How to get in touch with our Customer Care 📧

Matt_NI · December 2021

We're here to help!

-- Experts and staff members are active in our community. Our customer care teams are also available via our help-center if you want to get in touch with us directly --

For Account & Order questions 👇

Please note: we don't want you to share private information and account / orders questions are best exclusively directed to our customer care.

Account & Registration Support

For all issues with your registration, NI account, password or license transfer.

Chat (during business hours) and emails available - Click Here!

Webshop & Order Support

For all question about a purchase in our web shop, like invoices, shipping times, product returns, etc.

Chat (during business hours) and emails available - Click Here!

For product related questions 👇

Please note: our interactive forms will allow you to create a support ticket via email - simply follow the suggested steps.

💾 Download and Installation Support

For all issues with Native Access or the download, installation or uninstallation of your product.

Interactive Wizard available to contact us via email - Click Here!

🎹 Music Production Support

All music production related categories, like MASCHINE, KOMPLETE KONTROL, KONTAKT, etc.

Interactive Wizards available in each category to contact us via email - Click Here!

🎧 DJ Support

For all TRAKTOR related questions.