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FIXED: Failing installation for certain products on external hard drive on MacOS 15 and upper
Issue: Some content products can't be installed on an external hard drive on MacOS 15. These products installers rely on an older installer technology. Products released since 2023 and products that received an update since then are not affected because they are using our new deployment technology. Fix: To resolve the…
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Native Access new Discover tab
Hi NI community, Finding new sounds just got easier. We’re introducing a new Discover area in Native Access, your dedicated space to explore instruments, effects, and expansions from Native Instruments and our partners, all without leaving the app. With Discover, you can grab all of our free products in just one click and…
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Issues installing Rammfire, Reflektor and Traktor 12 (the old Guitar Rig effects)
Hey everyone, there are still a couple of discontinued products that have not been migrated to the new installer technology which makes them impossible to install on MacOS 15 Sequoia and MacOS 26 Tahoe. You can download the zipped product folders here: Traktors 12:…
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NA 2 Install Fails - Win 11
Native Access 2 fails to install giving the following error. I've downloaded multiple times and even transferred download over from other computers. Latest version of Win 11 with no NI software installed. Yes, I've turned off Windows Defender (AV, FW, SmartScreen, etc.) - my only AV/Firewall. Windows still flags file and I…
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Native Access opens and after loading products the program disappears.
Hi I am in trouble with Native Access. The program is closed shortly after starting. I opened a ticket to NI, but no human seems to help me. I did all the stuff the bot forced me to do, spent hours of time, but no result. I sent them a video an log files of NA and NTK Daemon. I got no response to the files. Because I have…
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"No software found to install" when using .iso NI archives
Hi all... I was recently obliged to buy a new refurbished macbook and it was delivered today with Tahoe installed on it (even if it's quite an old machine : it's a M1 pro macbookpro). I was a bit scared but everything seems to run fine so far. My only issue is with Native Instruments .iso files I archived some time ago in…
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I have bought maschine 3 bundle, it’s shows in my account, but why is it still showing demo mode?
I have bought Maschine 3 bundle. I have even reset my whole computer, but when I install it, it goes to demo mode
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Previews Library not being installed on MacOS Sequoia and Tahoe
Download and unzip the NBPL folder: https://drive.google.com/file/d/1s3jqJYjf2nT-bkaZLuI_1jpEWXsOutej/view?usp=drive_link Place it in: Macintosh HD > Users > Shared Please download and unzip the installed_products-json file from here: https://drive.google.com/file/d/1SQVknyv8JuDYel8YBhRfTMaFadqIrkhk/view?usp=drive_link…
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All iZotope 32-bit installers broken on Windows 11 25H2 — RX 11, Insight 2, Product Portal fail
Hi everyone, I just set up a fresh system and cannot install any iZotope product that uses a 32-bit BitRock installer. Meanwhile, Ozone 12 and all NI products install perfectly. WHAT FAILS: RX 11 Audio Editor Standard v11.4.0 — "Installation failed" in Native Access Insight 2 v2.6.0 — same iZotope Product Portal v1.4.9 —…
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Transfering licenses from old acct to new
How long does it take to receive a transfer id. I need to transfer my kontakt instrument library to a new account. I’ve completed the transfer process via this site and give both old email and email .
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I own stutter edit 2 but cant find it in my native access
Hey everyone, I’m reaching out because I’ve been having an issue with Stutter Edit that’s been going on for a while, and I haven’t heard back from support yet. I can confirm I own Stutter Edit on both the Isotope listing and the Native Instruments listing, but when I try to download it or look for it in Native Access, it’s…
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Is there a way to "preview" instruments in NA without installing them or opening the web shop
I'm trying to figure out how to know what instrument it is that I want for my project and find myself going back to the web store for the preview tracks all the time since I can't seem to find any way to preview (or just listen to) the instruments before installing them in NA
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Native Access keeps on asking me to Repair
I am a MAC user. I have a lot of instruments in my library so it's taking me 20 minutes to click repair & relocate my library each time. All my libraries are located to an external harddrive that I formated with the recommended format AFS thingy not EXFAT. The issue is that each time I disconnect the device, if I come back…
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Heavyocity Product Not Installing
I've been trying to reinstall Forzo by Heavyocity for a while now. I've tried many different ways to no avail. I've had to turn in so many tracks that lack the heavy brass I'm craving!!! Ive tried: 1. Using Native Access: The installation starts and the bar fills up completely, but then it gives an error saying I have to…
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Komplete 15 Beats
Hello, I got the Komplete 15 Beats Bundle yesterday & can't download it. I got the order receipt, it shows up in my products but will not register & show up in Native Access. how can I fix this????
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Kontakt Factory Library 1 with NI 360 Pro ?
Hello. Am I eligible to use "Kontakt Factory Library 1" through my NI 360 Pro subscription? Since it's not listed officially, I downloaded "Kontakt Factory Library 1" from a link shared on the forum: https://community.native-instruments.com/discussion/15203/is-it-still-possible-to-get-kontakt-factory-library-1?tab=accepted
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Cannot login to my account as someone changed the email associated with the account
Someone, whom I did not authorize, changed the email associated with my account. I can neither login or post under my original account, so I'm posting this under a newly registered account. The ticket number I submitted is under #4892594, which might not help because my account it no longer associated with the original…
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License missing from native access. Attempted troubleshooting and contacting support.
So, a week ago i spilled water on my mac book, my debut single was ready to release and i was devastated. Bought a new mac book and transferred the files over to find native access missing all of my instruments. Contacted native support to be met with AI responses linking me to guides ive already attempted to follow.…
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unable to access 360
I am trying to sign up for NI 360 Pro trial. (none of the trials are working though). I have tried every single browser (Safari, Firefox, Brave, Opera, Chrome, Duck) and every single fix or workaround. I have tried incognito, clearing cache, security and privacy settings/popup settings, mobile/desktop, Native Access…
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Komplete Select Bundle not showing in my NA App
I got Komplete Select with my Novation launchkey but for some reason I can’t access it through the Native Acces app. On my NI account it appears as not registered (I assume because it isn’t installed) but nothing appears on NA. I emailed support but got an ai automated response. I also responded to that mail but haven’t…
