Native Access message “Download Failed”

dojafi · 2025-06-27T03:31:11+00:00

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I can’t update anything or install anything, new or old. Have a ticket open with NI on this but not hearing back. Tried a wide range of fixes up to adn including Native Access full reinstall. I’m on an M1 macbook pro, sequoia latest rev…

Wondering if this is a known issue? Anyone here having a similar problem?

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albalyu

This is a known issue here. And it didn't appear yesterday. For about a month now I can't update or install anything. I recently wrote a support ticket. But Native Instruments hasn't responded yet. And, unfortunately, no one has written that they have solved this problem.

PoorFellow

https://community.native-instruments.com/discussion/46220/native-access-message-download-failed

but not hearing back.

https://community.native-instruments.com/discussion/comment/232306#Comment_232306

I recently wrote a support ticket. But Native Instruments hasn't responded yet.

If you opened a support ticket correctly at the N.I. Support web interface then you should have received an email confirmation. Then if you do not receive any further response after a number of 'work days' then make sure to check your email spam folder also. Due to the ongoing sale then support response might be delayed , but if you do not receive a response after a number of 'work days' then you can politely update your ticket to let N.I. know that you are still waiting. If you have not received a response after a week or so then make a forum post and ask forum Customer Care to look into the state of the ticket.

dojafi

Got a response from NI. They asked to run a report with their support tool and send it in, which I had done already. Sigh. I did that and also a list of the various things I've tried to fix the issue that they had suggested, and then after they went silent a list I'd gotten from Chatgpt.

Seems like it's going to take a while for a fix. I asked Chatgpt its opinion on timing and it said considering NI's history and the kind of issue this is that it would be a couple of months. Yeeshhh.

PoorFellow

https://community.native-instruments.com/discussion/comment/233075#Comment_233075

Got a response from NI. They asked to run a report with their support tool and send it in, which I had done already. Sigh. I did that and also a list of the various things I've tried to fix the issue that they had suggested, and then after they went silent a list I'd gotten from Chatgpt.

Please remember to respond to Supports email even if you had already done what they wanted you to do. If you do not respond they might think that you have no longer need for support and close the ticket , which will give further delays.

dojafi

I did respond, included the report they asked for along with the list of things i’d done to try and fix the problem.

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