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When will Native Access have full Apple Silicon support? (Installer still req. Rosetta)
Hi, title says it all, when will there be full support for Apple Silicon? I tried installing Native Access today and received this:
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Access Token Request Error when logging in
Hi, I’m having an issue logging into my Native Instruments account. I was able to log in normally before changing my password, but immediately after changing it I started getting an “Access Token Request Error.” Has anyone experienced this before?
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What does Support do NI ?
hello, I'm disappointed . Since five days, I 'm waiting for the NI Support. I get a ticket ref. NI 849141 last Friday. No answer, Get a ticket from InMusic Support InMusic 850630. My MacBook (Mid2012) has crashed. Got a new one MacBook M5, and Instal NI ACCESS. But I CANT DOWNLOAD all the app, extensions, effects, …. I…
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Can’t believe Native Access is still Old Code
I am running MacOs 27 beta 2 so I take responsibility for that. I haven’t ran Native Access so long but today I said let me see if there are any updates to my programs. Everything has been fine and no problems at all. Native Access says it has an update that will install after restart. I click restart. Now NA isn’t opening…
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What’s going on with the NI support team lately?
What’s going on with NI support lately? Do you think letting some of the old staff go has affected things? I’m definitely not the only one having issues with their systems, and honestly I’m starting to get worried about my account and my products. Then you contact support and all you get is “someone will get back to you…
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Shimmer shake version 1 can’t be found no matter what I so
the Native Instruments portal doesn’t show my shimmer shake license even though I have it and have used it before on my older Intel Mac. When I go to enter the serial number in native access it says “already registered” but never shows up in my library. I have tried “show legacy products”, deleting the .xml files,…
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Disk not accepting serial number is it any way around it ?
The disk will not register to another laptop what do I do I have purchased machine and now I can not use it the way I desire to use it does any body have a file that will allow me to register machine or by pass the serial number so that I can use the full function machine ??
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Where to find my Serial Number?
I just bought Komplete 15 ultimate earlier today and I haven't been able to find my serial number. I bought it on the website and it's not in the product and serials section. It's not in Native Access and it's not in my email, so I'm really not sure what to do. I've checked Native Access 1 to see if it might be there and…
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FM8 issues
Purchased FM8 along with a handful of other synths from plugin boutique today, all of which have worked fine, however- ive had a lot of trouble with getting FM8 to work properly in FL Studio- whenever I attempt to run it as an instrument- it tries to run itself as an mixer effects vst, and doesnt give me any option to…
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Kontakt Not Finding My Libraries
Hi all, My SSD recently crashed, so I'm rebuilding my PC now. All my libraries were saved on another hard drive, which is safe. I downloaded NativeAccess and reinstalled Kontakt 8, but it can't find my libraries, even after pointing it to the folder where everything is saved. See these two screenshots. Kontakt launches,…
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Kontack 8.2
Hello everybody, I bought Vocal & Choir leap bundle but Kontack 8.8 can not load my news plugins. Can someone can tell me where I can download Kontack 8.2. InMusic support can’t help me with that. Thanks
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What is part of my purchase and what is not under Komplete Kontrol UI?
I'm returning to audio creation after a year or two away and I've installed NI Komplete Kontrol, Konkart 8, Controller Editor, Ethereal Earth, Hardware Connection Service, Maschine Central. I'm unclear on what I can install as part of my purchases which are: NI Komplete 15 Collector's Edition Maschine 3 Bundle Update…
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How I can send a DM
I'm a new member, and I'm not sure how to start a discussion here
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Kontakt 5 not loading in project, all drum tracks silent and in demo mode
Yeah, so when I open old projects (2021, 2022) I get this message when it tries to open Komplete 5: "This project was generated using a newer version of the application. Please upgrade your copy to recall the project." And likewise, any programmed drums will not play and is supposedly in "Demo mode", which needs to be…
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Claire shows as DEMO status in the Native Access
Claire: order 16794286 Claire Bundle Upgrade for Claire: order 16788410 .xml file and the Native Access folder in the public document path are deleted and regenerated for multiple times, my computer reboot multiple times, NTKDaemon.exe killed multiple times. But the situation is Everlasting. Begging for help.
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Kontrol S88 MK3 not detected by firmware updater on MacBook Pro after factory reset
Description:My Kontrol S88 MK3 is stuck on the serial number screen after a factory reset. I reset it because it wasn't being recognized in any native platforms and updater and in my daw, Logic Pro. No sound plays when I press a note. I registered the serial and installed Hardware Connection Service. On my MacBook Pro, the…
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Kontakt 8 appears not registered after purchasing
I bought the Kontakt 8 Bunble Crossgrade since August 25th until today in my list of "Products Licence" it appears not registered, doesn't show in Native Access Library. I contacted Native support but had no answer so far. Can someone tell me what to do in this case?
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Is it just me or are many of NI's "new" icons not only hideous, but also in squircle jail?
Just noticed that many (but not all) NI icons don't follow macOS's latest icon standards and so are pushed into squircle jail. Maschine, Absynth no. Native Access, guitar rig yes. Not only did they foist these horrible things on us they didn't even keep the effing things up to date. Must be worth running an instance of…
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$2000 spent, and still no product license received!
I spent $2,000, to include a Komplete 26 license and I received nothing!!! The money is gone from my account, there is no response on my ticket for a refund request, and I still have not received a product. At what point does it become fraud to take money for a product, and not deliver the product at all? Then there is no…
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Ordered a product and it still hasn't been delivered!
I ordered the Session Bassist on Aug 22 for "immediate download". I have yet to receive a serial number 4 days later. Your order number is: 16763459 Your order reference: NI4181761 This company straight up sucks now.
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Native Access doesn't recognise Kontakt installation
After reinstalling Native Access and updating Mac OS I'm unable to install Kontakt instruments. I tried installing Kontakt 6, 7, and 8 but I always get the same message: Currently no viable version of Kontakt is installed to use … (whatever instrument I'm trying to install) I tried removing all native instrument files from…
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How To Change My Email Address!!
I'm loosing access to my email address and need to change it. I've tried to summit a ticket but all it does is send an email verification. How do I change my address and maintain access to my account?
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Pushing out yet another Native Access update without providing patch notes for it first
As the title says - minor update has been out for a couple of days already, and God forbid knowing what it changes, because nobody bothered collecting that upfront and uploading it alongside the update itself. How can a customer like myself trust a company that doesn't even have such rule of thumb in place? Changelogs in…
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How does one uninstall an instrument registered in Native Access?
That's it, that's the question. How does one accomplish this? I see at one point you implemented the feature, bragged about it, now it's gone — I assume it was a buggy unsupportable mess. There is no "uninstall" in N.A. anymore, but whatever it automated can be done by manually, so What are the steps?
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I can't install Native Access on Macbook M5 with MacOS 27 (beta)
I download the apple silicon version and it is giving the most stupid error: "Failure: Installation cannot proceed, as not all requirements were met. This product requires IntelMac hardware." so you cannot install………
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Account merge
Hi, I would like to merge my accounts in order to have all my plugins in 1 place. Please help me where I should start. BR, Dmitrijs
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NTKdeamon Solution
Hello community! I was struggling with the NTKDaemon update/installation error in Native Access and spent a few hours trying to find a solution, and there is no solution described like the one i figured out. I finally managed to get it working, so I wanted to share exactly what I did. Hopefully this helps someone else.…
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Native Access fails after the update (time and time again)
It’s a disgrace that this error pops up with every update: ‘Please grant Native Access permission to install dependencies.’ Isn’t there a single experienced programmer at this company who can solve this problem once and for all, instead of just always recommending yet another NTK Daemon update, which doesn’t even help? I’m…
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Why demo mode?
Why is Kontakt plugin in demo mode, standalone is fine and Access says its all registered.
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Bought Komplete 26 Standard : All products tagged as DEMO
Recently purchased Komplete 26 Standard, but all included products are tagged as "DEMO" in Native Access. I've tried deleting the NativeInstruments.xml file in the "service center" folder, but the xml isn't even there. I've also tried deleting the "Native Instruments" folder, but my system won't allow me because of…
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NAtive Access Library Needs Repair Each Time I reopen
Hi, Everting time I close Native Acess and reopen, it is asking me to repair all my library content when I have not changed my location. I have reinstalled about 4 times and It'm still having this issue. This is time consuming. Please advise. Thanks Francis
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Can't hear my
Pedal steel plugin used to make noise, now it doesn't and says it's missing these files if I click the corner of the pedal steel icon to load it up. I didn't delete anything - tried to do a search filesystem and search spotlight and neither worked. Also tried to relink using the folder browse to the appropriate folder and…
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STUCK on Add your serial in native access
I've tried twice to enter my serial, it was accepted twice in native access, but my keyboard is not moving away from that welcome screen. Overall onboxing was NOT GOOD!
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Komplete Start products not showing up in Native Access
Yesterday, I've created a Native Instruments account, claimed Komplete Start, and installed the Native Access app on macOS (ARM). In the app, on the 'All' tab, I only see: Controller Editor, Kontakt 8 Player, Reaktor 6 Player. In Ableton, the Kontakt 8 Player only has 'Piano Uno'. The Reaktor 6 Player is empty. I've tried…
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Hardware Services Connection not availble in Native Access
Bought a new Kontrol s61 Mark 3 and cannot get beyond the registration screen. It has registered OK, but the Hardware Services Connection app has not appeared in Native Access. I have tried everything suggested by AI and help Bots, but still nothing. Even reinstalled Native Access. The keyboard cost hunders of pounds and…
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Super 8 won't activate
Having an issue with Super 8 since moving my system to a new Mac. It's coming up as Product not activated, despite clearly being in my Native Access folder. I've tried repairing and nothing will work. I'm trying to open up relatively recent old projects but a lot of them won't work.
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Raum, causes REAPER to crash when trying to add them to a track.
I've been coming across an issue with the Raum effect plugin where adding it to a track in the REAPER DAW causes it to crash. I've tried increasing the block size from 512 to 1024, and also running the plug-in as a dedicated process, but both of those options also lead to a crash. It's worth noting that I can only use the…
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I cannot install Traktor Pro 3 after upgrading to Traktor Pro 4
Hi, a few months ago I upgraded to Traktor Pro 4 from Traktor Pro 3, but now the option to install Traktor Pro 3 isn't showing up in Natice Access. Can you help me out?
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Kontakt 8 Player Not Starting
I tried to start it standalone (stays in task manager about 5 secs than crashes). As a plugin in a daw (reaper, I get the error that says "This VST plug-in is not responding — it may be displaying an activation promp in another window, or it might just take a while to scan" but i have the komplete start in my acc) Things I…
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Maschine 3 – "Missing Sample" after Native Access updates (possible bug with komplete.db3)
Hi everyone, I'd like to report what I believe is a reproducible issue affecting Maschine 3 after certain Native Access updates. I'm posting this here because I'd like to know whether other users have experienced the same behaviour, and hopefully provide useful information to the Native Instruments team. My setup Maschine…
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Bad link in Native Access URLs
So I installed Hypha in Native Access and the confirmation pop up gives a link for more information. These never work and go to dead URLs. Kind of erodes my confidence as a new user that the main installer application provides no real support. What's up with that?
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Traktor Kontrol Z1 MK2 Not Recognised When Plugged In
After every Traktor Pro or Native Access update, it affects the connectivity of the Traktor Kontrol Z1 MK2 when it is plugged into the computer via USB. I have the relevant Z1 MK2 driver, which I normally have to reinstall, but it seems not to work after this recent update. When plugged in. the orange light (MIDI button)…
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Why cant I download Drift theory? I get ooopps try again
ive rebooted, cleared browser cache etc. I downloaded another expansion this morning fine.
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Arturia KeyLab Essential MK3 Voucher Invalid – Ticket #814215 Still Being Processed Since 13 July
Hello Native Instruments Team, I hope you are doing well. I am requesting your help regarding support ticket #814215. I purchased an Arturia KeyLab Essential MK3 and received the promotional voucher for Komplete 15 Select Beats. During redemption, the checkout initially showed the software as free, but after the page…
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Hardware Connection Service fails to install/update - "grant full disk access" error persists after
I'm getting a persistent error when trying to update the Hardware Connection Service in Native Access: "Installation Failed: You may need to grant full disk access to Native Access and the daemon." Hardware involved: Komplete Kontrol S61 MK3, also using Kontakt 7 and Kontakt 8 on this machine. What I've already tried, with…
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never seen so bad and chaotic apps .... :/
I've recently got into music creation (I bought midi controller and got access to NI software), nice to see so much content and instruments, but …. 10 separate apps? native access, native kontrol, kontakt or player 6,7,8 ?? (app title says 'kontakt', but app inside displays 'kontakt player' - so which one is it ??),…
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Ticket ignored since July 6th after unfair sale exclusion due to support delay - Ref: 4915706
Hi everyone, I need assistance from a moderator to escalate a commercial ticket that has been ignored since July 6th. Here is the timeline of what happened: June 21: I opened a ticket requesting a refund for Spotlight Cuba (bought on June 2nd) with the explicit goal of upgrading to the Complete Spotlight Collection, which…
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Request for a Traktor Version for Linux
Dear Traktor Team, I am reaching out to express a request regarding the Traktor software. While the current version of Traktor is available for both Windows and macOS, there is still no native version for Linux-based operating systems such as Zorin OS or Ubuntu. It is indeed possible to run Traktor 2 Pro using Wine on…
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Native access Issue on launch (MacOS 27)
Native access has not been opened on my Mac in quite a while. so today tried to launch and end up here (see image). went to NI website, downloaded new copy using the download for m1/m2 Mac. Same result on launch "Requires Intel Mac"
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can i get a free kontakt/ kontakt player 6/7 for big sur??
hi, recently i used pro tools intro it is great for me, but i needed sampler player for my midi drums/ one shots/ bass [but i dont knows the kontakt it can do or no, please comment]. anyway, i found old video on youtube to get free kontakt but it is 2026 and i still used old mac where can not run 2026 native acces.. thanks!