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How can I get an issue purchasing a product resolved
I am totally fed up with NI and NO Support. Wanting support and getting some AI device that has little if any I really has me annoyed beyond belief. I simply want to spend some of my pension on a product but get looking at previous orders it seems I somehow requested a refund. If I did that was not my intention. But if I…
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Persistent Payment Error
Looking for some help. Trying to buy Spotlight collection, but I keep getting this payment error, even though none of my information is incorrect and I've tried PayPal. Please help @Jeremy_NI
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eVoucher Not Working
Hello! I am trying to buy Project Sam Orchestral Essentials 2 and applying the eVoucher code got in email but it's not working at the checkout. I tried Berlin Orchestra Inspire 2 & even Heavyocity Damage too, but it's just not working. Would you please sort it out? I would like to buy the Orchestral Essentials 2. Thanks.
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Audio Kontrol 1 and headphones 120 OHM
Greetings, I'm new to all that sound engineering thing so I don't even know the proper terms for asking my question. I have Audio Kontrol 1, I don't have monitors, I do have headphones Superlux HD-666 120 OHM. My problem is that it gives "rich" sound only when I make it loud (close to level where it's almost unpleasant for…
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F1 Traktor Controller - Download the software
Hi, I bought the f1 Traktor Controller . Now I want to download the software as described. But I do not get any Traktor Version to use it. It is described that I can install a Traktor version. What do I have to do ?
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Has anyone else had issues with buying a product? - Blank Pay & Confirm Page
Hi all. Looks like you can't even enter a CC number. Click on CC and it gives you a red error stating the card has failed before you even enter a card. Could be a system overload from the sale?
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How to install B4-II on Windows-10 PC
I'm trying to install B4-II on my Windows-10 PC. It was until recently working but after fitting a new Hard drive the authorisation was lost. I've retrieved the serial number from my NI account and used Native Access/ Add Serial to register it. A 'Success' message appeared. But I can't get any further with the activation.…
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Native Software for Akai
Hello, After much research and wasted time searching, I finally realized that all Native Instrument software, plugins, and DAWs, supposedly designed for Akai hardware, don't work on the MPC Key 37 STANDALONE. To use them, you need to use a computer, in controller mode. Can you confirm this, so I can finally accept the very…
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Please organize your dev team shared frameworks - terrible HiDPI/NKS implementation
I purchased Aurora, Cascadia and Plasma (iZotope) from Summer with Sound (installed on Windows). Each plugin performs differently, and ultinately poorly in HiDPI. Whether it's 4K with 100%, 125%, 150%, 175% scaling, nothing is predictable or good enough. You're showing images on this website, and on IZotope at higher…
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How can I buy Izotope RX 10?
My machine can't use an os higher than MacOS 11.7.10 and RX 11 needs MacOS 12. I've been using RX 10, but my trial ended. I'd like to buy RX 10. The Product Portal only shows RX 11 as an option to buy. How can I buy RX 10? A manual authorization would be great, so then I can avoid potential pushed upgrades by the Product…
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I bought a mk3 mikro machine without a serial number and I can't see the hardware serial number?
Hello community, a few days ago I bought a Mikro Maschine MK3, I didn't know that a serial number was used for installation, I can't contact the seller, so I don't know if it was a scam etc... can I use this Mikro Maschine MK3 by buying a new serial number or will this hardware be of no use to me anymore, I also can't see…
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Unable to purchase Plugins
Hi there, I have recently been trying to purchase the Spotlight Collection bundle. However, once i try to pay by card or with PayPal, i am met with this message. "Payment issue; Your payment was unable to be proccessed. Please check your credit card information, or choose another payment method" There is no option for me…
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Izotope login and account access not working
I made a purchase today via the Native Instruments website for a Izotope product, RX 10. Infact, Native Instruments sells MANY Izotope products on their website. When you make an Izotope purchase from NI, you get a few emails from NI. You get your order confirmation and you get your Izotope product serial number. You are…
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Can't crossgrade Ozone 11 standard to Advanced (from Komplete 15 standard)
Hi, I've tried many times to crossgrade ozone 11 standard wich is included in my Komplete 15 standard bundle, but I can't see any crossgrade on the NI webshop, even after the "buy" button. Has anyone the same problem ? I need to say, that I had an izotope account before Native ID, but I don't think that's the problem. When…
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Output Essential Engines bundle content ?
There was an error rendering this rich post.
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Ozone 11 and reference
I see that iZotope Ozone has a Reference button that allows to switch between a track and a reference. Does it also shows "scientific" data (difference) between a track and a reference, like if my track more or less compressed than reference, width difference by bands, etc. or that features are absent and I need a plugin…
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Has anyone else had issues with buying a product? - Blank Pay & Confirm Page
The Pay & Confirm page is blank. When I click Continue to Payment, it says "Error - Payment is required." but there is nothing on the page. I have tried multiple browsers, multiple computers, cleared cookies and cache, everything. Is it down across the nation or just for me? I am sure if it was down, Native Instruments…
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Izotope Product Portal install fail Win 11
Hi Guys. I already have a ticket on the go and the tech Guys have really tried to help with my problem, but I thought I would reach out in the hope that someone had had the same issue and found a workaround. I recently performed a clean install of Windows 11 64bit. Everything is fine and I have installed vst's from almost…
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Oops! Something went wrong!
Hi, I am trying to buy the Kim instrument from Soniccouture and I always get the "Oops! Something went wrong!" message when I click on the BUY NOW button.
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iZotope Everything Bundle Authorisation Downwards Compatible?
Hallo, Although a long time Izotope user and owner of a RX11Adv-authorisation among others, I am thinking about buying iZotope Everything Bundle. Since my main workstation is working under Mac Os 10.15 Catalina, I am wondering if the Izotope Everything Bundle authorisations if bought now are working for older software…