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How does one activate Ozone 12 Equalizer?
So I installed the freebie Ozone 12 Equalizer via Native Access. No problems there. But when I try to use it, I can only run it in trial mode. The two activation options it gives me are: 1 - 'Activate in Product Portal', which is impossible since it doesn't even appear anywhere in product portal (only the various versions…
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Komplete Kontrol stuck in Demo mode
Hi everyone, I recently bought a second-hand S61 Mk2 and I didn’t get a license transfer ID from the previous owner. Without knowing I might've just screwed myself but I don't know enough to know how… First - I tried downloading Komplete Kontrol off of NI website. it appeared in NA but only in demo mode. So I tried to get…
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Cannot log into Native Access. Tried links and Everything.
I've had support tickets open for over a month. Agent never materializes on Chat Bot and Support usually takes a week between emails. I sent a zip file by using a tool and they sent me an email saying the item is deem solved but nothing about what I need to do to be able to use Native Access. I'm just trying to be a…
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Izotope are not showing in Native Access
Good morning, I have an issue with Izotope products not showing up in Native Access, except for Trash. I have a Komplete Ultimate account, and I had to reinstall everything. Ozone 11 is installed, but it doesn't appear in Native Access, nor do the standard or the EQ versions. I’ve tried chatting with customer support…
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Any hope for linux?
I understand that publishers are still hesitant to commit resources to actually supporting audio tools on Linux. But it would be a tremendous service to the community if you could even provide indication of which tools/instruments have been tried under Linux, whether there are any suggested tips to make them work better,…
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Failed Install of Products in Native Access
I just purchased an S88 MK3 and the Komplete 15 Ultimate bundle. Native Access fails to install certain Products, with the error citing disk access. I have confirmed that the Daemon, all agents, and apps have full disk access. The suggested workaround to install on the internal SSD and then move to the external caused an…
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Auth Number
I downloaded iZotope Ozone 12 EQ via Native Access. It asks for authorization, but I never got a serial number. Help pls 😭 I believe it's free so I don't think it has to do anything with not paying for it. I have Komplete Start so…
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Installation Issues with Komplete Collectors
Hey There. I'm having big issues intalling my Komplete collection. Some of the content is installing just fine, but- Some of them are getting the full disk access error message. I have definitely allowed full disk access to the daemon and native access. 2. Also its saying, for example, i need 76GB of space on the drive…
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Cannot login with Native Access - web login ok
Any ideas? Tried contacting support. Tried uninstalling and reinstalling as suggested. Tried changing password. Even tried deleting NI stuff from local and roaming appdata. Are the older Native Access downloads still available somewhere?
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Kontrol S88 MK3 – Missing Entitlements (Hardware Registered, Software Not)
Tried to start a support ticket but it didnt go through, so trying here Subject: Kontrol S88 MK3 – Missing Entitlements (Hardware Registered, Software Not) Hi NI tech lead Support, I’ve registered my Kontrol S88 MK3, and the hardware shows as registered in my account. However, three essential components still show as Not…
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Full Kontakt 7.10.9 - Session Guitarist VSTi Get old version error - tried everything to fix
I can't fit this in the support chat box, so here it is: I am experiencing persistent “too old” errors in Kontakt 7 for the following Session Guitarist libraries, even after reinstalling them: Picked Acoustic Strummed Electric Sunburst Deluxe Details: Kontakt 7 full version: 7.10.x full - Reinstalled more than once to make…
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Does a Komplete update result in a loss of older products (e.g. Vintage Organs)?
I updated to Komplete 15 from an earlier version this year. Now I don't have access to Vintage Organs. Normal?
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I have Ozone 11 standard thru Komplete Ultimate. How do I upgrade to Ozone 12? At what price?
When I bought Komplete Ultimate 15 earlier this year, I got Ozone 11 standard as part of the package. Now I see there's a release of Ozone 12. But I don't see how I upgrade through NI, or for what price. If I log into Izotope, it doesn't acknowledge that I even own Ozone 11 standard. Izotope wants the serial number, but…
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iZotope support cases go nowhere after using chat AI to open a case
I have licensing help and error support issues with "Repair" or "DEMO" showing in Native Access for (some) iZotope titles I have purchased but none cannot be repaired nor can have DEMO changed. I have no iZotope Portal issues mode for purchased items. In that portal they show as Authorized to computer or Authorized iLok,…
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Native Access "installation failed" on all updates after upgrade to Mac Sequoia
After update from Sonoma to Sequoia on M1 Mac, Native Access fails to update any available updates with this message: "Installation Failed: You may need to grant full disk access to Native Access and the Daemon. Follow these steps and try again". I verified that they were all granted full disk access and still failing, so…
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Traktor 4.2 freeze and not safe!
Hello, I have been waiting for more than a month for a fix to the Traktor Pro 4.2 bug where the software freezes when relocating missing tracks on macOS. Unfortunately, there has been no update yet, and there is no option in Native Access to install an older version (such as 4.1.1). This is a serious issue for me since I…
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Native Access "Download failed"?
Hi All, Since installing the new improved Native Access I am having ongoing issues with a "Download Failed" message, most recently with the latest KK update. But Block Primes has been like this since the Native Access major update. Why would KK update not download (tried for several days now)? (Windows 11 user)
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add product and not install, lost the .nicnt fo 2 instruments.
Hi, i recently resinstalled all my programs on my laptop but when i tried to resintalled my instruments with native access 2, 2 of them ( shreddage 3 jupiter and shreddage drums) stayed to add product and not install them on native access. i searched the .nicnt but they have disapeared and cannot be found. how can i…
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NTK Daemon ''Error Service' NTK Daemon Service' failed to start
I cannot install NTK Daemon which is needed to download Native Access. The same message appears every time: ''Error Service' NTK DaemonService' failed to start. Verify that you have sufficient privileges to start service. '' I've tried many things but nothing works. Please help. Thanks, Kornel
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I use Noire in Kontakt 7 everyday - today Noire Pure stopped loading, but Felt still does
Kontakt 7.10.9 Kontakt 8.5.1 Noire 1.1.0 MacOS 15.2 I use Noire in K7 everyday and today Noire Pure stopped loading (see picture). It still loads in Kontakt 8 Player, but I'd rather use K7 as it's the full version and I have a lot of other non-player instruments. Noire, like all my VIs is installed on an external SSD. I…
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MY PRODUCTS, SERIALS, AND DOWNLOADS page on the NI website does not show my serial numbers anymore
I tried to access my products on the MY PRODUCTS, SERIALS, AND DOWNLOADS page in my NI Account in order to register new products. But only the product names are listed. I tried various browsers on various computers, it is all the same wherever i look Do you have any idea, what is causing this? I have a number of products…
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Fixed my issue with new update and Logic Pro
Mac Sequoia MacBook Pro M3 Komplete Kontrol S88 Mk3 Logic Pro 11.2 Panorama Nektar CS12 Apologies if this is covered elsewhere but I couldn’t see it. It may of course be unique to my installation. After installing new updates (2.05) I had an issue whereby use of the transport controls and Mixer would crash Logic resulting…
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I want to move Chamber Strings to SSD.
I want to move Chamber Strings to my SSD. Do I need to configure the settings on the Spitfire Audio settings page to move it to the SSD? Or is it sufficient to simply migrate it from Native Access?
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Why does Native instruments not support legacy products?
I had frozen my audio work station because it was all working so well. It hardly ever crashed or gave me any problems, so why keep updating? But eventually, I did have a problem due to some other reasons. I do have all my installers on a back drive. However after installing Kontakt 5 and Hammond Organ B2 again, they will…
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not istalled native Access with Sonoma 14.4.1
I purchased the complete Ultimate 15 bundle plus the mk3 s61 keyboardI have a MacBook Pro running Sonoma OS 14.4.1 I have Native Access 1.4 I can't install Native Access 3.2. The only version I was able to install is native Access 1.4 I tried every way By granting permissions to my computer under security and privacy…
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East West Libraries not available in Kontakt 8; Native Access; Komplete Kontrol?
For some reason my East West Libraries are not accessible in Kontakt 8. For some reason my EW libraries showed up as needing repair in Native Access. I repaired them all in NA. I have run East West's nks installer again, rebuilt the Kontakt database. This is a new problem - not sure why this is happening. For that matter,…
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Official update status - Native Access (current version: 3.20.1)
This thread provides information about upcoming patches for Native Access. It will be updated whenever new information becomes available. --------- The currently available software version is 3.20.1. You can download the latest version here: 3.20.1 - 2025-08-27 FIXED Discover tab does not appear under some conditions 3.20…
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PLEAS HELP! Strummed acoustic 2 update suddenlyhas standard bpm after update that I can't change
HELP!! I've been using Strummed Acoustics 2 for about a year and a half, and I love it! But now I've updated, and suddenly each category has a specific BPM... so it's not playing back the BPM of my project, but the BPM listed next to the name of the selected preset. How do I get this back? Or how do I fix this? It was so…
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How to remove a library that never really existed from the Kontakt libraries list?
Odd thing happening here. I have a non-existent library simply called 'Instruments' showing in the list of libraries in Kontakt 7 and Kontakt 8 Player. I know I can hide it from showing in the library, but I'd like something that doesn't exist to not appear anywhere. Previously this also showed up in Native Access, where I…
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The NI Expansion category in Native Access is messy - clean it up now, please
The NI Expansions listing in Native Access as a category is becoming dense and needs to be subcategorised properly in Native Access, currently Massive X Expansions are mixed up with Maschine expansions, Leap expansions (and even factory libraries). Not a great UX. With the portfolio growing NI clearly needs to clear up and…
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FEATURE REQUEST: NI hardware product firmware checking / updates service
OK, As we're using Native Access to manage our products, register our hardware, etc, one feature is missing and I do think that this would play a huge role in managing our hardware investments better. What if there was a way to check firmware versions for connected NI devices which were registered through Native Access and…
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I can't update or install anything from Native Access
I was trying to update Knotakt 8 Player and installing Guitar Rig 7 and it apperas an error called "Download Failed". I did everyting the support chat said and it didn't work. It seems a lot of people had this error in the past but none of their solutions worked. I am windows user. Here is a screenshot of the error. Could…
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Native Access 2.0 not showing any Legacy Products
I've been trying to install the classic piano collection specifically for the New York Concert Grand and have been following all the steps on legacy installation page but for some reason I can't get them to show up. I have toggled the option to show discontinued products but after restarting and even reinstalling, the…
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Regarding the installation of chamber strings
I installed chamber strings from Spitfire Audio and entered the serial code in Native Access. Normally, “Install” or ‘Locate’ should be displayed for that product, but “Add product” is displayed instead. Why is that? Also, when I click “Add product,” a folder selection screen appears, but if I want to move it to an…
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Order still in review and nobody from support is answering
My order for maschine 3 is still under review. It is "fantastic" that I paid for a product and did not receive it yet. First time ever that this happened to me. I sent 2 emails, talked with the support bot multiple times to try and fix it and NO ONE will answer my request for a thing that i paid. Can anyone help me with…
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Maschine 3 Startup
My Maschine 3 was operating just fine last night, this it would not open. I have done uninstalled and reinstalled, I've checked all my plugin pathways and content paths twice. Has anyone seen or heard of this? when maschine 3 starts to load theres a little dialogue in the maschine startup window that says "waiting for…
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Hard drive space optimizing and standalone apps
I want to ONLY have kontakt and all the plugins and stuff be ONLY in my DAW of choice, logic as AU. I've already cleared vst and other formats. Lastly, I deleted all the standalone apps because they take up a lot of space and I don't need them. But now when I goto native access it shows many things as needing repair and it…
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Removing expired products
Classical Collection and Complete Classical Collection KP2 are no longer available, products modified or expired. I have tried countless times to link to the the libraries but doesn't work. I switched of Legacy Products and they still won't disappear. I would like the ability to delete these products from Native Access…
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Installing error with Symphony Essential
Hello, I'm using an external hard drive to store my Software Instruments without any issues until now. I'm trying to install new instruments, but after downloading the item, there is an error message saying that "the path is invalid." I've been experiencing this problem just with certain instruments, in particular with the…
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Reinstallation of Kontakt 8
My copy of Kontakt 8 was installed wrong by Native Access and I need a full download of the program my files are everywhere on my system
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How do I solve "there's an issue with the installer service"
I've tried everything I can, but this problem still exsists
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My Constant Problems With My New MK3 Since Buying It Last Week
First I would say that I never had one problem with my S88 MK2 during the 8 years I owned it. I every time I loaded it up, it worked. I am the superest of superfans of KK. I have written many dozens of posts on VI:Control and elsewhere on how much I love it, tips, etc. But when a physical issue happened with my MK2 (the…
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How do I fix this installation failed error message?
Hey, so I don't know what I am doing wrong here. I followed the directions suggested in this installation failed error message. I have restarted my computer as well. I tried to contact support but the link takes me to a broken page as well. Soooo please somebody help!
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Wheres my Product?
Hey, i got a little Problem here. I ordered Symphobia 1 and Symphobia 4: Pandora Core at the beginning of the week. I got the Orderconfirmation for both, but only the invoice, serial, dwonload and so on for Symphobia 1. I know that Symphobia 4: Pandora Core was on Discount and it said preorder but seeing the Webiste and…
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Stuck on "Installing Maschine 3"
Hello, I am unable to install the update for Maschine 3.3, and I got stuck on the "Installing Maschine 3" screen in Native Access. I've tried everything, but nothing seems to work. I would appreciate any help, thanks in advance!
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Komplete Kontrol is stuck in a scan loop and locks up
My Komplete Kontrol is stuck in a loop at start up and throws this error: it does not describe what file or where the problem resides, so i do not know what is broken or where to go to repair or replace missing file or folder.
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Maschine 2 Essentials and Maschine software not showing up in Native Access.
I bought an used Maschine mikro mk3, the seller have already transferred the serial numbers and all the other stuff to me, I also registered all the serial number I got. But after downloaded the newest version of Native Access, I didn't found Maschine 2 Essentials and Maschine software in my Native Access. I already tried…
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Native Access 3.18.1 throws false „Installation failed - full disk access” errors
Native Access 3.18.1 (1ab69c9 / 1.24.1.0) macOS Sequoia 15.5 (24F74) MacBook Pro M1Max Satechi 4-Port USB-C 3.2 Gen 2 Hub OWC Mercury Elite Pro Dual Mini RAID 0 SSD enclosure
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Komplete Kontrol Plugins not loading
Whenever i try to go to a certain library or plugin it just wont load, any help please?
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I can’t install Hardware Connection Service. I click on “Install,” it installs, but nothing happens!
Hi, Since the update, it is impossible for me to use my Kontrol S88 MK3 MIDI keyboard. I can’t install Hardware Connection Service. I click on “Install,” it installs, but nothing happens, and I notice it’s still available for download, as if it never actually installed in the end. I can’t use my keyboard anymore.…
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Native Access not launching
I just installed Native Access for the first time, latest version 3.20 from NI website. When I run the software as admin, nothing happens, nothing launches, there are no icons in the taskbar nor system tray. In task manager I see the process running gobbling up 30% of my CPU. Installed NTK Daemon to see what that would do,…