Native Access message “Download Failed”

dojafi
dojafi Member Posts: 1 Member
in Native Access

I can’t update anything or install anything, new or old. Have a ticket open with NI on this but not hearing back. Tried a wide range of fixes up to adn including Native Access full reinstall. I’m on an M1 macbook pro, sequoia latest rev…

Wondering if this is a known issue? Anyone here having a similar problem?

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  • albalyu
    albalyu Member Posts: 9 Newcomer

    This is a known issue here. And it didn't appear yesterday. For about a month now I can't update or install anything. I recently wrote a support ticket. But Native Instruments hasn't responded yet. And, unfortunately, no one has written that they have solved this problem.

  • PoorFellow
    PoorFellow Moderator Posts: 7,312 mod
    https://community.native-instruments.com/discussion/46220/native-access-message-download-failed

    but not hearing back.

    https://community.native-instruments.com/discussion/comment/232306#Comment_232306

    I recently wrote a support ticket. But Native Instruments hasn't responded yet.

    If you opened a support ticket correctly at the N.I. Support web interface then you should have received an email confirmation. Then if you do not receive any further response after a number of 'work days' then make sure to check your email spam folder also. Due to the ongoing sale then support response might be delayed , but if you do not receive a response after a number of 'work days' then you can politely update your ticket to let N.I. know that you are still waiting. If you have not received a response after a week or so then make a forum post and ask forum Customer Care to look into the state of the ticket.

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