-
Native Access new Discover tab
Hi NI community, Finding new sounds just got easier. We’re introducing a new Discover area in Native Access, your dedicated space to explore instruments, effects, and expansions from Native Instruments and our partners, all without leaving the app. With Discover, you can grab all of our free products in just one click and…
-
Issues installing Rammfire, Reflektor and Traktor 12 (the old Guitar Rig effects)
Hey everyone, there are still a couple of discontinued products that have not been migrated to the new installer technology which makes them impossible to install on MacOS 15 Sequoia and MacOS 26 Tahoe. You can download the zipped product folders here: Traktors 12:…
-
Native Access - Serial has already been registered?!
Hello, I bought the S61 MK3 bundle with Komplete 26 Standard from Thomann last week and started setup immediately. I installed Native Access 2, logged in, and entered the serial numbers. At that point, all instruments were visible. I then received a notification to update Native Access, did so, and restarted my PC. After…
-
Native Access and Izotope - What do I do about accounts now?
Hi, Im running iZotope ProdSuite 4.1 on Ventura on my iMac. Last time I used them in Logic, some months ago, as usual, everything was working fine. Two questions Late last year I merged my iZo and NI accounts, but I havent needed to login to my account to see how iZo Product showed or not. I'd seen all sorts of issues of…
-
Subscription Issues
Anyone experiencing issues with 360 Subscription reverting to DEMO mode despite being Active? I done the normal - update Native Access - Delete NI Folder - .XML files etc., New Customer Service Ticket system painfully (and expensively) slow. Any thoughts appreciated. Thanks
-
Bought Komplete 26 Standard : All products tagged as DEMO
Recently purchased Komplete 26 Standard, but all included products are tagged as "DEMO" in Native Access. I've tried deleting the NativeInstruments.xml file in the "service center" folder, but the xml isn't even there. I've also tried deleting the "Native Instruments" folder, but my system won't allow me because of…
-
Native Access 3.25.2 Failed to install Preview on Mac Tahoe 26.6.1
Hi, I have a problem with Preview since I moved all my music libraries on an external SSD. All the plugins run well except Preview. Native Access : failed to repair it (manually or globally, failed to reinstall it I did every steps suggested at:…
-
Is there any way to contact NI support besides support ticket?
I purchased the upgrade to Komplete 26 Collector's Edition from the NI website, but I can't activate it due to an activation error. I suspect the issue is related to my account rather than my computer. I’ve tried all the troubleshooting steps listed on the support pages and suggested by the chatbot, the bot then created a…
-
Account merge
Hi, I would like to merge my accounts in order to have all my plugins in 1 place. Please help me where I should start. BR, Dmitrijs
-
NAtive Access Library Needs Repair Each Time I reopen
Hi, Everting time I close Native Acess and reopen, it is asking me to repair all my library content when I have not changed my location. I have reinstalled about 4 times and It'm still having this issue. This is time consuming. Please advise. Thanks Francis
-
I need to change the email address on my NI account
Can someone help me change my email address on my NI account. It's still connected to an old email address which I have used in years and will soon be permanently out of use. Any help is greatly appreciated.
-
transferr owership of my MK3
My son past away and i need to find out how i can transfere license to myself I am the executer of his estate and I would like to sell his machine MK3
-
Guitar Rig 7 only shows 60 presets
At my wits end with this, used their useless AI chatbot to open a ticket, no response. Guitar Rig 7 shows only 60 presets. Have rescanned library, made sure nothing is selected, deleted database, everything. Rack preset folder shows over 1000 presets, but only 60 show up in my plugin. Reinstalled multiple times. Any advice?
-
Native Access installation failed: Full Disk Access and NTKDaemon issue on macOS Tahoe
Hi everyone, I’m having an issue with Native Access on a new MacBook Pro with Apple Silicon M5 PRO running macOS Tahoe. “Installation Failed: You may need to grant full disk access to Native Access and the Daemon.” I have already tried the following: Granted Full Disk Access to Native Access Looked for NTKDaemon and added…
-
Kore Player
Hi, I wondering if anyone might have a Kore Player. I have an old session that I'm trying to open in a new pro tools and this instrument no longer exists and I no longer have the computer that would open this. Would anyone happen to still have access to this that could bounce down a few tracks for me (3). Happy to pay for…
-
Ozone 10 was Purchased, can't get reinstallation files
I appreciate the vast improvement of Native Access vs. the former Product Portal and this is the first problem I've encountered with it but… I've previously purchased Ozone 9 through the most recent but when opening an old project today I found that Ozone 10 is missing from my new computer. Logged into Native Access and it…
-
Hardware Services Connection not availble in Native Access
Bought a new Kontrol s61 Mark 3 and cannot get beyond the registration screen. It has registered OK, but the Hardware Services Connection app has not appeared in Native Access. I have tried everything suggested by AI and help Bots, but still nothing. Even reinstalled Native Access. The keyboard cost hunders of pounds and…
-
Problem with products shown after subscription change.
🍊 The notification with orange circle and an explanation mark, regards subscription change, demo mode and expired instruments. Does NA help uninstall these said demo/expired instruments? Also furthermore Native access was displaying products while not owned because NOW/360 subscription trial had ended. I wrote to support…
-
Instruments suddenly uninstalled and won't "install" in Native Access 2
Hi All. I have NI Komplete 15 Collectors Edition (and 13 and 14). I am running Logic 12.3. I regularly update Native Access. Last week (or so) Action Woodwinds and Choir Omnia no longer appeared in my Kontakt window (in my DAW) and in Native Access the "Install" (instead of "Installed") button appeared, as if it wasn't…
-
Order stuck at "Under review" for 7 days — no product, no refund (ticket #822561)
I paid for SPOTLIGHT COLLECTION: CUBA on 23 July 2026 via PayPal. The payment was captured — the funds have left PayPal and are no longer pending. A week later my order still shows "Under review," and I have received neither the download nor a refund. I opened support ticket #822561 on 25 July. I was told in writing that…
