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Native Access new Discover tab
Hi NI community, Finding new sounds just got easier. We’re introducing a new Discover area in Native Access, your dedicated space to explore instruments, effects, and expansions from Native Instruments and our partners, all without leaving the app. With Discover, you can grab all of our free products in just one click and…
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Issues installing Rammfire, Reflektor and Traktor 12 (the old Guitar Rig effects)
Hey everyone, there are still a couple of discontinued products that have not been migrated to the new installer technology which makes them impossible to install on MacOS 15 Sequoia and MacOS 26 Tahoe. You can download the zipped product folders here: Traktors 12:…
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preview
Hello everyone, & @Jeremy_NI , I’m starting this thread because I’m running into some issues with Kontakt 8 on macOS Sequoia and the latest version of Logic Pro. I’ve already contacted support and am currently waiting for a reply. In the meantime, I thought I’d post here in case anyone in the community has encountered…
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Subscription Issues
Anyone experiencing issues with 360 Subscription reverting to DEMO mode despite being Active? I done the normal - update Native Access - Delete NI Folder - .XML files etc., New Customer Service Ticket system painfully (and expensively) slow. Any thoughts appreciated. Thanks
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Can’t believe Native Access is still Old Code
I am running MacOs 27 beta 2 so I take responsibility for that. I haven’t ran Native Access so long but today I said let me see if there are any updates to my programs. Everything has been fine and no problems at all. Native Access says it has an update that will install after restart. I click restart. Now NA isn’t opening…
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Bad link in Native Access URLs
So I installed Hypha in Native Access and the confirmation pop up gives a link for more information. These never work and go to dead URLs. Kind of erodes my confidence as a new user that the main installer application provides no real support. What's up with that?
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Where are my downloads?
Hi - I just paid almost £200 for these programs and they are not showing anywhere in my downloads in Native Access. I used the same email address for the purchase. There is no support at NI at all. Can anybody please help? Many thanks, Paul 8Dio - Majestica Professional NKS Store Massive X Expansion - Wake Feel It Leap…
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install issues and dead links
ok so im moving computers, I keep my completely library on an external to make this easier but this time around I have some "add products" on a few things like Berlin and Veinna grand and a few others etc. when I click to resolved them I get "path is invalid" with a link on "how to fix this" but that link is dead.…
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Previews Library not being installed on MacOS Sequoia and Tahoe
Download and unzip the NBPL folder: https://drive.google.com/file/d/1s3jqJYjf2nT-bkaZLuI_1jpEWXsOutej/view?usp=drive_link Place it in: Macintosh HD > Users > Shared Please download and unzip the installed_products-json file from here: https://drive.google.com/file/d/1SQVknyv8JuDYel8YBhRfTMaFadqIrkhk/view?usp=drive_link…
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Instruments suddenly uninstalled and won't "install" in Native Access 2
Hi All. I have NI Komplete 15 Collectors Edition (and 13 and 14). I am running Logic 12.3. I regularly update Native Access. Last week (or so) Action Woodwinds and Choir Omnia no longer appeared in my Kontakt window (in my DAW) and in Native Access the "Install" (instead of "Installed") button appeared, as if it wasn't…
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Why cant I download Drift theory? I get ooopps try again
ive rebooted, cleared browser cache etc. I downloaded another expansion this morning fine.
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Support
In your experience, how long does it usually take for Native Instruments support to respond to a support ticket?
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Hardware Connection Service fails to install/update - "grant full disk access" error persists after
I'm getting a persistent error when trying to update the Hardware Connection Service in Native Access: "Installation Failed: You may need to grant full disk access to Native Access and the daemon." Hardware involved: Komplete Kontrol S61 MK3, also using Kontakt 7 and Kontakt 8 on this machine. What I've already tried, with…
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Ticket ignored since July 6th after unfair sale exclusion due to support delay - Ref: 4915706
Hi everyone, I need assistance from a moderator to escalate a commercial ticket that has been ignored since July 6th. Here is the timeline of what happened: June 21: I opened a ticket requesting a refund for Spotlight Cuba (bought on June 2nd) with the explicit goal of upgrading to the Complete Spotlight Collection, which…
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Native Access opens and after loading products the program disappears.
Hi I am in trouble with Native Access. The program is closed shortly after starting. I opened a ticket to NI, but no human seems to help me. I did all the stuff the bot forced me to do, spent hours of time, but no result. I sent them a video an log files of NA and NTK Daemon. I got no response to the files. Because I have…
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NATIVE ACCESS - KOMPLETE 7 - DEMO MODES FOR NEARLY EVERYTHING
On a new computer from the installation DVD boxed set I installed Komplete 7 which shows and describes 24 instruments. At the conclusion it asked to launch "Service Center". I allowed "Service Center" to launch and got a "communications error". I closed "Service Center". Searched for NI Faqs to find something, anything,…
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Native access Issue on launch (MacOS 27)
Native access has not been opened on my Mac in quite a while. so today tried to launch and end up here (see image). went to NI website, downloaded new copy using the download for m1/m2 Mac. Same result on launch "Requires Intel Mac"
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Rosetta still needed for NTKDaemon!
Well, we've just passed the 5 year anniversary for the release of Apple Silicon and still can't install NTKDaemon without needing Rosetta! Surely this is highly embarrassing by now? There has to be some sort of timeline for shifting this ridiculous roadblock? For those of us who also use our Macs for software development…
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Why can't I use my Izotope subscription?
As of July 12th, 2026 I cannot run my Izotope plugins. I'm being prompted to "Authorize in the product portal". The problem began on the renewal date of my subscription in July. I was charged $20 for July but can't get the authorization to run the software. Is there something I'm overlooking? Thank you. Roger Stauss
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Transfer of serial Number
Hi, I recently purchased a Maschine MK3 from a major music supplier second hand. The Device included a serial number card. When I tried to add the device to native access it wont work as it is already registered. The vendor say they can do nothing that the seller obviously didnt release the serial number online and they…
