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How to get in touch with our Customer Care
We're here to help! If you need assistance, please get in touch here: https://support.native-instruments.com/support/home Need Help Right Away? For immediate assistance, you can chat with Riff, our 24/7 multilingual virtual support agent. Riff can help resolve many common issues instantly. If your issue requires further…
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Native Access opens and after loading products the program disappears.
Hi I am in trouble with Native Access. The program is closed shortly after starting. I opened a ticket to NI, but no human seems to help me. I did all the stuff the bot forced me to do, spent hours of time, but no result. I sent them a video an log files of NA and NTK Daemon. I got no response to the files. Because I have…
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Maschine 3.6 Update not showing in Native access or Maschine+
Hello,I received an email announcing the MASCHINE 3.6 update, but it doesn’t appear under Updates in Native Access, nor does it show up under Settings > System on my MASCHINE+. I was really looking forward to this update, so I’m disappointed that I can’t install it. Is there anything I can do to resolve this issue? Thank…
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Traktor Kontrol Z2 echo on line in when traktor is on .
Hello, i have this problem with my Z2 that has passed thru all the 3. versions of traktor and now even on 4, everytime i play something from a device connected on the line in of the mixer on the mic side i get echo or distorted sound but that happends only when the mixer is connected to the macbook and the traktor software…
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Novation FL Key 2 NKS support missing
Hi, The Novation FL Key 2 series is noted as having NKS support but I can't see them listed in Kompleate Kontrol at all, only the originals are listed and attempting to use the entry for the originals does not work.
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"Cracks" sounds on really powerfull PC
Im past I used Maschine 3 on a MacBook Pro M1 and everything was ok, but now I've switched to a PC. My config: Intel Core i9 (14900K) 64 GB DDR5 RAM M2 SSD RTX5090 (but it doesnt' matted, I guess) I've tried everything, but I can't figure out how to get rid of the intermittent popping sounds when I press the pads. Could…
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BUG? Kontrol S MK3 (v2.1.3) Cubase Meter Display Duplicates Page 1 on Pages 2+
I want to report a highly reproducible and critical bug regarding the Kontrol S MK3 and Cubase integration on the latest v2.1.3 update. The level meters incorrectly duplicate Page 1's activity when banking to Page 2 and beyond. Environment: OS: macOS 26.5.1 DAW: Cubase pro 15.0.30 Hardware: Kontrol S MK3 (Firmware v2.1.3)…
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What is happening re. Rosetta requirement in NativeAccess 2 elimination?
Seriously what is happening with the removal of the need for Rosetta in NativeAccess 2? Mashine 3.6 is now released and I still can't update!!! So far out of date now… DO NOT SUGGEST INSTALLING ROSETTA!
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Komplete Kontrol loose connection in Cubase on Mac Studio M2 OS 15.7.7
Hello, Komplete Kontrol loose the connection to a track in a Cubase project. Sometimes I can fix, by changing to another track where Komplete Kontrol is loaded, but in the most cases I have to switch off and on again the Komplete Control keyboard. Does someone facing the same issue and if yes, what would be the solution? I…
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NATIVE ACCESS - KOMPLETE 7 - DEMO MODES FOR NEARLY EVERYTHING
On a new computer from the installation DVD boxed set I installed Komplete 7 which shows and describes 24 instruments. At the conclusion it asked to launch "Service Center". I allowed "Service Center" to launch and got a "communications error". I closed "Service Center". Searched for NI Faqs to find something, anything,…
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Can't redeem free copy of Traktor PLAY with AT DDJ-FLX4
I've seriously done everything under the sun to try and make it work, I've made a ticket on the inmusic thing, just for nothing, 30 hours so far with no response whatsoever, (https://inmusicsupport.freshdesk.com/helpdesk/tickets/814179) , I seriously don't understand why I don't get the pop up on Native Access so I could…
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Request for a Traktor Version for Linux
Dear Traktor Team, I am reaching out to express a request regarding the Traktor software. While the current version of Traktor is available for both Windows and macOS, there is still no native version for Linux-based operating systems such as Zorin OS or Ubuntu. It is indeed possible to run Traktor 2 Pro using Wine on…
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Using iZotope license on ILOK USB ?
Hello id like to if somebody knows about if i can install a usb dongle for ilok and how this is going on i already have a license for ozoone elements 8 and want to use this ???? can some give me a step by step expaination please ?
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Itunes Purchased tracks still haveing volume problems in Traktor 4.5
Hello, I purchased some tracks off of itunes and the volume of the tracks keep fluctuating during playback. This causes the wave form to disappear some times. and has led to Traktor crashing occasionally. I've updated to 4.5.1 and I'm using the wasapi drivers. My Windows 11 is up to date as well The volume issue with…
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Sample warping in Maschine SW like Ableton Live
So, a couple of a years ago, I went into doing most of my work in Ableton Live. I've found the environment to be very freeing coming from Maschine. But, the workflow, no matter how well I set it up, is not like Maschine to me. Maschine is much more creator-intuitive. Great for getting started, as most of us know. So I'm…