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Please read : how to get support !
In case that you need more guidance contacting support then please read the : How to contact NI Support and How to get in touch with our Customer Care . General intro : There is no phone support and you can not initiate support by writing an email address. For initiating support then you need to use the support web…
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Ranks and rewards
Share your knowledge and help fellow users on the Native Instruments community to collect points, level up and win prizes. All ranks at a glance In a community where tips and tricks dominate the playground, points are more than just a number. They are an indication of your reputation in the community, and a seal of…
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Introducing contributor rewards
Earn gift vouchers by sharing your expertise in our community. 🤘 Community rewards are back We're thrilled to reintroduce community rewards! Instead of just focusing on points from answering posts each month as before, we're now spotlighting true product experts who enhance our community with their knowledge. Whether it's…
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Meet the Team 🤝
Ever wondered who was keeping our community running? Behind the scenes, long-time experts and NI employees are dedicated to make it thrive. Time to get to know everyone 👇 Moderators Mods are using their expert knowledge to help you get by and make sure discussions are going into the right direction. They are the true…
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Community Code of Conduct - Please read before posting 🚀
The NI Community is provided to you as a central place to discuss all creative and technical aspects of NI products, as well as all aspects of music performance and production in general. Native Instruments is proud to provide a company forum where opinions can be exchanged freely as long as discussions remain reasonable.…
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How to get in touch with our Customer Care 📧
We're here to help! Here are the details: Open the support page: https://support.native-instruments.com/hc/ You can also click the tools icon in the header on any Native Instruments page: Now you can use the Search function to find the info you are looking for: If you haven't found what you are looking for, click the Log…
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What are the benefits of being a Native Instruments community member?
Our online community is where NI users unite. It's where you can ask questions, start discussions, and make new connections with peers in the music production communities. We bring together hundreds and thousands of professionals and hobbyists each year. Here are just some of the things you can do: Find answers to your…
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Come say hello 👋
Wanna say hi? Here’s a meetup spot for newcomers and a virtual wall for you to tag your name and let everyone know you’ve arrived. While you’re at that, tell us a bit about yourself. How about: What are three words you'd use to describe yourself? What's the song you can't stop listening to lately?
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Say hello to our fresh new look
It's time. The homepage of Native Instruments online community is getting a makeover. ✨ We've rolled out a new, crisp, clean and sharper look to the platform's homepage, all thanks to your feedback. Our new look captures the essence of everything we believe make NI community special, while making the entire experience a…
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The difference between ‘New Discussion’ and ‘Ask a Question' - What is it? 🔍
When writing a post, you have two options to choose from - being to start a discussion or ask a question. Discussions are meant to be open to several answers and opinions, it’s an ongoing dialogue. Feel free to launch a discussion if you’re looking for advices, if you want to express a feedback about a product or share…
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The 'Unanswered' section and its importance
We know that the whole concept of this community for many users is to find answers. We actually got your back with a brand-new ‘Unanswered’ area. This tab shows every question where an answer is still expected to be given. We encourage folks to visit this section in order to provide solutions and insights to pending…
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Stand out in the community with your own signature
Many of you asked and you can now finally add your own signature 📝 Signatures are a good way to personalized your post or share some social links. They can also be super useful if you want to add your set-up directly to each posts. You can add your signature in your profile under EDIT PROFILE / SIGNATURE SETTINGS…
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How to Guide - Wrap your head around our new space 🔍
Our new online community has been improved to offer users a more fresh and rewarding experience. Our goal is to make it the ideal place for creators and music enthusiasts to connect through knowledge sharing and exchanges. Make sure to have a look at our Code of Conduct to be aware of the do's and don't. First, check out…
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Upcoming community improvements for Q3
Hey everyone, A little late but happy to announce that we're now working on new improvements for Q3. The theme of this quarter is our layout. Our platform provider recently rolled out a new way for us to design and improve our user experience, starting with our homepage. For this quarter, we will be focusing mainly on…
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Upcoming community improvements for Q2 🚀
Hey everyone, As promised, we're starting a new thread to share more information about the platform and give you a new space to share ideas. Last month, we shared the findings we made looking at everyone's input from the feedback thread and thanks to your contribution we added some items on our plan to make available…
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Knowledge Base search functionality 🔦
A handy new feature just landed. You now have the possibility to search through our knowledge base from within the community using the search bar. What does that mean? Our knowledge base contains a ton of useful support articles addressing most of the common issues, as well as workflow tips and compatibility information…
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All you need to know about License Transfer 📚
If you want to learn more about license transfer, our knowledge base includes all the information you need. You can read general information about buying / selling Native Instruments Product second-hand on our page here: Buying or Selling a Native Instruments Product Second-Hand You can request a license transfer directly…
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New online community - FAQ
We already answered a few questions based on what we received already (either from user testing the first versions or via PM). This is by no means addressing every questions you may have about the change and we also created a dedicated thread for questions, suggestions, feedback ... We will be checking what everyone is…
