Kontakt 8 no longer loading after latest update

WilliF · 2025-07-02T07:53:56+00:00

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K-8 was working albeit slowly, until latest update. Now it no longer loads. When I looked into spec it NOW requires a 3D graphic card, mines not. Can I download an earlier version? One that will work? Otherwise I have to buy a new video card thats at least $400. MY current V card has 4Gb dual fans but NO 3D.

I purchased Ult 15 mainly for Kontakt 8 and a month later it unloadable.😠

WiLLI & the MusicMachine

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WilliF

Hi @Jeremy_NI

Success thanks for the detailed method to remove my Kontakt 8 install completely. After doing such I did a search on my System C: drive, My Documents D: drive, & my NI Data Drive looking for anything K8, I was surprised at the number of files that were still on the drives, I deleted ALL of them, I then went to regedit an looked up Kontakt 8 (in 3 locations) and deleted anything I found, noticed some info on Kontakt 2 (weird haven't used K2 in years), so deleted that as well. I set my System Mechanic Ultra Defense software to deep clean and it found a few regedit broken links, it did a defrag of the drives, took a bit. I then using Native Access installed K8 and it is now working found some 32,000 + presets. There are quite a few incompatible files, when I imported my purchase various programs & presets, however I was able to load them via Quick Load so built a menu for them ( over 1,000). Any idea why they would not import but run fine when direct loading them?

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Jeremy_NI

Hey there, can you give us some details? What version were you using before when it worked? In this article you should find the requirements for the graphic card: Kontakt Opens with a Black Window

What graphic card model are you using? Are you certain it doesn't have the required specs?

What actually happens when you try to open Kontakt?

WilliF

Hi Jeremy was using K8 Player until upgrade to Ult 15, Then the version that was installed when I purchased Ult 15 on June 7/25 worked. It went thru a couple of updates until the one That just became available within the last week. How can I install a previous version? Even native Access can't open

K5, K6, K7 all work fine

Nothing happens when I try to load K8 now. Task Manager - K8 shows up briefly then disappears.

Video card: Gigabyte chipset AMD Radeon (TM) R9 380 Series, 4Gb, Dual 4-1/2 fans, AMD Radeon software up to date 07/02/25 - Dual monitors 27" & 29" Ultra wide
Direct X 12 3D Graphic card info

Graphics card info.pdf

enabled

Purchase details of upgrade to Ult 15

Will Fisher

PoorFellow

https://community.native-instruments.com/discussion/comment/232917#Comment_232917

Please do not post documents with personal information - including adress info and personal purchase info - I removed your PDF receipt.

Nothing happens when I try to load K8 now. Task Manager - K8 shows up briefly then disappears.

Sounds as a dual desktop/monitor issue to me..

Jeremy_NI

@WilliF Please try the following for Kontakt 8: Kontakt Crashes

If that still does not work, what are the settings for your Ultra Wide screens? What's the refresh rate?

WilliF

Hi @Jeremy_NI

Jeremy_NI

https://community.native-instruments.com/discussion/comment/234176#Comment_234176

What are these incompatible files? Were there old libraries, did they come with a serial number, did they need Native Access activation? If these are non player libraries, there is now a way to include those in the browser: How to Add Non-Player Libraries to Kontakt 7 / 8's Browser

Quick links

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