Problems to use Native instruments

I have used another computer for the time being, since I have some technical problems with my main computer.
Therefore I have installed my instruments on this other computer.
However, now I can't find all of my instruments in my main computer, only in a demo mode.
In Kontakt 6 it's empty and in Kontakt 8 it's a strange demo mode.

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Kontakt 6

Native Access

Kontakt 7

Accepted answers

Vocalpoint

https://community.native-instruments.com/discussion/comment/234106#Comment_234106

You can install Native Access (and your product) on up to 3 devices. But can only use one of them at a time.

Mert_NI

https://community.native-instruments.com/discussion/comment/234070#Comment_234070

Hello moldilfile*911, sorry for the issue.

As VocalPoint said, you can install and use your products in more than one computers, as long as you login to the same account. Here is the Knowledge Base Article that can help you with this subject:

Installing Native Instruments Products on a New Computer

According to the screenshots that you have sent, they look like more Kontakt errors, can you please try the workaround in the Knowledge Base Articles below and let us know what happens afterwards:

My Kontakt Browser is empty or incomplete

According to the first screenshot, in which there is issue on GUI, please follow the steps below:

Step 1:

Open Kontakt in standalone. Make sure to choose a functioning audio driver. For Mac, core audio and for Windows ASIO or WASAPI

Step 2:

Please try the workaround in the Knowledge Base Article from Spitfire:

https://spitfireaudio.zendesk.com/hc/en-us/articles/204908126-Fixing-a-white-Interface-in-Kontakt-Messy-Controls

And, please let me know about the result afterwards

I hope this helps☺️

All comments

PoorFellow

https://community.native-instruments.com/discussion/46575/problems-to-use-native-instruments

What is your exact OS version ? What is your N.A. version ?

What is showing as in demo mode ? and are your Kontakt 8 a full version ?

@Mert_NI , could you take a look here please ?

moldilfile*911

the version is Windows 10.

The Kontakt is Free Version.

moldilfile*911

The version is Windows 10.

The Kontakt is Free Version.

Please find enclosed files.

PoorFellow

What your Kontakt library picture shows could be caused by damaged files (if you e.g. used some Windows cleaner(optimizer program) or by user access problems or by driver problems (and if graphics adapter is not meeting minimum specifications).

Immediately then my own suggestion would be that you try to uninstall and then reinstall the products that you are having problems with.

Else then what is your exact display/graphics adapter/card ?

And what is your exact Native Access version ? Your Kontakt library "Session Keys Electric W" for Kontakt ought to be able to be used with the Player version.

moldilfile*911

I have read somewhere that it's not possible to use two computer at the same time, for instance 1 pce Dektop and 1 pce Laptop.

Is this true ? If so, most of the Music Instruments from other suppliers have at least 2 computers possibility.

PoorFellow

https://community.native-instruments.com/discussion/comment/234106#Comment_234106

Quote : END USER LICENSE AGREEMENT , section: 3.3

Licensee may install and personally use the licensed software on three devices (e.g. one computer, one laptop,one workstation), provided that thesaid software is used only on one device regularly. Simultaneous use on more than one hardware device is not permitted. The Products may not be used on a network by multiple users, unless each user possesses a license. In case Licensee changes the hardware,all software on the hardware used must be deleted.

Vocalpoint

https://community.native-instruments.com/discussion/comment/234106#Comment_234106

You can install Native Access (and your product) on up to 3 devices. But can only use one of them at a time.

Mert_NI

https://community.native-instruments.com/discussion/comment/234070#Comment_234070

Hello moldilfile*911, sorry for the issue.

As VocalPoint said, you can install and use your products in more than one computers, as long as you login to the same account. Here is the Knowledge Base Article that can help you with this subject:

Installing Native Instruments Products on a New Computer

According to the screenshots that you have sent, they look like more Kontakt errors, can you please try the workaround in the Knowledge Base Articles below and let us know what happens afterwards:

My Kontakt Browser is empty or incomplete

According to the first screenshot, in which there is issue on GUI, please follow the steps below:

Step 1:

Open Kontakt in standalone. Make sure to choose a functioning audio driver. For Mac, core audio and for Windows ASIO or WASAPI

Step 2:

Please try the workaround in the Knowledge Base Article from Spitfire:

https://spitfireaudio.zendesk.com/hc/en-us/articles/204908126-Fixing-a-white-Interface-in-Kontakt-Messy-Controls

And, please let me know about the result afterwards

I hope this helps☺️

Vocalpoint

What this looks like to me is the use of a Kontakt instrument that is not supported in Kontakt Player.

Exactly what instrument are you trying to load?

moldilfile*911

I have used an other computer when my regular one was at service. Now when I went back to my regular I can not use it as before. Is it possible that the other computer is still in use ever if I have it not in use.

How can I change over again to the regular computer?

PoorFellow

https://community.native-instruments.com/discussion/comment/238721#Comment_238721

If out attempt to assist in the above did not help and you are sure that you are logged into the correct account in latest version of Native Access for your OS then you should contact N.I. Support (all) and ask for their help.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

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