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Native Access 3.18 is constantly forcing me to relocate/repair libraries (Mac)
Hello, This seems to be a problem affecting numerous people since the last update, but I am constantly needing to repair libraries as NA keeps losing track of them, despite my external drives not being disconnected or having any issues. It is causing significant frustration as I keep needing to repair. All disk access is…
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Unable to download or update any of my purchased products
Its been over 2 weeks now and ZERO help from NI. The most Ive gotten from theme is email with a link to Native Access. But make no mistake, they have my money. I would like very much to get the products I paid for. Native Access 2 simply says "Download Failed". No logs, no details nothing. To the best of my knowledge there…
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Can I install my NI instruments on a second computer
I have both a practice studio and a home studio. I would link to install my instruments on my second computer but I want to know if that is kosher with NI. Both computers are mine and would be for my use but, I'd like to be sure that I wouldn't affect my primary installation with a second install. Is it alright to do this?
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Download failed
Hello, can't download current version of Kontakt 8 Player Update and Komplete Kontrol Update. Error message "Download failed". I am working with Win11 Pro 24H2 Build 26100.4061 and using Native Access 3.18.1 (current version). Any ideas how to fix this issue? BR Werner
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How can I resolve ongoing "dowload failed" errors.
I've gone through every possible solution that's been suggested through NI support chat bot and, exasperatingly, still have not been able to resolve the "download failed" error status that keeps happening when trying to download newly purchased NI products and, additionally, those updates that NI Access software lists as…
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"Installation failed" error when installing Kontakt 8 Player on Windows10
Hey. I'm trying to install the kontakt 8 player through native access on windows 10, but every time I try one out of two thigs happen: 1- it gives me the "installation failed" error, with no further explanation or 2- Native Access says that the installation was completed, but the program doesn't appear in my library and…
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Why do updates include sample libraries? Those are already installed, why not just update the apps?
When installing updates for some apps through Native Access users are forced to re-download dozens of GB of sample files already installed to the same locations the updates are being applied. Why not just update necessary pertinent data? It's 2025... Kontakt Library 2 and Sessions Strings Pro are over 38 GB each. All of…
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Can't install Native Access
Hi there, tried to install new version of Native Access and it says it can't uninstall previous version. So I went through every conceivable step to unstinstall it manually, including removing it and NTKDaemon with NI's registry editor. Renstalled NTKDaemon, which works, but still cannot install Native Access, with the…
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How do I remove the products that were part of the subscription?
I canceled my 360 subscription, and it's a bit annoying to still see those products in Native Access. Does anyone know how to remove them?
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My NI password does not work on NA
I have a new Mac M4. I am trying to get Kontakt installed, but my NI password does not work on Native Access. The chat line does not help.
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How can I Remove "Abbey Road 60s Drums"/"Abbey Road 60s Drums Vintage" from my Native Access Library
I just downloaded the update for "Abbey Road 60s Drummer"/"Abbey Road 60s Drummer Vintage". Thing is, the legacy instruments ("Abbey Road 60s Drums"/"Abbey Road 60s Drums Vintage") are still in Native Access. How can I remove them from my Native Access library? I am running Native Access 2 on a Mac Studio; M3 Ultra.
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Maschine 3.2 no install
I have the same problem. No Maschine 3.2, nothing. It keeps looping when trying to install. It's really starting to get on my nerves. It used to work. Only after I tried to install 3.2. I have the latest computer with an i9. It's a good thing I don't have to rely on it.
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Can't install most of the libraries in Native Access
Hi! Basically I'm having this seemingly popular problem. When I try to download any products I've got in Native Access, the download's stuck like this: 67 / 67 MB - Less than a minute remaining Then after a long wait it says "Download failed". I contacted the support 18 days ago and still can't resolve the problem. The…
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Electric storm deluxe
Hi, i purchased Electric storm deluxe because I like to work with rock/metal guitars with my productions, so after installing everything, can anybody tell me where the program is on my laptop? I can use it within Kontact 8, but I know it also has a VST plugin so I can use it with my DAW, So does anybody have any idea where…
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problems with downloading just purchased
There seems to be an issue with the server and Native because every other purchase I'm having this problem
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Massive X library update issue (Mac)
Hello! I am attempting to update Massive X and it keeps getting stuck paused at 125mb/126mb and failing. I can't seem to re-initiate it either or uninstall it and install fresh. Can someone please advise how to resolve this? Attached screenshots for reference. Thank you!
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NA not running and showing a pink square
I've installed Native Access on my Intel Mac Pro Running OS 14.7.6. and using Izotope plugins. NA will not boot. It hangs on a pink square. I've tried the trouble shooting routine but to no avail. Customer Support is very slow on this one. Any one having/had the same issue?
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Can't install nor add product.
I have purchased LOST PIANO by Westwood Instruments a few years ago. I had it uninstalled because I wanted more memory space. Now today I want to re-install it. It doesn't give me the option to install it, but rather "add product" instead. It can't add the product it seems. The message I get is "the path is invalid". But…
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My account disappeared!
After over 5 years of inactivity with Native Instruments, I recently tried to log back on to purchase an update for Komplete. At first my password kept getting bounced. When I requested a reset password link, nothing ever came. Finally, I tried "creating a new account" with my old credentials (it had been saved in my…
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FM8 and Massive won't install through native access
Hello, I've been having an issue with both FM8 and (original) Massive where I'll click "install" in native access. It will appear like they're downloading and installing, but as soon as it finishes installing, the button lights up again as if they were never installed in the first place, and I'm not able to locate them in…
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Why doi I have to repair my plugins over and over?
Hello, Since I updated to Sequoia I have to repair a bunch of NI plugins when I open Native Access, very irritating and I have to unstiall and reinstall them over and over. I have my content on an external SSD, but had no problem with that before. Hope someone can help me. Best, Tobbe