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I paid over $1200 for your apps but they are impossible to install.
About a month ago I bought KOMPLETE 15 COLLECTORS EDITION (Upgrade for KOMPLETE ULTIMATE). However, I can't use it because nothing can be installed using Native Access 2. The download starts, but moves very slowly, and before the very end it freezes and nothing happens. Unfortunately, none of the recipes from this section…
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Massive Prism Monark not loading in Maschine
Hello, I recently purchased a Maschine MK3 and I am having trouble running the following plugins with it on my MacBook Air (M2 chip, macOS 15.6 Beta): Massive Prism Monark The plugins either fail to load or show errors when I try to use them inside Maschine. I have installed everything through Native Access, and my…
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Abbey Road Modern Drummer Installed but Paused and repeated Download Failed message
Purchased Abbey Road Modern Drummer, problem as described and has occurred repeatedly. The software observed to download in full via Native Access (7.85GB/7.885GB), then becomes stuck before Download Failed message appears, and download pauses permanently. All content IS downloaded to the correct folder path, in a…
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Merging favorite files
This question has been asked before without any answers before. Is it possible to merge/synchronize VST instrument favorites3.db3 file from several machines ? I am NOT talking about copying favorites3.db3 but merging favorites data. I was able to do this with Cubase Media Bay with a little bit of research on several of my…
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Native Access message “Download Failed”
I can’t update anything or install anything, new or old. Have a ticket open with NI on this but not hearing back. Tried a wide range of fixes up to adn including Native Access full reinstall. I’m on an M1 macbook pro, sequoia latest rev… Wondering if this is a known issue? Anyone here having a similar problem?
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How Do I Remove the demo for The Gentleman piano from my system?
The other day I downloaded the demo version of the Gentleman piano. I decided I don't want it and want it removed completely from my system. It does not show up in Native Access. Somebody here had better have an answer or I will never buy another NI or Izotope product again. I HATE how difficult it has become getting…
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Disastrous merger with iZotope results in subscription fraud
I've been doubly charged for the past few months by both iZotope and Native Access for the SAME SUBSCRIPTION, and on top of this they have removed any possible way of cancelling the subscription on the iZotope side, making it impossible to correct their error. Their support staff has not answered in weeks because clearly…
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Why is my Komplete Content folder appearing in Komplete Kontrol browser, and how can I fix it?
Hi, I recently moved my komplete content folder to a new external drive. I believed I had done everything correctly through Native Access as it relocated everything fine, and Kontakt 6 still works as expected, however when I open Komplete Kontrol or Kontakt 7, it shows my komplete content folder in the browser instead of…
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Unable to uninstall old version of Native Accees
I cant uninstall the old version of native access. And also what I see, that still there is not a solution or a fix. But that would be very important. What is native instruments telling us about that issue ?
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SOLVED—Unable to Access NI website or Native Access
I have owned Komplete for years. Following instructions on the NI website, I downloaded and installed Native Access 3.2.3 yesterday so I could use Kontakt 5 for an old project I was trying to work on. As of today, I am presently unable to reach any NI website (except, curiously, this one). I keep receiving this: Access…
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My Kontakt 8 Install is not showing up on Native Access after I bought Komplete 15 upgrade
Hello dear friends! I come from Komplete 12 and I wanted to have my update to Komplete 15 Standard, so I bought it but in the Native Access APP there's absolutely no option of downloading Komplete 8, do you have any ideas ? I'm on Windows 10 and all the other plug ins work perfectly, plus all the Komplete 12 plug ins as…
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OSX: Virtually all libraries showing as requiring "Repair" and how i fixed it.
So, I opened Native Access and most of the libraries had a "repair" warning button next to them. I checked the "Installation paths" on a couple and noticed that they were missing a part of the path for whatever reason. I configured the Content Location to be at my external SSD way back, before installing the…
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Can't install most of the libraries in Native Access
Hi! Basically I'm having this seemingly popular problem. When I try to download any products I've got in Native Access, the download's stuck like this: 67 / 67 MB - Less than a minute remaining Then after a long wait it says "Download failed". I contacted the support 18 days ago and still can't resolve the problem. The…
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How can I resolve ongoing "dowload failed" errors.
I've gone through every possible solution that's been suggested through NI support chat bot and, exasperatingly, still have not been able to resolve the "download failed" error status that keeps happening when trying to download newly purchased NI products and, additionally, those updates that NI Access software lists as…
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How to solve the problem of grant permission to install dependencies.
I met this problem and I have tried the solution provided by NI for several times, but it doesn't make sense at all. My operating system is Windows 11. The Native Access version is 3.18, the newest right now. Does it have another else resolution?
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New S49 MK3 - Serial already registered
I finally saved up enough to purchase a new S49 MK3. Set it up and opened NA, input the serial and - "This serial is already registered" 😓 Purchased from Musician's Friend (but fulfilled by Guitar Center). What happened here? Are employees registering the serials? Or are keygens generating the serials and people…
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Unable to download or update any of my purchased products
Its been over 2 weeks now and ZERO help from NI. The most Ive gotten from theme is email with a link to Native Access. But make no mistake, they have my money. I would like very much to get the products I paid for. Native Access 2 simply says "Download Failed". No logs, no details nothing. To the best of my knowledge there…
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problems with downloading just purchased
There seems to be an issue with the server and Native because every other purchase I'm having this problem
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Native access error "Waiting For Connection"
MacMini OS 13.6.3 Intel Can't get NA to download anything. Continually stops at "Waiting For Connection". I've tried everything suggested under the topic on NI webpage. I'm using my iPhone hotspot both USB and WiFi connections. NA works on my PC via the same hotspot. I've even had ChatGPT assist.
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I have a problem with sound output.
I am using Traktor Kontrol S2 MK3 with windows 11. I unfortunately subscribed to apple music and since then the sound output is buzzing when connected to speakers via mixing table. I have since uninstalled apple music, after doing so sound came back to normal. Disconnected everything then reconnected and back to…