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Some instruments get installed and others don't in Native Access
Hi there :) I wanted to install Komplete Kontrol 11 on my new Mac. I downloaded the newest version of Native Access and granted all the permissions it needs (Full Disk Access and Files & Folders). Some instruments were installed properly (e.g. The Grandeur) while others failed (e.g. The Giant). I have enough memory on my…
Mikro MK3 won't install in my new computer.
I looked around and did not find my exact issue or anything that worked for me. I apologize if I have placed this in the wrong area. I tried the auto-chat and could not get an email to Native Instruments support. The AI asked me some tech questions and may have sent that in. I don't know, it never acknowledged that it did.…
Am I the only one suddenly not able to make purchases?
I wanted to pick up the new 24 Keys bundle and it says: Oops Something Went Wrong with Your Request. Never had this trouble before.
Why does it take FOREVER to download instruments and content in Native Access 2?
I have Comcast Business as my Internet service provider. It's a long way from Google Fiber in terms of speed and reliability. But still, I usually get somewhere in the range of 100 to 150 Mbps download AND upload speeds (which can frequently reach nearly 200 Mbps). And yet, it takes eight (!) hours to download a single 8GB…
2FA authentication
Hi there! I'm not entirely sure if I'm asking this at the right place, but I couldn't find a better fit - apologies, if I made a mistake. So my question is if there's a chance introducing two factor authentication of for the NI user account? Personally I would feel safer if this could be implemented and could be enabled.…
Unable to Reinstall Legacy Instruments – "Locate" Option Only in Native Access
I’m currently experiencing an issue in Native Access where several of my products are listed with a “Locate” option instead of the ability to reinstall them. When I click “Locate,” I am only given the option to point to an existing installation path. However, these instruments are not installed, and the directories they…
NBPL installation problem
It is a pity that the problem still exists 2 and a half years after this "closed" discussion: https://community.native-instruments.com/discussion/5823/native-access-stuck-on-installing-previews Installing via NA the Previews installation never ends. Confirming the location via NA (an action that can be done via the NA…
impossible to relocate library location
Kontakt shows this library as not found, it's installed in Native Access but for some reason when I click on Installation Paths it points to a Documentation folder and there is no way I can switch it to the correct folder, which is Instruments. How can I make Native Access see my installed library without having to…
Native Access not showing any of my products on second computer
I am about to lose my mind. I have an iMac 2.3 GHz Dual Core Intel macOS Ventura 13.7.4 and I am trying to incorporate a second computer laptop MacBook Pro Apple M1 Sonoma 14.7.4 for live shows. I use Ableton Live 11. The thing is that when I log into the native instruments app on my second computer using the same email…
When will Native Access have full Apple Silicon support? (Installer still req. Rosetta)
Hi, title says it all, when will there be full support for Apple Silicon? I tried installing Native Access today and received this:
Where to begin with getting library off of external hard drive
I've been trying to get my Machine MK3 and Komplete Kontrol to move to my desktop and away from my laptop as it seems it will be more productive? I had all of my projects and library on an external hard drive G: to free up my drive C: and me more flexibility. I cannot get Machine to recognize the library and projects on…
Repair (Relocate) All in Native Access
Hi, I have my Kontakt Libraries and Expansion Packs installed on an external SSD permanently attached to my Macbook Pro. Unfortunately it happens, that the external SSD is not recognized immediately when the Macbook get's back from sleep mode, which then breaks all my Kontakt Libraries and other content on my SSD. The path…
Persistent 'Download Failed' Issue on Native Access v13.8 (M1 Pro, macOS Sonoma 14.5)
Hi everyone, I've been experiencing persistent 'download failed' errors on Native Access v13.8 despite following all the recommendations from the knowledge base and community forums. Here’s what I’ve already tried: Granted full disk access to all NI applications Disabled iCloud recovery Restored default download folders…
No Instala el Kontakt 8 Player
No se que susede pero no instala el Kontakt 8 Player y solo se queda en "Installing", pero nomas no instala nada.
How to Resolve Missing Maschine 2 Software in Native Access for Maschine MK3
Hello, I recently purchased a Maschine MK3 and successfully registered the serial number through Native Access. It confirms that the product is registered and shows the message: "You have successfully registered Maschine MK3. If you are unable to install the product, you might need to locate the installer of the product…
Can I remove 360 Pro products from Native Access?
I subscribed to 360 pro for a month to see if I truly wanted to get Komplete 14, now with the release of 15, I got Komplete 15 Ultimate. I didn't install Ultimate yet. However, when I open Native Access, I still see 360 Pro libraries. I have uninstalled them, however they still show up in my libraries even after they've…
NATIVE ACCESS waiting for connection!
I downloaded Kontakt 8 Player on NATIVE ACCESS, but I’ve been and download it. It just keeps showing “waiting for connection.” My computer is a Mac M1 with no VPN or suspicious software—it’s a fresh, clean OS installation. My macOS version is 15.2, and I’m using a mobile hotspot for my connection. I’m located in the…
Is there a way to force Native Access to install a product from scratch which previously failed?
I purchased Cinematic Studio Solo Strings and tried to install from Native Access on a new Samsung SSD which was not properly formatted. I since fixed the issue and was able to install Cinematic Studio Strings fine. Somehow Native Access thinks CSSS was partially installed (maybe?) but will not allow either the reinstall…
How to troubleshoot installation failed?
Is Native Access still not supporting NAS drive? I'm running Native Access version 3.17.0 on MacOS Sequoia 15.3.1 (24D70). I already followed this instructions: https://support.native-instruments.com/hc/en-us/articles/360016913977-Native-Access-Error-Message-Installation-Failed-Mac
Native Access Application
Native Access needs alot of work and quite frankly it also needs a full uninstaller and also if you have had a subscription and now do not have one it does not show before installation that it will be a trial or demo version the only time it does show it when it is already installed and you have to install it to see if it…

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Some instruments get installed and others don't in Native Access
Hi there :) I wanted to install Komplete Kontrol 11 on my new Mac. I downloaded the newest version of Native Access and granted all the permissions it needs (Full Disk Access and Files & Folders). Some instruments were installed properly (e.g. The Grandeur) while others failed (e.g. The Giant). I have enough memory on my…
Key not returning on Komplete Kontrol S88 MK2
Hello, I have a Komplete Kontrol S88 MK2 keyboard that I purchased in 2021. One of the keys does not return to its original position after being pressed. It still produces sound, but the key remains stuck down. I live in South Korea and unfortunately I am unable to carry the keyboard to a repair shop or send it via…
Kontakt 7 only vst3, no AUi
i have some old sessions im opening after resetting my laptop. I decided to use the AUi version of kontakt 7 in my sessions instead of vst3, so i went to redownload the plugin to use again, but its only downloading the VST3 version, and not the AU version. Help!
Enabling flux mode in loops
Hi! I have been really enjoying using Traktor Pro for the past two years (version 3 and then later 4). I use it with either mouse/keyboard, or a Numark Mixtrack Pro 3 and a midi mapping file found off the internet and edited to fit my needs. However there is something that has always bugged me about loops and flux mode.…
Kontakt Factory Libraries are missing?
Hi! I tried downloading Kontakt Factory Library onto my external hard drive, but I can't seem to access it in Kontakt even though native access shows it as being downloaded. Would be great if someone a bit smarter than me when it comes to tech knows what the issue is! I've attached a couple of screenshots to show what I…
How to use modulation and expression in Kontakt Player
Hi everyone, I have a general question about how to automate the modulation and expression parameters using VSTs from Native Instruments. I have the free kontakt player (that I use through Logic Pro) that can load my instruments but am struggling to automate the modulation and expression of my instruments like I can do for…
Kontakt 5 creating huge amount of 'system files'
I've been converting a load of old .gig instruments to .nki in K5 and saving to an external drive. I've noticed my Mac now has 600GB of 'system files' that is growing the more I convert. I haven't been able to figure out where these files are located and how to get rid of them to recover storage. Any thoughts would be…
KK S49 MK2 a few keys not playing Logic
KK S49 MK2 a few keys not playing ( C1, C2, D2, D#2 ) in Logic DAW, but in Logic DAW in the Piano Row the keys mentioned do play Please Help, thank you
can't execute bpm detection due to missing transients please analyze first
i cannot for the life of me get traktor pro 4 to analzye my hard drive full of music. i keep getting the error above when i try to analyze the tracks like it suggests. i have tried everything. i re added the folder in settings. it seems to actually analyze something if i drag it into the track collection but it will not…
Kontrol S3 cross fader bleed and malfunction
Recentky purchased S3 secondhand. Sound bleed from left channel when cross fader is fully in right position. When cross fader is moved to left position in software (Virtual DJ) it immediately jumps back to the centre. First time with NI hardwsre so trying to figure out where the problem is. Does the cross fader need…