Native Access installation failed NTK Daemon installation failed

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Hardy Tilger
Hardy Tilger Member Posts: 6 Newcomer
edited May 21 in Native Access

Hi All,

I have problem to install native access. It turns out that NTKDaemon service doesn start...

I´ve tried already all the official Native Instruments steps

Win 11 Pro 64 bit

Processor Intel Core i7-10850H

32 GB DDR4 RAM


Any help is aprechiated!

Thanks

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Best Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 10,314 mod
    Answer ✓
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    Just to be sure that the latest version is installed, I would recommend to uninstall Native Access and the NTKDaemon via Control Panel > Apps

    Then restart your computer and install their current versions via the installers available here:NA 3.9.1

    https://www.native-instruments.com/en/specials/native-access-2/

    NTKDaemon 1.16.0:

    https://drive.google.com/file/d/1Yu5lx5Gip0BsrxQaCmEPdd5erlVzD0qB/view?usp=drive_linkI:

    if the ntkdaemon installer fails with the error: “verify that you have sufficient privileges to start system services

    -> this should help: add user to "User Rights Assignment"

    unfortunately that is not available in the "Home" versions of Windows and you might have to carry out these steps to enable gpedit:

    Enable gpedit on Win11II:

    if the ntkdaemon installer succeeds, but the issue persists:

    Please check if the NTKDaemon can be started manually in ServicesIf it is immediately stopping/crashing again:

    Did any of these helped?

  • Hardy Tilger
    Hardy Tilger Member Posts: 6 Newcomer
    Answer ✓
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    Hi Jeremy_NI,

    thanks for the help.

    The Installers and tips which you provided worked!

    Non the less i also noticed one mistake i did myself which may helps to prevent other windows user to as dump as i was. After setting my new system i accidentally deleted the %Public% Documents folder from my C-Drive which i guess led to the installation error since Native Acces Ras folder could not be created. I helped myself restoring the folders with these tips: sevenforums[dot]com/tutorials/69334-public-folders-restore .

    Thanks and best regards,

    Hardy

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 10,314 mod
    Answer ✓
    Options

    Just to be sure that the latest version is installed, I would recommend to uninstall Native Access and the NTKDaemon via Control Panel > Apps

    Then restart your computer and install their current versions via the installers available here:NA 3.9.1

    https://www.native-instruments.com/en/specials/native-access-2/

    NTKDaemon 1.16.0:

    https://drive.google.com/file/d/1Yu5lx5Gip0BsrxQaCmEPdd5erlVzD0qB/view?usp=drive_linkI:

    if the ntkdaemon installer fails with the error: “verify that you have sufficient privileges to start system services

    -> this should help: add user to "User Rights Assignment"

    unfortunately that is not available in the "Home" versions of Windows and you might have to carry out these steps to enable gpedit:

    Enable gpedit on Win11II:

    if the ntkdaemon installer succeeds, but the issue persists:

    Please check if the NTKDaemon can be started manually in ServicesIf it is immediately stopping/crashing again:

    Did any of these helped?

  • Hardy Tilger
    Hardy Tilger Member Posts: 6 Newcomer
    Answer ✓
    Options

    Hi Jeremy_NI,

    thanks for the help.

    The Installers and tips which you provided worked!

    Non the less i also noticed one mistake i did myself which may helps to prevent other windows user to as dump as i was. After setting my new system i accidentally deleted the %Public% Documents folder from my C-Drive which i guess led to the installation error since Native Acces Ras folder could not be created. I helped myself restoring the folders with these tips: sevenforums[dot]com/tutorials/69334-public-folders-restore .

    Thanks and best regards,

    Hardy

  • Hayo_NI
    Hayo_NI Product Team Posts: 293 mod
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    Hey Hardy Tilger,

    I've passed on your recent findings to the team! Think this is a pretty interesting spot!

    Kind regards,

    Hayo, PM of NA

  • darkmaer
    darkmaer Member Posts: 3 Newcomer
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    Yeah, I get a little sick and tired of having issues with native access. Even though I did what you said, I'm still stuck at "loading products" with the loading circle. So now I can't even install a new product I bought today.

  • PoorFellow
    PoorFellow Moderator Posts: 3,665 mod
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    On normal work days at least then there is chat support for N.A. now :

    Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

    Please refer to the : How to get in touch with our Customer Care or read my Support page functionality changes post here !

  • Hardy Tilger
    Hardy Tilger Member Posts: 6 Newcomer
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    @darkmaer

    So Native Access is running but it is not loading the installers ? Did you give Native Access a path were it should download the content to? Are there any warning codes whihc you could send?

  • oobe79
    oobe79 Member Posts: 105 Advisor
    edited April 23
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    @Hayo_NI

    Simple, honest questions:

    1. Why does your team release new versions of Native Access so frequently (essentially, monthly)?
    2. Why can't any of these released versions of Native Access just work?
    3. Don't you think we are due a stable and working version of Native Access?


    Simple, honest feedback:

    1. I am tired of the forced updates that cause countless minutes of troubleshooting, freezes, crashes, and other errors with Native Access. And, frankly, I have paid way too much money to be burdened with this.
  • Galacticelastic
    Galacticelastic Member Posts: 61 Member
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    Its bloody aweful.worse than ik multimedia.Toontracks are the only ones that have theirs working right.how can this continue.ive exhausted all troubleshoots and still cannot open it.im reading old posts and it's still not fixed

  • Freddie Star
    Freddie Star Member Posts: 24 Member
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    Maybe this will help? I suggest you go for it and download and install the latestet updates from Microsoft Windows 11 and 10!

    1. Uninstall Native Access 3 with help of https://www.advanceduninstaller.com/ . It's 100% FREE and secure software.
    2. Inside Advance Uninstaller PRO you can make real uninstallation of "Native Access 3" that cleans everything like you never have installed Native Access on your system a singel time. Don't worry about the license files and all libraries. These will not be affected at all. Run "General Tools" and "Uninstall Programs". Just follow the instructions.
    3. In the end of the process the program will ask to delete all "******" and "rest files" on the system. Just say "Yes!".
    4. After that do a total system fix to clean the whole system! Go to "File and Registry Tools" and then "Registry Cleaner". Just follow the instructions and "select all" and yes on "fix all problems".
    5. Go and download the latest version of Native Access 3 and make a new clean install again. https://www.native-instruments.com/en/support/downloads/?_ga=2.104858244.602012262.1713528091-91564711.1701183453

    I hope it help and fixes the issues you have!

    Best regards

    Freddie

  • PoorFellow
    PoorFellow Moderator Posts: 3,665 mod
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    Just follow the instructions and "select all" and yes on "fix all problems".

    Choosing "select all" and "fix all problems" in a registry cleaner program generally is a very bad idea ! , especially if not making a backup first ! (not trying to start a discussion about the program functionality) .

    It's far better when facing such a problem to only remove what is connected to what you actually have a problem with ! Registry cleaners are a very disputed topic , and the use is discouraged by N.I. . However I am with you when it comes to trying some 'alternative' ways of fixing things, just be aware that often it might or could bring undesired side effects if you do a general registry cleaning which is after all also not what is actually necessary.

  • Freddie Star
    Freddie Star Member Posts: 24 Member
    edited April 29
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    Sure agree with you! 👍️

    There are many bad regedit programs out there that cause issues instead of fixing anything.

    But the https://www.advanceduninstaller.com/ are very great and safe program that been out for many years. It have been used as tool by IT and computer specialist as solution for the tech engineers. So its very safe.

    I wouldn't recommend anything that actually destroys your computer. I never had any issues with it only benefits that solved issues on many different computers.

    Best regards

    Freddie

  • Wassup
    Wassup Member Posts: 15 Member
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    Windows Install Clean Up - old program and still works. NI's registry tool is based on this.

    Windows and Revo failed in removing the zillion lines of registry entries.

    They need to revamp Access. People new to the NI eco system having such failures will never return.

    Something is way off when an end user who just wants something to work have to do tech stuff that a developer should have done are no comfortable exploring unfamiliar parts of an OS.

    Outside of this forum NA is getting a bad reputation. There are no apologist on those forums.

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