How to get in touch with our Customer Care π§
We're here to help!
-- Experts and staff members are active in our community. Our customer care teams are also available via our help-center if you want to get in touch with us directly: https://support.native-instruments.com/hc/en-us
To reach our Customer Care team, please log into your account and submit a contact form for product support.
For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.
Should your issue persist, we will create a support ticket and follow up with you via email.
For Account & Order questions π
Please note: we don't want you to share private information and account / orders questions are best exclusively directed to our customer care.
Account & Registration Support
For all issues with your registration, NI account, password or license transfer.
Purchase Support
For all question about a purchase in our web shop, like invoices, shipping times, product returns, etc.
For product related questions π
πΎ Download and Installation Support
For all issues with Native Access or the download, installation or uninstallation of your product.
πΉ Product Support
All product related categories, like MASCHINE, TRAKTOR, KONTROL, KONTAKT, etc.
β‘οΈ Hardware Repairs
For damaged controllers (caused by liquid spillage, fall damage, etc.)
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