How to get in touch with our Customer Care 📧

Matt_NI

We're here to help!

Here are the details:

Open the support page: https://support.native-instruments.com/hc/

You can also click the tools icon in the header on any Native Instruments page:

Now you can use the Search function to find the info you are looking for:

If you haven't found what you are looking for, click the Log in to contact support button:

Add your Native ID (email address) and password and click Login:

This will open the Virtual Assistant:

If you can't see it, click the Need any help? button in the lower right of your screen:

If the Virtual Assistant cannot answer your question, it will collect some more info from you and connect you with one of our specialists, or help you send us an email ticket.

Note: If you forgot your login info or can't log in, please use this form: Account Login & Password Support.