How do you get NA to see NTK Daemon is running?

I have had no issues using Native Access for a while and then it auto-updated from 3.17 to 3.18 and now it does not work and I have no access to add my purchases to the library. I am running Kontact 8 and that still works, as well as all my other programs like Pulse.

When I open Native Access it runs 5 or so powershell scripts and then when the program shows up finally I see e screen only has the text:

"Daemon version could not be determined"

Then Native Access runs some other powershell scripts and then the text changes to this (usually before I have a chance to get a screenshot):

"Unable to start the NTK Daemon. Please restart Native Access. If the issue persists, please contact support."

However, I can easily verify this is false, and NTK Daemon 1.23 is running in Task Manager.

The last commands it is apparently sending seem to be trying to make a sandbox, and I'm guessing something new about 3.18 makes it fail. I tried uninstalling and going back to 3.17 but that didn't work, so I wiped everything out and then reinstalled 3.18 and the NTK daemon (I found the link on another article: "Native Access Error: "Please grant permission to NTK Daemon to install dependencies" " and already updated NTK Daemon to 1.23).

Any ideas? Is there some way to get NA to acknowledge that the NTK Daemon is already running?

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Accepted answers

Jeremy_NI

Hey there, we would recommend to uninstall Native Access, following this method: How to Uninstall Native Instruments Software from a Windows Computer

And then install the latest version (3.19.0) from here: https://www.native-instruments.com/en/specials/native-access-2/

All comments

Jeremy_NI

Hey there, we would recommend to uninstall Native Access, following this method: How to Uninstall Native Instruments Software from a Windows Computer

And then install the latest version (3.19.0) from here: https://www.native-instruments.com/en/specials/native-access-2/

unessential798312a

Thanks, I have upgraded to the latest version at that link, which is 3.19.565

When attempting to launch Native Access, the program now stops and gives the message "Native Access Error: "Please grant permission to NTK Daemon to install dependencies"

I tried this: https://support.native-instruments.com/hc/en-us/articles/13712583860125-Native-Access-Error-Please-grant-permission-to-Native-Access-to-install-dependencies

I also noticed in the error log that it says an attempt to run wmic command failed (not recognized), and:

name: 'DaemonError',message: 'Received request with incompatible protocol version: 5.0.0 . Supported version is 3.2.1'

I gave all the executables "controlled folder access" and I don't see any problems, but it can't seem to install dependencies (NTK Daemon maybe?). I will try uninstalling all, rebooting the PC twice, then repeating the whole process again.

PoorFellow

https://community.native-instruments.com/discussion/comment/236675#Comment_236675

I can easily verify this is false, and NTK Daemon 1.23 is running in Task Manager.

That is too old , I think that you need at least version 1.25 for present version of latest version of the Native Access for your OS .

unessential798312a

https://community.native-instruments.com/discussion/comment/236692#Comment_236692

Yes, that's true, and it comes with the update. That's the odd thing, installing 3.19.x does not result in updating NTK Daemon. I think for this software you have to uninstall every trace then install dependencies yourself.

Is there possibly some page on the site that says which version of NTK Daemon is required for the corresponding version of Native Access?

unessential798312a

https://community.native-instruments.com/discussion/comment/236340#Comment_236340

Made progress, but can't log in now

PoorFellow

https://community.native-instruments.com/discussion/comment/236995#Comment_236995

Is there possibly some page on the site that says which version of NTK Daemon is required for the corresponding version of Native Access?

Not that I know of , but if you are a trained computer user and have a good ZIP program and know how to do it then you can extract the NTKDaemon installer from the N.I. Native Access that you download so that you can always extract right/latest version from the download of the latest version of Native Access for your OS .

https://community.native-instruments.com/discussion/comment/236996#Comment_236996

Made progress, but can't log in now

Did you install the NTKDaemon version 1.25 that I linked to ? And did you make sure that the service is started and running ?

Newest NTKDaemon still is version 1.25.0 , I just extracted it once again :

Jeremy_NI

https://community.native-instruments.com/discussion/comment/236996#Comment_236996

Does this help? Native Access Error: "Unable to log in"

unessential798312a

https://community.native-instruments.com/discussion/comment/237126#Comment_237126

No, unfortunately. I still could not log in with 31.9.x after following those instructions.

One other thing I notice is that when Native Access is loading, Windows plays the Sound I have set it to play for an applciation error, but I do not see a dialog for an application error.

I just tried now with the newest version (32.0.585), first removing NTKDaemon and NA2, rebooting, and installing again, then rebooting.

I still hear the tone for an Application Error during NA start up, but I don't see a dialog box. When I press the "Login" button and wait a moment, an Application Error does show:

apperror.jpg

After I close the dialog by clicking "Ok" I try "Retry Login" and I am not able to log in, always with this message:

retryloginagain.jpg

I will start over by removing all parts and reinstalling again in case I missed a step.

Update:

Note: I am now unable to reproduce the above application error.

Re-install twice:

Same result; cannot log in. When I click on "Retry Login" I get the prompt, enter my email and password, but I get the message in the picture above "retryloginagain.jpg" every time. My credentials are valid and work for my account to make purchses.

I think the problem has something to do with the background operations happening when I open the login prompt window, and I'm sure there's a configuration change in windows I can make to fix this, but I don't know the information needed. In the log I see this repeatedly:

[2025-08-14T02:19:53.592Z] [main] [info] (loginWindowUrlHandler) allowing url in login window {
method: 'navigation',
result: 'allowInternal',
url: 'https://auth.native-instruments.com/login/callback'
}
[2025-08-14T02:19:53.938Z] [main] [info] (loginWindowUrlHandler) allowing url in login window {
method: 'redirect',
result: 'allowInternal',
url: 'https://auth.native-instruments.com/authorize/resume'
}
[2025-08-14T02:19:54.373Z] [main] [error] (Auth) Login via authorization code failed.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/237444#Comment_237444

Well, if all of this did not work, please get in touch with my colleagues here: https://bit.ly/NI_Support_All

MarshallManos

Hello folks,

First, I do NOT work for Native Instruments and I'm not an IT or technical support professional; I'm just somewhat tech savvy and stubborn.

I too had this issue and finally (with the help of these forums, which I will also post in) and some of my own digging, resolved the issue. I am on Windows 11 Pro, some basic hardware specs are:

CPU: AMD 5900X

GPU: 6900XT

RAM: 64GB (4 x 16) G.Skill 3200Mhz RAM

Mobo: ASUS X570 Plus Wi-fi

Issue: it started with an upgrade from Windows 10 Pro to 11 Pro. I would launch Native Access 2 and it would flash a message (that I had to film and stop-frame to see) where it said "Daemon version could not be determined". It would attempt to install NTKDaemon, and in the instances where it was "successful" with launching Access to display my products, my preferences were saved and every product said "Repair" with the yellow circle with the black exclamation mark (even though those products were already uninstalled from my Windows environment). I uninstalled NTKDaemon and Native Access at least a dozen times, restarted, etc.

Attempted solutions that DID NOT WORK:

Uninstalling the products and attempting re-install after reboot.
Downloading and installing NTKDaemon fresh as a standalone (downloaded from Native Instruments directly).
Duplicating the NTKDaemon.exe in two locations ("Program Files\Common Files\Native Instruments\NTK" & "Program Files\Native Instruments\NTKDaemon")
Deleting all the folders mentioned above after uninstall, fresh boot, and re-install using the aforementioned steps.
Disabling certain services such as virus scan services
Adding virus scan and Windows Defender Firewall exceptions

What DID Work (and in this critical order):

Uninstalling the programs and NTKDaemon in Windows Add or Remove Programs
Deleting the content folder in my new drive
Deleting the folders here: "[driveletter]:\Program Files\Common Files\Native Instruments", "[driveletter]:\Program Files\Native Instruments"
Deleting the Native Instruments folders located in "[driveletter]:\Users\[do this for each user listed]\AppData\local\", "[driveletter]:\Users[do this for each user listed]\AppData\Roaming", "[driveletter]:\Users[do this for each user listed]\ProgramData".
1. If you do NOT see those folder, you need to enable being able to see hidden files and folders. Instructions for this can be found here: https://support.microsoft.com/en-us/windows/file-explorer-in-windows-ef370130-1cca-9dc5-e0df-2f7416fe1cb1,Error you will need to go down to the Common File Explorer Options section and expand that ribbon.
Clicking in the Windows Search Bar and typing "regedit", or you can also type "run", and then type "regedit", which will bring up your registry editor.
1. NOTE: EDITING YOUR REGISTRY IS RISKY AND YOU CAN BRICK YOUR PC IF YOU AREN'T CAREFUL!!!
This is important: there are SEVERAL registry locations for Native Instruments. I roasted them ALL.
1. They are found under HKEY_LOCAL_MACHINE\SOFTWARE, HKEY_CURRENT_USER\Software, HKEY_USERS\[different folders and subfolders, you'll have to click around and see which ones contain "Software\Native Instruments" or Software\native-access folder].
2. Look for Native Instruments, NTK, and native-access folders. Delete all instances of those.
Then comb through all your drives and computer folders to make sure NONE of the NI products or registry entries exist.
You will know if you've done this right if, when you click the Native Access 2 installer .exe that it brings up their license agreement and acts like it's the first time you've ever installed the program.
1. IF Native Access behaves like it already exists, you've missed something.

The ONLY other option that I've found to work for others is a clean install of Windows, and I mean a CLEAN install, this is where Windows roasts everything that existed before. If you are unwilling to go through that hassle, then above is what worked for me. Once I removed every last trace of NI products from my PC (files, folders, and registry entries, etc.), I was able to get Native Access to install properly WITH NTKDaemon and start re-downloading and installing all of my products.

I hope this helps!

MarshallManos

Hello folks,

First, I do NOT work for Native Instruments and I'm not an IT or technical support professional; I'm just somewhat tech savvy and stubborn.

I too had this issue and finally (with the help of these forums, which I will also post in) and some of my own digging, resolved the issue. I am on Windows 11 Pro, some basic hardware specs are:

CPU: AMD 5900X

GPU: 6900XT

RAM: 64GB (4 x 16) G.Skill 3200Mhz RAM

Mobo: ASUS X570 Plus Wi-fi

Attempted solutions that DID NOT WORK:

Uninstalling the products and attempting re-install after reboot.
Downloading and installing NTKDaemon fresh as a standalone (downloaded from Native Instruments directly).
Duplicating the NTKDaemon.exe in two locations ("Program Files\Common Files\Native Instruments\NTK" & "Program Files\Native Instruments\NTKDaemon")
Deleting all the folders mentioned above after uninstall, fresh boot, and re-install using the aforementioned steps.
Disabling certain services such as virus scan services
Adding virus scan and Windows Defender Firewall exceptions

What DID Work (and in this critical order):

Uninstalling the programs and NTKDaemon in Windows Add or Remove Programs
Deleting the content folder in my new drive
Deleting the folders here: "[driveletter]:\Program Files\Common Files\Native Instruments", "[driveletter]:\Program Files\Native Instruments"
Deleting the Native Instruments folders located in "[driveletter]:\Users\[do this for each user listed]\AppData\local\", "[driveletter]:\Users[do this for each user listed]\AppData\Roaming", "[driveletter]:\Users[do this for each user listed]\ProgramData".
1. If you do NOT see those folder, you need to enable being able to see hidden files and folders. Instructions for this can be found here: https://support.microsoft.com/en-us/windows/file-explorer-in-windows-ef370130-1cca-9dc5-e0df-2f7416fe1cb1,Error you will need to go down to the Common File Explorer Options section and expand that ribbon.
Clicking in the Windows Search Bar and typing "regedit", or you can also type "run", and then type "regedit", which will bring up your registry editor.
1. NOTE: EDITING YOUR REGISTRY IS RISKY AND YOU CAN BRICK YOUR PC IF YOU AREN'T CAREFUL!!!
This is important: there are SEVERAL registry locations for Native Instruments. I roasted them ALL.
1. They are found under HKEY_LOCAL_MACHINE\SOFTWARE, HKEY_CURRENT_USER\Software, HKEY_USERS\[different folders and subfolders, you'll have to click around and see which ones contain "Software\Native Instruments" or Software\native-access folder].
2. Look for Native Instruments, NTK, and native-access folders. Delete all instances of those.
Then comb through all your drives and computer folders to make sure NONE of the NI products or registry entries exist.
You will know if you've done this right if, when you click the Native Access 2 installer .exe that it brings up their license agreement and acts like it's the first time you've ever installed the program.
1. IF Native Access behaves like it already exists, you've missed something.

I hope this helps!

MarshallManos

Here is my post that addresses this: https://community.native-instruments.com/discussion/comment/238714?utm_source=community-share&tab=all#Comment_238714

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