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Please: Linux version
Hello, everybody out there! Well, it seems the question is asked from time to time, but I guess it is good to show that there are some interest for it. And since "system" closed the last thread, despite it being still active, I couldn´t add my voice so I try to do that here. So, could Native Instrument please release some…
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Failed Install of Products in Native Access
I just purchased an S88 MK3 and the Komplete 15 Ultimate bundle. Native Access fails to install certain Products, with the error citing disk access. I have confirmed that the Daemon, all agents, and apps have full disk access. The suggested workaround to install on the internal SSD and then move to the external caused an…
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Is it possible to have 2 Traktor Pro 3
Hi everyone! I had already bought Traktor Pro 3 a few months ago when I got an old Trakotr S4mk1. Today I bought a used Traktor S4mk3 and the seller gave me a code to register the product on native-instrument.com. The Traktor S4mk3 has registered well and on the native website it is displayed : TRAKTOR KONTROL S4 MK3 HW.…
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Download error when downloading certain libraries
Can't download 7 specific libraries due to download failure of the 346 libraries. I get an disk permission access error, but that's not the problem. It can install and download other libraries. Is this a system bug/issue? How can this be solved?
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Installation Issues with Komplete Collectors
Hey There. I'm having big issues intalling my Komplete collection. Some of the content is installing just fine, but- Some of them are getting the full disk access error message. I have definitely allowed full disk access to the daemon and native access. 2. Also its saying, for example, i need 76GB of space on the drive…
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Get latest libraries updated for K7/Session Guitarist updates
Hi! I updated Session Guitarist libraries without knowing that from now they won't load in K7. There wasn't any warning about such major change to libraries I bought and use with K7. As a result I have message "your version of Kontakt is too old…". Last year @Jeremy_NI posted a list of libraries for K6 for those users who…
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New PC - Native Access can't see my existing purchases on my existing account!
I have a brand-new PC (Windows 11). I installed Native Access using my existing NI account, which clearly lists all my purchase history on the account page. However, Native Access on my new PC does not show any of my existing purchased content. It behaves as if it's never recognised my account before. I'm just about fed up…
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Can't install Native Access on my Win 11 Pro system
Receiving an error as shown in the attachment. I had Native Access installed before, but now fails to install. Thanks for your help! Mike
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Library of some instruments no longer displayed?
When I launch Komplete Kontro, Maschine, or Kontakt 8, when I browse the instruments, some instrument libraries no longer update. If I use a different session (a different user on my Mac) and launch these applications, everything is fine. How can I fix this problem? Thanks in advance if anyone can help me.
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Older Izotope availability to download?
I was a daily user of Izotope Music Production suite 6.5 (Ozone 11) since July of last year. After Native Instruments took over, Izotope downloads of software that I am licensed to use are no longer available on the Native Instruments website. This makes sense but makes fetching my licensed package of Izotope software…
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Cannot login with Native Access - web login ok
Any ideas? Tried contacting support. Tried uninstalling and reinstalling as suggested. Tried changing password. Even tried deleting NI stuff from local and roaming appdata. Are the older Native Access downloads still available somewhere?
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How do I claim Ozone 12 EQ Free?
Hi, I'd like to try out the new Ozone 12 EQ as it's free. However, aside from it being incredibly hard to find on Native Access (I would expect a free product to show up pretty much everywhere and I had to actively search for it), I'm told I could not claim it. Note the tiny little unacknowledgement thing top right. So how…
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Need Help: Komplete 14 Ultimate won’t install on MacBook Pro M1 Max (tried everything)
Hey all, I’m stuck and desperate at this point. I own Komplete 14 Ultimate and after my MacBook Pro M1 Max was reset to factory settings, I haven’t been able to reinstall anything via Native Access. Setup: MacBook Pro M1 Max macOS Sequoia 15.6.1 Native Access 3 (latest) Problem: Every install fails with: “Installation…
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Native Access 3.18 is constantly forcing me to relocate/repair libraries (Mac)
Hello, This seems to be a problem affecting numerous people since the last update, but I am constantly needing to repair libraries as NA keeps losing track of them, despite my external drives not being disconnected or having any issues. It is causing significant frustration as I keep needing to repair. All disk access is…
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Transfer of id and no mk2 control software download available
I bought a second hand maschine mk3 over a week ago and i have the forwarded email with the transfer id codes for komplete select too. I trasferred the komplete select no problem, but in order to transfer id the maschine mk 3 I need to download the mk2 maschine kontrol software before trasnsferring the mk3, but it dd not…
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Komplete Kontrol S88 Mk3 unable to update and unusable
My keyboard is unable to be updated. When I unzip the updater file and run the application, the keyboard tries to restart but INSTANTLY shows "Looks like something went wrong" and "Please re-run the update on your computer". Of course, I've tried it multiple times already. I restarted my keyboard, my PC, un-plugged and…
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Failed installment
Mack Book Air M1 2020
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I have Ozone 11 standard thru Komplete Ultimate. How do I upgrade to Ozone 12? At what price?
When I bought Komplete Ultimate 15 earlier this year, I got Ozone 11 standard as part of the package. Now I see there's a release of Ozone 12. But I don't see how I upgrade through NI, or for what price. If I log into Izotope, it doesn't acknowledge that I even own Ozone 11 standard. Izotope wants the serial number, but…
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sample librairies failing to keep installed
Hello, for some reason, every time I open Logic, some Kontakt libraries appear as uninstalled. Even stranger, Rise & Hit shows as installed, but it's actually one of the libraries that's causing issues. Everything will make much more sense once you see the screenshots.
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Ozone 12 Modules still in "trial" mode
I have the Music Production Suite Pro,and went to place one of the modules on a track and it says it's in trial mode.All the single modules are in trial mode in fact. I'm a little confused as to why this is. I went to support and the zen desk thing is absolutely useless. I reinstalled Ozone 12 twice just to see if that…
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Stop installing
Hey there, my system wants to install "Ireland". ALl the files are downloaded, but the process keeps going for days (literally), and I cannot stop the installation. Any ideas? Thx a lot
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raum, phasis, and replica not visible on maschine
I installed raum, phasis, and replika using native access, but they're not visible on Maschine. After trying several times, I discovered that the xml files for raum, phasis, and replika are not visible in the service center folder. Could this be the cause? Strangely, only these three plugins are having issues. Could you…
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Where are my serials???
What the hell have you guys done with the page showing my serial numbers? How do I get them now? Why did you hide them and why?
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Updating and Installing
I am very disappointed in the way Native Instruments are doing things. I just updated Native Access and now it takes 5 hours to install an instrument and then the download fails. Number 2, I should be able to add another external hard drive to install these products without having to spend a grueling amount of time…
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I can't download Komplete Start. It always directs me to download Native Access.
Q: Translation inserted by Moderator (translation by DeepL) When I try to download Komplete Start, it asks me to download Native Access. I do so, but then it doesn't progress. I try again and the same thing happens. It's an endless loop, so I need to know how to download Komplete Start so I can use my MK3. I've had it for…
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Session Guitarist Electric Sunburst / Deluxe won't load.
I launched Kontakt 7 today and tried to open Session Guitarist Electric Sunburst / Deluxe but it says my version of Kontakt is too old. I have reinstalled both Kontakt and SG but to no avail. Am I missing something obvious? Kind regards, G
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I want to move Chamber Strings to SSD.
I want to move Chamber Strings to my SSD. Do I need to configure the settings on the Spitfire Audio settings page to move it to the SSD? Or is it sufficient to simply migrate it from Native Access?
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Maschine not working - Part 2
Why Can't why can't I get my maschine to work? Why do I have to install a bunch of garbage that I don't want and the item that I want doesn't even work? What happened to service center? That gone to?
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Native acces wont activate any of my licenses
After a hardware crash I have just reinstalled all my software on a new machine, Windows 11. I'm trying to activate the Komplete 15 Ultimate software. The Native Access version is 3.20.1 Native Access correctly recognize which products I have a license for and all is downloaded. However, no licenses will be activaterd when…
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Cannot Access Support Request Form – Need Help with License Transfer
Hello, I cannot access the support request form on the NI website. I need to transfer my Maschine MK3 including the Maschine 3 upgrade to the new owner, but the upgrade license is not transferring correctly. Could NI staff please help me submit a support request or create a ticket on my behalf? Thank you in advance.
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Error 2329 – Unable to Install Kontakt 8 8.6.1 (but other NI products install fine)
I everyone, I’m running into a very frustrating issue with Kontakt 8 on Windows 10 and I was hoping someone here might have encountered the same. System info: Windows 10 Home, version 22H2 Intel Core i5-8400 40 GB RAM Plenty of free storage space Kontakt 8 was working fine until I tried updating to the latest version The…
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My MAC OS X EI Capitan Version 10.11.6 Can not install Native Access 2
My MAC OS X EI Capitan Version 10.11.6 Can not install Native Access 2 for Install Traktor Pro 2
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How to connect kontrol s61 to mac
I purchased a KONTROL S61, I'm trying to install the midi keyboard with my mac. The Kontrol MK5 Update is giving a error message. Help
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VST3 & .EXE Apps Don't Run On New Windows 11 Install
First time posting here so take it easy on me. I have 20 years tech experience. So I only post here as a last resort. Has something like this ever happened to anyone. Its a real odd one. Thank you to anyone who posts. I just did a new Windows 11 install along with all music plugins and appps. All of my music apps (many…
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Why was I charged twice?
My last payment was in January 2025. Since I didn't make a payment afterward, my account became inactive. Today, I updated my payment method to reactivate it and made the payment. When I clicked the "activate" button, I was charged twice. I sent several emails, but haven't heard back. Do you have any suggestions?
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Issues Installing Lotus Scene
For some reason I cannot install Lotus Scene. When I click install it just gets hung up on "calculating time remaing" forever and nothing happens. I tried to reinstall the new native access2. But this doesn't help. Anyone any idea? I would be very grateful.
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FEATURE REQUEST: NI hardware product firmware checking / updates service
OK, As we're using Native Access to manage our products, register our hardware, etc, one feature is missing and I do think that this would play a huge role in managing our hardware investments better. What if there was a way to check firmware versions for connected NI devices which were registered through Native Access and…
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I can't update or install anything from Native Access
I was trying to update Knotakt 8 Player and installing Guitar Rig 7 and it apperas an error called "Download Failed". I did everyting the support chat said and it didn't work. It seems a lot of people had this error in the past but none of their solutions worked. I am windows user. Here is a screenshot of the error. Could…
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Session guitarist
Hello. I have all the Session Guitars except for Electric Ruby. There's a sale, but I don't get a price on Electric Ruby. It's still a bit tough, even though I have absolutely everything.
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How can I resolve ongoing "dowload failed" errors.
I've gone through every possible solution that's been suggested through NI support chat bot and, exasperatingly, still have not been able to resolve the "download failed" error status that keeps happening when trying to download newly purchased NI products and, additionally, those updates that NI Access software lists as…
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I have bought and downloaded Kontakt 8, but I still have no library inside Kontakt 8?
Hello, I'm new to Kontakt and I am having trouble with my library. I bought Kontakt 8 recently for £269 and have downloaded the native instruments app on MacOS. On the app, I have installed Kontakt 8, which opens a seperate 'Kontakt 8' application where all the sounds I bought should be. But when I go on the Kontact 8…
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support email ticket
Anyone knows how to talk to the support team, not to those silly bots. I'm trying to request support email ticket. It's pretty shocking customer service if you can't talk to a person about the issues.
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Native Access message “Download Failed”
I can’t update anything or install anything, new or old. Have a ticket open with NI on this but not hearing back. Tried a wide range of fixes up to adn including Native Access full reinstall. I’m on an M1 macbook pro, sequoia latest rev… Wondering if this is a known issue? Anyone here having a similar problem?
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Dont have the vst 2 and 3 on my File Management
Hello, I can't change de vst 2 and vst 3 location on windows (I'm on windows 10) Could you help me :( ? Have a nice day Me :)
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Problems to use Native instruments
I have used another computer for the time being, since I have some technical problems with my main computer. Therefore I have installed my instruments on this other computer. However, now I can't find all of my instruments in my main computer, only in a demo mode. In Kontakt 6 it's empty and in Kontakt 8 it's a strange…
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Regarding the installation of chamber strings
I installed chamber strings from Spitfire Audio and entered the serial code in Native Access. Normally, “Install” or ‘Locate’ should be displayed for that product, but “Add product” is displayed instead. Why is that? Also, when I click “Add product,” a folder selection screen appears, but if I want to move it to an…
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Order still in review and nobody from support is answering
My order for maschine 3 is still under review. It is "fantastic" that I paid for a product and did not receive it yet. First time ever that this happened to me. I sent 2 emails, talked with the support bot multiple times to try and fix it and NO ONE will answer my request for a thing that i paid. Can anyone help me with…
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Bug: Libraries on external drive need repair nearly daily
I store all my libraries on an external SSD. I just started experiencing an issue where the majority of my libraries need "repair" to locate the resource files ever few days. It's not simply every time I disconnect/reconnect the drive. I'll repair them, a few days go by, and then the problem reappears. I've tried both…
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My Reaktor 6 requires the installation of Native Access. But I've already done it.
I'm new to music production, and I'm currently installing plug-ins using vouchers from my hardware. Here is a video of my problem: https://drive.google.com/file/d/1zcp6X-5-C9bU67GHs0zsDfGeh-_4_1BZ/view?usp=drive_link Error window 1: Error window 2 Has anyone here encountered anything like this? I'd be glad if you could…
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How do you get NA to see NTK Daemon is running?
I have had no issues using Native Access for a while and then it auto-updated from 3.17 to 3.18 and now it does not work and I have no access to add my purchases to the library. I am running Kontact 8 and that still works, as well as all my other programs like Pulse. When I open Native Access it runs 5 or so powershell…