Chatbot Not Accepting Invoice for Warranty

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ScottieBeats
ScottieBeats Member Posts: 2 Newcomer
in Other Software & Hardware

Is there some other way to contact support? I have 5-days left on a warranty for my S88 MK3 Midi keyboard and the chatbot does not seem to be accepting my invoice. How long has support been taking to get back to people these days?

Thanks!

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Answers

  • PoorFellow
    PoorFellow Moderator Posts: 7,394 mod

    @Jeremy_NI , ScottieBeats is worried because their product need service and warranty is running out.

    .

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @ScottieBeats For this kind of issues, yes, it's the only option. I found muktiple requests for the same object. My colleagues will get back to you as soon as possible. Making more requests will only slow down the process. Thanks for your patience.

  • ScottieBeats
    ScottieBeats Member Posts: 2 Newcomer

    @Jeremy_NI Thank you. The multiple requests were not intentional. The chat can be a little unclear.

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