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Raum, causes REAPER to crash when trying to add them to a track.
I've been coming across an issue with the Raum effect plugin where adding it to a track in the REAPER DAW causes it to crash. I've tried increasing the block size from 512 to 1024, and also running the plug-in as a dedicated process, but both of those options also lead to a crash. It's worth noting that I can only use the…
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Pushing out yet another Native Access update without providing patch notes for it first
As the title says - minor update has been out for a couple of days already, and God forbid knowing what it changes, because nobody bothered collecting that upfront and uploading it alongside the update itself. How can a customer like myself trust a company that doesn't even have such rule of thumb in place? Changelogs in…
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Bought Komplete 26 Standard : All products tagged as DEMO
Recently purchased Komplete 26 Standard, but all included products are tagged as "DEMO" in Native Access. I've tried deleting the NativeInstruments.xml file in the "service center" folder, but the xml isn't even there. I've also tried deleting the "Native Instruments" folder, but my system won't allow me because of…
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STUCK on Add your serial in native access
I've tried twice to enter my serial, it was accepted twice in native access, but my keyboard is not moving away from that welcome screen. Overall onboxing was NOT GOOD!
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I cannot install Traktor Pro 3 after upgrading to Traktor Pro 4
Hi, a few months ago I upgraded to Traktor Pro 4 from Traktor Pro 3, but now the option to install Traktor Pro 3 isn't showing up in Natice Access. Can you help me out?
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Kontakt 8 Player Not Starting
I tried to start it standalone (stays in task manager about 5 secs than crashes). As a plugin in a daw (reaper, I get the error that says "This VST plug-in is not responding — it may be displaying an activation promp in another window, or it might just take a while to scan" but i have the komplete start in my acc) Things I…
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Can’t believe Native Access is still Old Code
I am running MacOs 27 beta 2 so I take responsibility for that. I haven’t ran Native Access so long but today I said let me see if there are any updates to my programs. Everything has been fine and no problems at all. Native Access says it has an update that will install after restart. I click restart. Now NA isn’t opening…
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Maschine 3 – "Missing Sample" after Native Access updates (possible bug with komplete.db3)
Hi everyone, I'd like to report what I believe is a reproducible issue affecting Maschine 3 after certain Native Access updates. I'm posting this here because I'd like to know whether other users have experienced the same behaviour, and hopefully provide useful information to the Native Instruments team. My setup Maschine…
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Bad link in Native Access URLs
So I installed Hypha in Native Access and the confirmation pop up gives a link for more information. These never work and go to dead URLs. Kind of erodes my confidence as a new user that the main installer application provides no real support. What's up with that?
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Traktor Kontrol Z1 MK2 Not Recognised When Plugged In
After every Traktor Pro or Native Access update, it affects the connectivity of the Traktor Kontrol Z1 MK2 when it is plugged into the computer via USB. I have the relevant Z1 MK2 driver, which I normally have to reinstall, but it seems not to work after this recent update. When plugged in. the orange light (MIDI button)…
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Why cant I download Drift theory? I get ooopps try again
ive rebooted, cleared browser cache etc. I downloaded another expansion this morning fine.
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Arturia KeyLab Essential MK3 Voucher Invalid – Ticket #814215 Still Being Processed Since 13 July
Hello Native Instruments Team, I hope you are doing well. I am requesting your help regarding support ticket #814215. I purchased an Arturia KeyLab Essential MK3 and received the promotional voucher for Komplete 15 Select Beats. During redemption, the checkout initially showed the software as free, but after the page…
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Hardware Connection Service fails to install/update - "grant full disk access" error persists after
I'm getting a persistent error when trying to update the Hardware Connection Service in Native Access: "Installation Failed: You may need to grant full disk access to Native Access and the daemon." Hardware involved: Komplete Kontrol S61 MK3, also using Kontakt 7 and Kontakt 8 on this machine. What I've already tried, with…
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never seen so bad and chaotic apps .... :/
I've recently got into music creation (I bought midi controller and got access to NI software), nice to see so much content and instruments, but …. 10 separate apps? native access, native kontrol, kontakt or player 6,7,8 ?? (app title says 'kontakt', but app inside displays 'kontakt player' - so which one is it ??),…
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Ticket ignored since July 6th after unfair sale exclusion due to support delay - Ref: 4915706
Hi everyone, I need assistance from a moderator to escalate a commercial ticket that has been ignored since July 6th. Here is the timeline of what happened: June 21: I opened a ticket requesting a refund for Spotlight Cuba (bought on June 2nd) with the explicit goal of upgrading to the Complete Spotlight Collection, which…
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Request for a Traktor Version for Linux
Dear Traktor Team, I am reaching out to express a request regarding the Traktor software. While the current version of Traktor is available for both Windows and macOS, there is still no native version for Linux-based operating systems such as Zorin OS or Ubuntu. It is indeed possible to run Traktor 2 Pro using Wine on…
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Native access Issue on launch (MacOS 27)
Native access has not been opened on my Mac in quite a while. so today tried to launch and end up here (see image). went to NI website, downloaded new copy using the download for m1/m2 Mac. Same result on launch "Requires Intel Mac"
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can i get a free kontakt/ kontakt player 6/7 for big sur??
hi, recently i used pro tools intro it is great for me, but i needed sampler player for my midi drums/ one shots/ bass [but i dont knows the kontakt it can do or no, please comment]. anyway, i found old video on youtube to get free kontakt but it is 2026 and i still used old mac where can not run 2026 native acces.. thanks!
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Kontakt Player 7 plugin not loading in REAPER after update
Today, while installing an instrument for Kontakt Player 7 I allowed Native Access to update Kontakt and itself. Upon completing these updates, I found the following issue when attempting to initiate Kontakt within REAPER: Upon investigating other instances of this issue online, I've attempted the following solutions:…
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Do I not have Maschine MK3 software?
Do I not have the Maschine mk3 software? I just bought a Mk3 and the license transferred but its seeming like I don't have the proper software (up to date)?
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Installation Failed: You may need to grant full disk access to Native Access and the Daemon.
I have tried for an entire day with different methods, but the installation still fails. I also noticed that similar issues have been reported in the community. Why has such a basic installation problem persisted for years without a proper solution? People do not purchase this product just to look at it. If there is a…
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Native Access download problems and/or trial mode fix
After 10 days of no answer from support, I've found a solution to the problems I'd been having with Native Access recognizing that I have an Izotope Pro subscription but the plugins still opening in Trial mode or giving a "missing authorization" message. I'd tried the recommended folder delete, .xml files delete, performed…
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Need help to get a transfer ID
hi there, I am trying to get a response because I bought a Komplete 61 second hand and no one is answering the person that sold it to give him a transfer ID. Please help
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valvet registraion stuck
Hi Community Team / Moderators, I am facing a critical sync issue between Native Access and the iZotope website account backend which is blocking me from an active flash sale discount. • Product: Velvet • Native Access Status: It successfully shows up as "Installed" and registered inside my Native Access application.…
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the email change
I cannot access my old email address, so I create a new one. but I still have some plugin products in the old email.
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Serial Already Claimed on New Maschine MK3 (Ticket #808807)
Hi Everyone, I am writing to request an escalation for ticket #808807. I recently purchased a brand-new Maschine MK3 from Amazon, but when I attempted to register it via Native Access, I received an error stating that the serial number has already been claimed. It looks like Amazon may have resold a returned unit as brand…
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Opened Ticket - Was hoping to get this working before the 4th
I put in a ticket to get this S/N transferred to me so I can use this new MIDI controller. It was a DEMO by Guitar Center. They had to register it to get it to be used in a store. It was sold as NEW and you can tell it was never used for more than just turning on. I need to the S/N or license released so I can register it…
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Where are my serials???
What the hell have you guys done with the page showing my serial numbers? How do I get them now? Why did you hide them and why?
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Unable to Install anything with Native access
So. I just bought a Kontrol S49 MK3 and have been trying to get native access to load the included softwares and plugins unsuccessfully. I have been able to load some of the softwares such as - Controller Editor, Hardware Connection Service, Komplete Kontrol, KONTAKT 8 Player, NI Accessibility Helper... with the direct…
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Why is Cloud Supply not showing in my Native Access Portal?
Cloud supply is not showing up in Native Access or Kontakt 7/8 though it is included in the Komplete Select 15 (Beats Edition) package which I got after purchasing an AKAI MPK MINI IV. I have reset the library by deleting the .xml file reset and refreshed the library multiple times. All software is running on the latest…
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All iZotope 32-bit installers broken on Windows 11 25H2 — RX 11, Insight 2, Product Portal fail
Hi everyone, I just set up a fresh system and cannot install any iZotope product that uses a 32-bit BitRock installer. Meanwhile, Ozone 12 and all NI products install perfectly. WHAT FAILS: RX 11 Audio Editor Standard v11.4.0 — "Installation failed" in Native Access Insight 2 v2.6.0 — same iZotope Product Portal v1.4.9 —…
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No Traktor Play with DDJ-FLX4? (LATEST VERSION)
Recently purchased a DDJ-FLX4 controller, and was attempting to redeem my free copy of Traktor Play via Native Access. I followed every step according to the Native Instruments website, including downloading NA and making a Native ID, etc. However, when plugging in the controller with the included USB-C cable into my…
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Possible Drag & Drop Bug in Maschine 3 VST3 with Ableton Live 11
Hello Native Instruments Team, I would like to report what appears to be a reproducible Drag & Drop issue between Maschine 3 (VST3) and Ableton Live 11 on Windows. System: Maschine 3 (latest version) Ableton Live 11 (latest update) Windows 10 Maschine loaded as a VST3 plugin in Ableton. Issue: When I drag audio from the…
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Maschine 3 Stuck in DEMO mode
II purchased a used Maschine MK3. I initially thought the Maschine 3 update would be enough (was told so) to run my MK3. Obviously I was wrong. Didn’t work; stuck in DEMO mode and later learned why. There was no license transfer from the previous owner. I then purchased the Maschine 3 including Maschine Central (full…
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Native Access and MacOs 27
Hello, I’m trying to install Native Access on a Macbook pro M3 with macOS Golden Gate 27 beta, do you know if there’s an incompatibility? Thank you very much!
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Native Access 2 installation failed — NTKDaemon service won’t start (Windows 11 Pro)
Hi everyone, I’ve spent over two hours trying to install Native Access 2 on my Windows 11 Pro system, but the installation always fails when the installer tries to start the NTKDaemon service. Here’s the exact message I get during setup: “The NTKDaemon service could not be started. Verify that you have sufficient…
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Manager does not show required Kontakt version for certain library.
Hi If open info in NI Access manager about certain Kontakt library (installed or not) in opened info section there is no info about required version of Kontakt for this library, just word "Kontakt". (As i remember req version was indicated before ? Or i'm mistaken) Win10 \ Access version 3.25.1
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My Reaktor 6 update purchase not showing in Native Access
I just purchased a Reaktor 6 Update. It does not show up in Native Access for me to install. I also purchased the Kontakt 8 Update at the same time and it did show up in Native Access and I was able to install it. I currently do not have Reaktor 5 installed. I don't think it could run on my M1 MBP. Could this be the issue?…
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Unable to install Native Access
Hello, I have been completely unable to install Native Access with version 3.24. I get as far as "installing dependencies," I install the NTK Daemon, and then get an eventual "Unable to start the NTK Daemon. Please restart Native Access. If the issue persists, please contact support." I had success installing a previous…
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Tractor pro 4 not showing in Native access or online
I just got my MX2 delivered. I purchased it together with Tractor Pro 4. I can't find Tractor Pro 4 either on my online profile or on Native Access. I tried replacing the xml file, logging in/out, refreshing, etc., but nothing makes the product appear. Been in contact with customer support, but it's not a very helpful AI…
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My Komplete Standard 26 products remain in demo mode in Native Access even though I've activated the
Hello, I have a KKMK2 with the S Series license. I purchased an S Series Upgrade 26, which was manually activated by NI, but the products are still in demo mode. Even after deleting the XML files, nothing has changed. Could someone please help me?? Thanks a lot
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Why is Repair ALL installed products hiding in Support? I wasted hours.
Why hide the Repair ALL Products function under Support button, when individual repair button is right on the surface? I bet hundreds of people waste hundreds of hours and feel angry about having to repair each product separately when they move their library to an external drive, which is so extremely common these days.
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Kontakt malfunction
Hello, I own a full Kontakt 6 license purchased in September 2022 and registered to the associated account. The following products are correctly displayed in my Native Instruments account: KONTAKT Kontakt 7 Bundle Update Kontakt Factory Library for KONTAKT However, on my new Mac running macOS Tahoe, both Kontakt 7 and…
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Ozone crashes
Hi. I recently formatted my computer because of native instruments crashes. Before my file management (download location, Application Location and Content location) in native access was set to an ekstern hdd that was really slow. Ive done some project in pro tools (before formatted and switching to an ssd harddrive) that i…
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How To Change My Email Address!!
I'm loosing access to my email address and need to change it. I've tried to summit a ticket but all it does is send an email verification. How do I change my address and maintain access to my account?
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Why has my Kontakt licence been downgraded to player?
I logged into NA and the update I had for Kontakt 8 is now showing as Kontakt 8 player. I also have 5, 6 & 7 installed for various reasons and 6, 7 and 8 are all showing as the player version. My two NI and Izotope accounts were merged, but they are a bit of a mess. I still don't have access to Maschine 3.5, only 3.42 is…
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Kontakt 7.8.1 missing from native access even with legacy button activated
I can't see Kontakt 7 (full version) on the list of my library products even after activating the legacy button, logging out, quitting Native access, and logging back in. I'm on macOS Big Sur 11.7.11. I have the license (Courtesy of Jeremy_NI) but after having to factory reset my macbook pro, all I see on the Native Access…
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Music production suite pro Doen't update- downloads fail
I’m hoping someone from Native Instruments or another Studio Production Suite Pro subscriber has run into this issue. I haven't gotten any response from their support, and I need to get this moving ASAP. My Studio Production Suite Pro subscription has been active for more than six months. Native Access correctly shows my…
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Why can't I do a clean reinstall of Komplete on my laptop?
Despite several uninstall procedures for both applications and related files in system libraries, and despite contacting Native Access support, they continue to respond with generic AI-generated messages: Native Access won't allow me to perform a clean reinstall of Kontakt Komplete 26 Collection Editor. It keeps looking…
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Library missing from Native Access with serial already registered
In Native Access, when I enter the serial number for Damage 1, it says I have already registered the serial number (which I have). However, the product does not show up in my library, so I cannot activate it or use it at all. All attempts to contact both Native Instruments and Heavyocity support have been futile. Even more…