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We’ve updated the community. Here’s what’s new.
Hey everyone, We’ve just rolled out a bunch of updates to the online community! These changes reflect how you actually use the space, combined with some new features from our platform provider. We hope the space feels more welcoming, more useful, and - most importantly - easier to navigate all around. Check out what’s new…
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iZotope support cases go nowhere after using chat AI to open a case
I have licensing help and error support issues with "Repair" or "DEMO" showing in Native Access for (some) iZotope titles I have purchased but none cannot be repaired nor can have DEMO changed. I have no iZotope Portal issues mode for purchased items. In that portal they show as Authorized to computer or Authorized iLok,…
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Loading content Path issue
All of a sudden in Logic when i load Kontact.. every software i try to load in says content not found path error. I changed nothing please help. thanks.
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S4 mk3 platter stutter saga...
Hello. I have had the issue of my S4 mk3 right hand platter stuttering in TT mode and wont jog in jog mode for too long now with no resolution. I posted the issue to NI who got back to me and asked for a short video after showing interest in the problem. I sent the short clip and... Nothing! NI emailed me to say the issue…
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Share your no. 1 Maschine tips
Maschinerists, how do you use your gear? We've been sharing our own Maschine tips and tricks lately, but we all have different workflows and we want to hear from you. Whether it's the tried-and-true way to fatten up your drums or the best way to use modulation, share the hot tips for Maschine and Maschine+ you can't live…
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S61 Mk2 Causes Komplete Kontrol Software to Behave Very Strangely
I've been using my Mk2 S61 on my PC for multiple years with no issues and no hardware changes. It's been on Windows 11 for a while, and I've also kept Komplete Kontrol at 2.9.6 for years after the annoyance of what 3.0 did to all my templates. A new issue popped up that I've never seen, and can't find anything about…
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re lofi girl challenge , session bassist upright bass - is it valid?
hi, sorry if this is a silly question but I'm not sure I completely get the rules for the submissions, it says External sample libraries are not allowed. However, you're welcome to use your own VST instruments, effects, and plugins. but I was using a manipulated/( altered/ worked) preset from session bassist, upright bass,…
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Praise, workarounds, wishlists and all that other stuff
Praise Normally I don't do this ******, but... great work NI! It's really amazing to see how things are developing. I mean in the span of a year we had updates on Kontakt, Traktor, Komplete, Massive x, Maschine 3 amd lots of new libraries. And not even small maintenance updates but updates with new features! To put it…
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what length for submissions for the Lofi Girl Beat Challenge?
does anyone have any idea how long the tracks/ clips/ submissions are meant to be ? again, hope everyone's weekend is cool
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Can I get a refund if I havent downloaded plugin
I bought Session Guitarist: Electric Mint and started downloading the instrument, until I realised that I could upgrade to Kontakt 8 for the same price and receive a £89 voucher with purchase which would allow me to get Session Guitarist: Electric Mint for free. I have put in a request for refund but I got an automated…
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Native Access 3.19 won't install update
Native Access 3.19 won't install update. I have went through a lot to get the previous version to work but now that there is an update it is back to saying "Please grant permission to Native Access to install dependencies. Please restart Native Access and try again." I have downloaded NTK daemon 1.24.1 and it still has the…
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Traktor Kontrol S8 Mk2
After picking up this product (Trakot Kontrol S8) and adapting with using Traktor Pro 4 the ability to use the stems with the four indiviual volume faders and effects knobs is mind blowingly amazing. Why can't we get a redesign with jog wheels. You guys had some really cooking here with this set up. God just a actual pitch…
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Help Needed Mapping Knob as Pitch Fader on Traktor X1 MK3
Hi everyone, I recently upgraded from the Traktor X1 MK2 to the X1 MK3. On my old controller, I had a specific knob mapped as a pitch fader, but on the MK3, that same knob is defaulted to an FX control. The menu and mapping options seem different on the MK3, and I’m having trouble reassigning that knob to work as a pitch…
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Damage out of sync
Hey guys, I still have problems with some NI VSTs like Damage. When a sample starts playing it's going out of sync the longer the sample is replayed. Especially when I loop / cycle a part in a project. But from what I've seen so far, this is only the case with Damage and one other VST (I've forgotten which one). Does…
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sample librairies failing to keep installed
Hello, for some reason, every time I open Logic, some Kontakt libraries appear as uninstalled. Even stranger, Rise & Hit shows as installed, but it's actually one of the libraries that's causing issues. Everything will make much more sense once you see the screenshots.
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Guitar Rig 7 Pro missing from Komplete CE?
In august 2023 bought Izotope Music Production Suite 6. I registered the serial-number for Guitar Rig 7 Pro to my Native instruments account. Installed and all good. Then I bought KOMPLETE 15 CE Update last month and I notice that in my NI account I can only find one serial-number for Guitar Rig 7 Pro, and that serial does…
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Native Access 3.18.1 wont download
As the title says…i'm trying to download this and installed NTKDaemon since it stay on "Please grant access to install dependencies." I've done that and it still wont install, every time I run both programs as the admin. It still has the same message. What should I do, and is their a different version of this that actually…
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Sales promotions do not always work at Native Instruments
I was caught by a sales promotion earlier this year. Buy a Z1 and get a Traktor Bag for free. The only thing I was supposed to do was to enter the promotion code. I did this and it did not work. So I contacted customer service. This is the answer I got: Unfortunately, the sale has expired since we have answered the request…
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How to get support? Chat agents not answering.
I understand there is no phone support or email support. but chat agents are not answering. I talk to the automated AI agent for a while and then they "escalate" to a human and nobody ever picks up the chat. I purchased duplicate software packages and can't get it fixed. any ideas?
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July 2025 – a community update from our Chief Product & Technology Officer
Since my last update in February, we’ve been hard at work on new products, as well as important and long-awaited updates to some of our most-loved tools. I wanted to update you on what we’ve shipped, and give you a sneak peek at what’s coming next. Superbooth Superbooth, along with NAMM, is one of the highlights of our…
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Why is my order 'Under Review' AGAIN?
This repeat is just ridiculous. Some people have been waiting for months after purchase. This practice of not delivering products even after recieving payments is just straight up scam. I will be filing a law suit in 2 days if you guys do not deliver my products cause this is just becoming a joke.
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NI 360 with MPC 3 software ?
II wanted to know that if I buy the 360, is there instructions how to install it into the MPC 3 software
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Guitar Rig 7: switching presets live with a midi foot controller
I recently bought Guitar Rig 7 and love the sounds. What I'm struggling with is how to switch its presets. In most guitar effect plugins there are 4-8 "slots" to hold presets that are then easily mapped to a midi foot controller. Why doesn't Guitar Rig have these? I have found a semi-complicated work around in Ableton…
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Q2 2025 update soon?
Given that the Maschine+ 1.6.1 update dropped a few days ago and Easter has come and gone, will we be expecting the Q2 news update soon or will there be a bit of a delay?
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traktor scratch pro 2 on windows 10
Hello community , Ive reinstalled native access 3.18.1 and it shows my traktor scratch pro 2 software , once installed the program will not open at all , im very puzzled , can anyone help me ?
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Purchase date changed on registered product
Bugs purchase - I got an email today asking for review feedback on a product I supposedly purchased today. Turns out that NI's records show that it's just a date change, to today, in the historical records on something that I actually purchased and registered last year. I've asked NI to explain how it might have happened,…
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Mariachi Band
i am looking for VST instruments for mariachi band; vihuela, guitarron, etc. i spent a lot of time looking and all i've found was samples but that is not what i am looking for. thank you
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Expansion coupons
Hola a todos, soy nuevo por aquí, me he comprado una Machine + y me han regalado unos cupones para expansiones que me es imposible usar. Algunos sabéis cómo se canjean? Me da error y me dice que consulte las condiciones de uso Hello everyone, I'm new here, I've bought a Machine + and they've given me some expansion coupons…
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Why is my Komplete Content folder appearing in Komplete Kontrol browser, and how can I fix it?
Hi, I recently moved my komplete content folder to a new external drive. I believed I had done everything correctly through Native Access as it relocated everything fine, and Kontakt 6 still works as expected, however when I open Komplete Kontrol or Kontakt 7, it shows my komplete content folder in the browser instead of…
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Adittional -10% code for summer of sound
Hi, received a code via mail for an personal additional -10% code for software offers during summer of sound >200€. Tried to use it for update Komplete 15 collectors 249€ but it says it does not work for this offer? Anyone have a clue why this is? Thx Oliver
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Next ‘quarterly’ update…?
Hey, aren’t we a little overdue for our next update from the Chief Product Officer…? Maybe NI are waiting ‘till Summer of Sound is over and everyone has spent all their savings, before announcing the “next big thing(s)”? 😬
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Can't install most of the libraries in Native Access
Hi! Basically I'm having this seemingly popular problem. When I try to download any products I've got in Native Access, the download's stuck like this: 67 / 67 MB - Less than a minute remaining Then after a long wait it says "Download failed". I contacted the support 18 days ago and still can't resolve the problem. The…
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I have a problem with sound output.
I am using Traktor Kontrol S2 MK3 with windows 11. I unfortunately subscribed to apple music and since then the sound output is buzzing when connected to speakers via mixing table. I have since uninstalled apple music, after doing so sound came back to normal. Disconnected everything then reconnected and back to…
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What are the benefits of being a Native Instruments community member?
Our online community is where NI users unite. It's where you can ask questions, start discussions, and make new connections with peers in the music production communities. We bring together hundreds and thousands of professionals and hobbyists each year. Here are just some of the things you can do: Find answers to your…
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SUSTAIN Pedal not working in Kontrol S 49 MK3
Hi there, just when I bought the Komplete Kontrol S49 MK3, I could make my M-Audio Expression pedal to work. I remember that I had to change something to make it run - it didn't work as it says "works by default". Nevertheless, it worked but having not used it for a longer time and after a few updates, I can't get it…
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Can't install nor add product.
I have purchased LOST PIANO by Westwood Instruments a few years ago. I had it uninstalled because I wanted more memory space. Now today I want to re-install it. It doesn't give me the option to install it, but rather "add product" instead. It can't add the product it seems. The message I get is "the path is invalid". But…
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My account disappeared!
After over 5 years of inactivity with Native Instruments, I recently tried to log back on to purchase an update for Komplete. At first my password kept getting bounced. When I requested a reset password link, nothing ever came. Finally, I tried "creating a new account" with my old credentials (it had been saved in my…
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TRAKTOR 4 und ID-Tag Preferences, KEINE Zeitstempel-Veränderung durch Track-Analyze
Wie kann ich in TRAKTOR 4 dauerhaft verhindern, dass sich der Zeitstempel einer Audiodatei (MP3) ändert? z.B. bei der Funktion Analyze (Async) Zwar habe ich in den Preferences von TRAKTOR 4 drei mögliche Einstellmöglichkeiten entdeckt, aber ich weiß z.B. nicht genau was mit der mittleren Einstellung gemeint ist und weil…
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How do I stop Plug-in Alliance trials from showing up?
Hey guys. This has probably been asked before, but does anybody have any idea how to stop Plug-in Alliance trials from showing up in Kontakt etc. It's just really annoying when cycling through presets etc. and I would rather not have to deal with it. I'm not even that fussed for the PA Plug-ins I do own, so if there was a…
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Multiple issues with player libraries and automation IDS
hi all. I am sure everyone here is aware of the Analog dreams etheral earth and noire etc etc issues with the shambolic and reckless update procedure. I thought I was through all that but NO! I have just loaded up my projects for final tweaks before presenting and Noire Ethereal Earth and Analog dreams patches i have…
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Admins! I'd like to get some support, please.
I want to share some content related to Guitar Rig 7, but when I tried to create a post, I got an error: "Validation failed" with the message "Error: post could not be created". Could you help me resolve this issue? 🙏
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User Snapshots
Snapshots for Circular - Native Instruments I wasn't convinced when I first loaded this instrument up, but the ability to just sound design is so easy.
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Persistent Payment Error
Looking for some help. Trying to buy Spotlight collection, but I keep getting this payment error, even though none of my information is incorrect and I've tried PayPal. Please help @Jeremy_NI
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Is There a Way to Improve Window Resizing for Better Workflow in Komplete Kontrol?
Hi everyone, I’ve been using Komplete Kontrol for a while, but I find the window resizing a bit clunky and not very flexible, especially when multitasking. Sometimes it feels like the interface doesn’t scale smoothly or takes several clicks to adjust properly. Has anyone found a way to improve or customize the window…
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can not access traktor pro
I bought a traktor kontrol s2 mk3 but I can not access the software because the seriel number was already used. I can not contact the preowner and the support from NI doesn't answer my two requests. What should I do?
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Install all
Hello all, In Native Access is there a tab that shows the downloads that I own, so as to download all, without downing the whole of Komplete Ultimate in demo, On the All tab it shows all products that are available, and on the "Available" tab its showing all products I don't own, as I just got Komplete 15, I want to…
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issues with new updates
I recently installed the new updates for Komplete Kontrol, Kontakt 7 & 8, Battery and Machine 3. These plug ins now, do not open in my DAW (Reason) or Studio One. Has anyone else ran into this recent issue?
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Native SMPTE Signal Generation in TRAKTOR PRO
I would like to propose the implementation of a feature that could greatly enhance the value and versatility of your software ecosystem: the native generation of SMPTE (LTC) signal within TRAKTOR. Currently, solutions like ShowKontrol by Pioneer DJ offer advanced integration between DJ performance and lighting, video, and…
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Unboxed new Komplete Kontrol A-25 and Trouble Getting Set Up???
I realize I am fairly new to DAWs, but these are not exactly "Plug & Play," are they? Okay, I have Win 10 i7 with Chrome. I use Cakewalk. Here is the issue: The system told me "Unknown Product Serial Number." In properties, I think I am close. The device shows up in midi instruments and shows in some other areas. I have…
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Old Dog New Tricks
Hi, I am a pianist but haven had a piano in 5 years. As a true starving artist, I bought a cheap keyboard thinking even bad pizza is better than no pizza at all. I was so wrong. I hate sounds so much I don't even want to play it. So I started looking into get better piano sounds online. I figured out how to get my keyboard…
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NAMM 2025: Introducing the NKS Hardware Partner Program
Hi everyone, If you've been following the news about NAMM 2025, or are lucky enough to be attending, you might already know there's plenty to look forward to. Our Chief Product Officer, Simon Cross, took the stage today to share some big news from Native Instruments, and I'm super excited to share it with you all! Meet the…