Unable to Add Additional Contact Details to My Account

Raveh

Hello Support Team,

I’m trying to add additional contact details to my Native Instruments account, such as a secondary email address or a mobile number, but I don’t see an option to do so.

My current email address is linked to my broadband service provider, and that service will be terminated in two weeks because I’m moving to a different provider. Once that happens, I’ll no longer have access to this email address. This is a concern, as any important account notifications or support responses would be sent to an email I can’t access.

Could you please advise whether it’s possible to add another email address or phone number to

my account, or update my primary email to a new one?

Thank you for your support. I look forward to your guidance.

Kind regards,

Uwe303

Hello,

can you please send me privately your new email address you can click on my profile for example and then should be able to do that, then i can try to change it or will forward it to the right person. So you can´t add a second mail address but i can change it.