How to get in touch with our Customer Care 📧

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We're here to help!

-- Experts and staff members are active in our community. Our customer care teams are also available via our help-center if you want to get in touch with us directly: https://support.native-instruments.com/hc/en-us

To reach our Customer Care team, please log into your account and submit a contact form for product support.

For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Should your issue persist, we will create a support ticket and follow up with you via email.

For Account & Order questions 👇

Please note: we don't want you to share private information and account / orders questions are best exclusively directed to our customer care.

Account & Registration Support

For all issues with your registration, NI account, password or license transfer.

Click Here!

Purchase Support

For all question about a purchase in our web shop, like invoices, shipping times, product returns, etc.

Click Here!

For product related questions 👇

💾 Download and Installation Support

For all issues with Native Access or the download, installation or uninstallation of your product.

Click Here!

🎹 Product Support

All product related categories, like MASCHINE, TRAKTOR, KONTROL, KONTAKT, etc.

Click Here!

⚡️ Hardware Repairs

For damaged controllers (caused by liquid spillage, fall damage, etc.)

Click Here!