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Native Access - Serial has already been registered?!
Hello, I bought the S61 MK3 bundle with Komplete 26 Standard from Thomann last week and started setup immediately. I installed Native Access 2, logged in, and entered the serial numbers. At that point, all instruments were visible. I then received a notification to update Native Access, did so, and restarted my PC. After…
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Subscription Issues
Anyone experiencing issues with 360 Subscription reverting to DEMO mode despite being Active? I done the normal - update Native Access - Delete NI Folder - .XML files etc., New Customer Service Ticket system painfully (and expensively) slow. Any thoughts appreciated. Thanks
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Unraveling License Transfer + Legacy Entitlement Confusion
Overview I have two distinct accounts: One old account created upon initial purchase of my hardware & software (around 2017-18). One new account created in 2025. My goal is to migrate to the new account. So far, I've successfully transferred the hardware license. However I am now potentially reconsidering due to concerns…
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need all music lovers help please
So ive been robbed of my machine plus, and iiithis after being homeless for 3 year im not rich and my machine plus was all ive had….. So im please asking all the native family out there please help me to get a new one it was my life and it took me a long time to get it and im lost and suoer depresssed with out it so please…
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NAtive Access Library Needs Repair Each Time I reopen
Hi, Everting time I close Native Acess and reopen, it is asking me to repair all my library content when I have not changed my location. I have reinstalled about 4 times and It'm still having this issue. This is time consuming. Please advise. Thanks Francis
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Komplete 11 not installing from original SSD on my Mac
Hi there, I can not install Komplete 11 on my new Mac Mini M4. I haven an update to Komplete 15, but first need to install this. Added the Daemon and the Native Access to have full drive acces. Found the issue with Private Relay, but can not change that (because I don't use iCloud I guess). Have lots of other software…
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Instruments suddenly uninstalled and won't "install" in Native Access 2
Hi All. I have NI Komplete 15 Collectors Edition (and 13 and 14). I am running Logic 12.3. I regularly update Native Access. Last week (or so) Action Woodwinds and Choir Omnia no longer appeared in my Kontakt window (in my DAW) and in Native Access the "Install" (instead of "Installed") button appeared, as if it wasn't…
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Kontakt 8 Demo Mode after Update (SOLVED)
Hi, I have recently updated to the latest version of Kontakt 8 (8.12.0) I launched Vienna Ensemble Pro and found it was loading demo mode, so I closed the application and launched it standalone. Unfortunately, the behaviour persisted and it is still greeting me with the window to Demo Buy or Activate I am an owner of the…
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I own stutter edit 2 but cant find it in my native access
Hey everyone, I’m reaching out because I’ve been having an issue with Stutter Edit that’s been going on for a while, and I haven’t heard back from support yet. I can confirm I own Stutter Edit on both the Isotope listing and the Native Instruments listing, but when I try to download it or look for it in Native Access, it’s…
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Kontakt 8 Player Not Starting
I tried to start it standalone (stays in task manager about 5 secs than crashes). As a plugin in a daw (reaper, I get the error that says "This VST plug-in is not responding — it may be displaying an activation promp in another window, or it might just take a while to scan" but i have the komplete start in my acc) Things I…
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Absolute Nightmare: All Licenses Revoked!
I can barely think straight, this is very heavy and scary. This happened MID-SESSION, suddenly all of my kontakt instances reverted to kontakt player, and every single library I have with Native Instruments or registered in kontakt, was de-activated! I have tried contacting support, but I am in the middle of 4 paid…
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Rosetta needed for NTKDaemon?
Really, Apple Silicon has been out for years —- I don't want to have Rosetta continuously running on my M4 just for this! I saw posts from as recently as August with people complaining about this. Is there really no way to install (actually just reinstall having migrated from an Intel Mac) my NI plugins with having to be…
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Update in Komplete failed for several Elements
Please refer: Hello, Recently I bought the Pro Drum Bundle: This worked OK until I came back from Vacation and found only ONE library left: On my Laptop all are missing. What happened since July 1st? On other Libraries in my DAW Kontakt8 requested an update, so I tried. The Failure where all problems starting: Using…
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Komplete applications failing to update
Cannot update 6 NI applications in Komplete 14 and after upgrade to 15 the same (updating the Libraries are OK) 1. trying to update through Native Access: 2. using the Reg Tool and the Keys will be saved to the RegTool Folder 3. Try again Same Result 4. Try to uninstall through Win/Setting/Apps (also with reinstalling the…
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Can’t believe Native Access is still Old Code
I am running MacOs 27 beta 2 so I take responsibility for that. I haven’t ran Native Access so long but today I said let me see if there are any updates to my programs. Everything has been fine and no problems at all. Native Access says it has an update that will install after restart. I click restart. Now NA isn’t opening…
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Invalid serial number registering Komplete 15
I purchased Komplete 15 from Rakuten Ichiba (Miki Gakki) and received an email with my serial number I used the “addserial” function in Native Access to copy and paste a serial number, but I'm getting an “invalid serial” error. Translated from Japanese - please use English in the forums, thanks!
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Traktor Kontrol Z1 MK2 Not Recognised When Plugged In
After every Traktor Pro or Native Access update, it affects the connectivity of the Traktor Kontrol Z1 MK2 when it is plugged into the computer via USB. I have the relevant Z1 MK2 driver, which I normally have to reinstall, but it seems not to work after this recent update. When plugged in. the orange light (MIDI button)…
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Hardware Connection Service fails to install/update - "grant full disk access" error persists after
I'm getting a persistent error when trying to update the Hardware Connection Service in Native Access: "Installation Failed: You may need to grant full disk access to Native Access and the daemon." Hardware involved: Komplete Kontrol S61 MK3, also using Kontakt 7 and Kontakt 8 on this machine. What I've already tried, with…
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What is happening re. Rosetta requirement in NativeAccess 2 elimination?
Seriously what is happening with the removal of the need for Rosetta in NativeAccess 2? Mashine 3.6 is now released and I still can't update!!! So far out of date now… DO NOT SUGGEST INSTALLING ROSETTA!
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Rosetta still needed for NTKDaemon!
Well, we've just passed the 5 year anniversary for the release of Apple Silicon and still can't install NTKDaemon without needing Rosetta! Surely this is highly embarrassing by now? There has to be some sort of timeline for shifting this ridiculous roadblock? For those of us who also use our Macs for software development…
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Traktor Pro 4 not showing in native access
Hi, I've purchased Traktor Pro 4 upgrade on june 29th, but since then it is still not showing up in the Native Access app. It's been 10 days since I raised my issue to the support team, and the ticket is still unansweared and still not affected to a support member. Your case will be assigned to a member of our customer…
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Product missing after entering License
After entering a bunch iof my licenses purchased, it said the license was accepted/product was added. I go to my Library and I dont see any of them appear. Ive tried everything to make them appear, I reinstalled, logged out and back in, waited 3 days, nothing changed…. They appeared once today before i could install them…
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valvet registraion stuck
Hi Community Team / Moderators, I am facing a critical sync issue between Native Access and the iZotope website account backend which is blocking me from an active flash sale discount. • Product: Velvet • Native Access Status: It successfully shows up as "Installed" and registered inside my Native Access application.…
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Unable to Install anything with Native access
So. I just bought a Kontrol S49 MK3 and have been trying to get native access to load the included softwares and plugins unsuccessfully. I have been able to load some of the softwares such as - Controller Editor, Hardware Connection Service, Komplete Kontrol, KONTAKT 8 Player, NI Accessibility Helper... with the direct…
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No Traktor Play with DDJ-FLX4? (LATEST VERSION)
Recently purchased a DDJ-FLX4 controller, and was attempting to redeem my free copy of Traktor Play via Native Access. I followed every step according to the Native Instruments website, including downloading NA and making a Native ID, etc. However, when plugging in the controller with the included USB-C cable into my…
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Possible Drag & Drop Bug in Maschine 3 VST3 with Ableton Live 11
Hello Native Instruments Team, I would like to report what appears to be a reproducible Drag & Drop issue between Maschine 3 (VST3) and Ableton Live 11 on Windows. System: Maschine 3 (latest version) Ableton Live 11 (latest update) Windows 10 Maschine loaded as a VST3 plugin in Ableton. Issue: When I drag audio from the…
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Komplete Kontrol Plugins not loading
Whenever i try to go to a certain library or plugin it just wont load, any help please?
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Kontakt 8 update painfully slow install
Latest versions of Kontakt 8 are incredibly slow installing the downloaded update. Frankly speaking, can't believe how is possible in 2026: version 8.11.1 takes 30 minutes on a 13th Gen i7-13700 with 32GB Ram, 8TB harddisk with lot of free space, Windows 11 Pro! Yes, 30 minutes!!!😱. It seems they do not test what they…
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no sound
Hello. Last night's I had an isshu.in my gig sound went off.all was working with software and controller but the phone and master sound were not coming out. I restart the mack book and player take out all cables and connect. After some time was ok.its happen two times. Please advise.im using Traktor s4 mk3 with traktor…
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KOMPLETE 14 CE and KOMPLETE 26 CE shown as “Not registered”; Absynth 6 opens in Demo mode
Hello, I am having an activation/entitlement problem with my KOMPLETE upgrade chain. My account currently shows: Registered: KOMPLETE 13 KOMPLETE 13 ULTIMATE Upgrade for KOMPLETE Not registered: KOMPLETE 14 ULTIMATE KOMPLETE 14 COLLECTOR’S EDITION KOMPLETE 26 COLLECTOR’S EDITION Both KOMPLETE 14 Collector’s Edition and…
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Why does it take FOREVER to download instruments and content in Native Access 2?
I have Comcast Business as my Internet service provider. It's a long way from Google Fiber in terms of speed and reliability. But still, I usually get somewhere in the range of 100 to 150 Mbps download AND upload speeds (which can frequently reach nearly 200 Mbps). And yet, it takes eight (!) hours to download a single 8GB…
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Unable to install Native Access
Hello, I have been completely unable to install Native Access with version 3.24. I get as far as "installing dependencies," I install the NTK Daemon, and then get an eventual "Unable to start the NTK Daemon. Please restart Native Access. If the issue persists, please contact support." I had success installing a previous…
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Apple Music integration into Traktor Pro 4?
When will Apple Music be integrated into Traktor Pro 4?
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Why has my Kontakt licence been downgraded to player?
I logged into NA and the update I had for Kontakt 8 is now showing as Kontakt 8 player. I also have 5, 6 & 7 installed for various reasons and 6, 7 and 8 are all showing as the player version. My two NI and Izotope accounts were merged, but they are a bit of a mess. I still don't have access to Maschine 3.5, only 3.42 is…
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Aquire License ID
Hey folks, I have recently inherited a "Komplete Kontrol S49 MK2 MIDI Keyboard" from a friend who has recently passed away. I've tried to contact support, but keep getting AI responses saying I need to contact the owner of the license. Which is going to be pretty difficult obviously. I provided images (serial number and…
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NA2 closes shortly after the start
Native Access 2 closes immediately after launching. I have already tried all the suggested troubleshooting steps. I even reinstalled the operating system; NA2 worked once after that, but shortly afterwards, it started closing again. NA1 runs without issues, but I cannot install all my products and do not receive any…
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NA 2 Install Fails - Win 11
Native Access 2 fails to install giving the following error. I've downloaded multiple times and even transferred download over from other computers. Latest version of Win 11 with no NI software installed. Yes, I've turned off Windows Defender (AV, FW, SmartScreen, etc.) - my only AV/Firewall. Windows still flags file and I…
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I have bought maschine 3 bundle, it’s shows in my account, but why is it still showing demo mode?
I have bought Maschine 3 bundle. I have even reset my whole computer, but when I install it, it goes to demo mode
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Native Access and Kontakt 8 Improvement requests
This discussion was created from comments split from: Session Percussionist – Update Available!
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Is there a way to "preview" instruments in NA without installing them or opening the web shop
I'm trying to figure out how to know what instrument it is that I want for my project and find myself going back to the web store for the preview tracks all the time since I can't seem to find any way to preview (or just listen to) the instruments before installing them in NA
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Is Odes worth it?
Hello composers, I've been part of Native Instruments community for over 15 years, but this is my first post and I wish it could've been under different circumstances. I recently purchased Odes to complete my Evolution Series Library. The library was billed as the rhythm portion of this triad and while that is true, it's…
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KOMPLETE 15 COLLECTORS EDITION update, downgrade to KOMPLETE 26 update.
Good morning, I own the KOMPLETE 15 COLLECTORS EDITION Update from the KOMPLETE 14 COLLECTORS EDITION Upgrade for the KOMPLETE ULTIMATE. Can I downgrade to the KOMPLETE 26 Ultimate Update without losing the extra items from the KOMPLETE 15 COLLECTORS EDITION Update? Thanks. Kristian
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Heavyocity Product Not Installing
I've been trying to reinstall Forzo by Heavyocity for a while now. I've tried many different ways to no avail. I've had to turn in so many tracks that lack the heavy brass I'm craving!!! Ive tried: 1. Using Native Access: The installation starts and the bar fills up completely, but then it gives an error saying I have to…
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NI 360 Subscription
I am trying to sign up for NI 360 Pro trial. (none of the trials are working though). I have tried every single browser (Safari, Firefox, Brave, Opera, Chrome, Duck) and every single fix or workaround. I have tried incognito, clearing cache, security and privacy settings/popup settings, mobile/desktop, Native Access…
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How to roll back to Maschine 3.4.2?
Maschine 3.5 is crashing my computer constantly. How can I roll back to 3.4.2? I followed the instructions in Native Access and it only allowed me to reinstall 3.5.
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Escalation Required: Purchased Traktor Pro 3 License Missing From Account Despite Valid Invoice
Hi everyone, I’m hoping someone from NI or the community can help escalate this, as I seem to be stuck in an AI customer support loop without any actual resolution. Situation: My previous MacBook was stolen I now have a new MacBook Air and am trying to reinstall Traktor for my Traktor Kontrol S2 I purchased Traktor Pro 3…
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Help, bought 2nd hand Maschine Mikro from Vinted
Hi all, I bought a 2nd hand Maschine Mikro from Vinted, and had no idea the trouble I was about to walk into… I asked the guy I bought it from to transfer over the serial number so I could use it, but he no idea what I was on about and said he bouvht it but hadn't got around to using it. I read on a forum that if I send…
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License missing from native access. Attempted troubleshooting and contacting support.
So, a week ago i spilled water on my mac book, my debut single was ready to release and i was devastated. Bought a new mac book and transferred the files over to find native access missing all of my instruments. Contacted native support to be met with AI responses linking me to guides ive already attempted to follow.…
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Maschine 3 without hardware serial
Hi, I have a Maschine Mikro, with no way of getting the serial. Can I buy Maschine 3 software and use it without needing to register my hardware? I bought Maschine 3 (update from maschine 2) which I was told would work, it didn't, I assume that's because I never had a license for Maschine 2. If I bought 'Maschine 3…
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Not installed items unavailable to install
After an update Native Access required me to repair almost all of my installed products. It wouldn't do a repair all so I had to repair over 300 one by one. However it would not repair my NBPL or a couple of Reaktor items. One was Spark and the other I now can’t recall. I deleted them from the library expecting them to…