“Service Center can not be found" Can you help me install Guitar Rig 5?

cheftuck

My last computer crashed and I have recently been transferring plugins over to my new M1 MacBook. Guitar Rig 5 is the only one giving me issues. Every time I try to run it as a plug-in or as a stand-alone application, I get the error “Service Center can not be found. Please run the product installer again to install Service Center.” (I wasn't even asked to enter a serial number, all I did was click "Activate".

I’m assuming it has something to do with the Service Center no longer being a thing? But I've reinstalled Native Access, I’ve reinstalled Guitar Rig 5, and

I’ve doubled checked my registrations and permissions, any thoughts here? I use this plugin pretty often and would love some help.

Thanks,

Monochrome

In case you're using the latest version of Native Access 2 (i.e. 3.4.0), please see this page:

https://support.native-instruments.com/hc/en-us/articles/10492337780253-GUITAR-RIG-5-KONTAKT-5-and-SUPER-8-R2-Open-as-Demo-Versions-on-Apple-Silicon-M-Systems

Downgrading to 3.2.3 should solve this issue.

If it doesn't, reach out to support by filing a ticket: http://bit.ly/NIsupport_install

Monochrome

In case you're using the latest version of Native Access 2 (i.e. 3.4.0), please see this page:

https://support.native-instruments.com/hc/en-us/articles/10492337780253-GUITAR-RIG-5-KONTAKT-5-and-SUPER-8-R2-Open-as-Demo-Versions-on-Apple-Silicon-M-Systems

Downgrading to 3.2.3 should solve this issue.

If it doesn't, reach out to support by filing a ticket: http://bit.ly/NIsupport_install

cheftuck

Absolute legend, this worked. Thanks!

Stravanza

Sorry but this solution is so unsatisfying. Where is a proper software development and upgrade…

WolfTowersAU

I agree, that this is not a stratifying solution. I would hope that Native Instruments can do better.

DailySpring

It's not a satisfying solution.😓

You hope more when you buy a product…