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Garageband crashes when using tracks with Komplete Kontrol instruments
Hello everyone, I have a problem with Garageband (latest version). When I'm using some tracks of komplete kontrol (session bassist - Prime Bass, noire, session guitarist - Electric mint, session guitarist - Strummed acoustic, session string 2 and studio Drummer), my computer is lagging, and I have an error message of…
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Kontakt 7 & 8 (latest) causes Mac kernel panic and reboots M3 Studio Ultra
Kontakt 7 & 8 will not work on my Mac m3 studio ultra (Sequoia 15.6). When I launch Kontakt 7 or 8 within my DAW the Mac completely shuts down and resets. The stand alone I just get an error stating "Kontakt 8 quit unexpectedly" immediately after launching the app. I never see the kontakt window. The plugins crash my…
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Import Content Option in Kontakt 8 Gives "Incompatible Files" Error on Almost All Libraries
Almost every library I own that worked perfectly as a tile in the library browser in Kontakt 7 can not be imported into Kontakt 8 without giving me a "Incompatble Files" error on hundreds of files ending in .ncw This is happening to multiple libraries from Zero G, Sonuscore, etc… Batch resave doesn't resolve this either.
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Error for redeeming vaucher
I have a Midi Korg and brought me a vaucher to claim some of the Komplete 15 Select, but I have been to exchange the vaucher to get the following error: The voucher code 'XXXXXXXX' is not valid. Please check the voucher details, review the terms and conditions of the voucher or contact support for assistance. Is there any…
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Keep getting interrupted by error messages... [Pro Tools]
At first I tried to ignore them but it's pretty damn impossible when you keep getting them mid-playback or mid-recording. Sometimes I even get multiple errors in a row when pressing play. For example: Pressing "Space" → Error: "Pro Tools ran out of CPU power. Try de-activating or removing Native plugins. (AAE -9173)" →…
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“Service Center can not be found" Can you help me install Guitar Rig 5?
My last computer crashed and I have recently been transferring plugins over to my new M1 MacBook. Guitar Rig 5 is the only one giving me issues. Every time I try to run it as a plug-in or as a stand-alone application, I get the error “Service Center can not be found. Please run the product installer again to install…
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Can someone please tell me why i can't access my Izotope account after reseting password?
Hello, i recently changed my password to my izotope account but it tells me i cannot access my products and then states i have no Native ID as well which is strange as i do and used it to get into this account. Until it lets me in my Izotope account i can't make it so i use this native instruments ID to log in.
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Need help crash log 3.11.1 - traktor pro 3 - windows 11
Besoin d'aide Je joue ce soir et traktor pro 3 sous windows 11 me fait un crash log 3.11.1… En cherchant sur internet j'ai trouvé un retour concernant ce crash log et c'est une histoire de reconfigurer les chemins d'accès à la bibliothèque. Si le soucis c'est bien ça. Je ne sais reconfigurer ce chamin d'accès uniquement…
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Update Komplete 15 available but not showing up in Native Access
Hi, I got the message this morning that my pre-ordered Komplete 15 Standard is now available through Native Access. My account (from the webbrowser) indeed indicates that I can download Kontakt 15 but when i open Native Access I only see a (partial) list of Komplete 14 instruments that I downloaded earlier. No mention of…
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Why are most of my VSTs failing to load?
I recently upgraded to Maschine 3 from Maschine 2. All of my VSTs were working fine on Maschine 2, and continued to once I bought Maschine 3. They did not work on Maschine 3, however. I tried deleting Maschine 2 to see if they would start loading on Maschine 3, but they still won't load. Most of them pop up in the search…
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[HELP] When did the Komplete Select + Akai Pro Bundle offer end?
my voucher code for the komplete select bundle wasnt working, and i used the chatbot online to see what was wrong with it, but it told me the promotion had ended and to see the terms and conditions at the bottom of the email, to which there were none? ive looked everywhere and cant seem to see where theyve said that this…
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My products stuck on "installing"
I posted this as a discussion but I want to post it as a question. I am attempting to install my maschine products on my new computer + hard drive(the downloads are being installed on the external hard drive) yet they are failing to install. However instead of getting an error message my Maschine 2 download is stuck on the…
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My products are stuck on "install"
I am attempting to install my maschine products on my new computer + hard drive(the downloads are being installed on the external hard drive) yet they are failing to install. However instead of getting an error message my Maschine 2 download is stuck on the "installing" screen and has been for many hours now. While some of…
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No order confirmation or product download. Login keeps saying wrong email.
I ordered Ozone11 Advanced. NI charged my credit card but I never received a confirmation of the order or the actual download. I opened a ticket with NI and got one response so far. Also the login is really messed up. It keeps saying the wrong email or password and I've reset it several times. Super frustrating. I am…
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bought new iMac 24" m4 chip, nothing is connecting, everything is crashing
did a old iMac to new iMac transfer applications only now programs are crashing on start up and won't open e.g… cubase, logic. Maschine mk3 won't connect, receives power but doesn't turn on for the program my iloks and installers are up to date, everything is haywire, help currently I just want to get Maschine connected,…
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Mikro MK3 won't install in my new computer.
I looked around and did not find my exact issue or anything that worked for me. I apologize if I have placed this in the wrong area. I tried the auto-chat and could not get an email to Native Instruments support. The AI asked me some tech questions and may have sent that in. I don't know, it never acknowledged that it did.…
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Native Access wont download nor update any plugin
For a while now, native access does not update nor download any plugins and simply shows the error "Download Failed". My Guitar Rig 7 Player is "installed" but doesn't appear in my FL Studio 24 and Native Access doesn't let me repair it. I'm using Windows 10, FL Studio 24 and the latest version of Native Access. What can i…
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When attempting to open Komplete Kontrol 3.4.0 I get "waiting for a product scan" error
I have repaired, uninstalled, rebooted, reinstalled, used the NI Uninstall RegTool_64bit.. nothing works. (I'm a former sw engineer of 20 years) General tips I find online is "once open, go to prefs.." or "restart the data base" (??) type answers. I can't do anything, as it just says "waiting for a product scan" and…
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NBPL installation problem
It is a pity that the problem still exists 2 and a half years after this "closed" discussion: https://community.native-instruments.com/discussion/5823/native-access-stuck-on-installing-previews Installing via NA the Previews installation never ends. Confirming the location via NA (an action that can be done via the NA…
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I get an error message after entering serial number for new mk3 in native access
I purchased a bundle package with the Kontrol s88 mk3 bundled with the software upgrade to komplete ultimate. When I log in to native access and then go to put in my hardware serial number for my mk3 I get this error message: 'An error occured while processing your serial. Please refer to this guide for more information."…
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Komplete Kontrol 3.3.3 Crashing Ableton Live 12.1.1 Projects on Launch
Recently ran into an issue where having an instance of Komplete Kontrol 3.3.3 on any Ableton Live 12.1.1 track causes the project to crash at load (screenshot at end of post). I've seen some other older posts about KK crashing, but they're either (a) closed (example) or (b) aren't the same behavior I'm seeing. I can load…
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Unable to login
I am having problems. My computer (iMac 14.4.1 - 3.6 GHz 10-Core Intel Core i9) crashed and when I restarted it I am getting the message. Unable to login. I removed Native Access and NTK, restarted the computer then reinstalled Native Access. I restarted the computer and I get the same message… Anybody have a solution?
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MASCHINE 2 Plugin in Studio One - 'could not be loaded' error for Instruments
Hello. In the MASCHINE 2 app, I am able to load instruments, but in the MASCHINE 2 plugin within Studio One, I get the message '** could not be loaded.' Groups, Sounds, Loops, and One-shots load without any issues. However, I cannot load FX that seem to be associated with the instruments. If anyone knows the cause and a…
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Guitar Rig 7 Player not installable?
I've installed Native Access, and tried to install Guitar Rig 7 Player. However, the install kept failing until I uninstalled/reinstalled Native Access. Now when I try to install GR7 it says install successful, but it doesn't show up in my installed products and only gives me the option to install again. Anyone know how to…
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Driver problem with Traktor S2 MK1 and Windows 11?
Hi all! I am having a problem with a Traktor S2 (MK1) controller connected to a Windows 11 PC. The device is correctly detected via USB, drivers and firmware are up to date, but the controller is not detected by the Traktor software. I discovered that when accessing the device manager there is an error message "problem…
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Previews installation showing invalid location error
This is the error This is the path on my PC. I do have the path, then why the NativeAccess is showing the error. This is the Native Access version I have.
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MK2 S49 keyboard keys don't are out of wack
I bought (for very cheap) this keyboard off someone who had given up saying it didn't turn on. It now does turn on. But my firmware doesn't update. It connects really nicely with Komplete Kontrol software and screens work. The sliders work too.. not really sure if all the lights on the top work. But currently the biggest…
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When starting "Studio One" I have this message : "Failed to open Komplete Kontrol A25 Midi".
Hello everyone ! I use Windows 10 Family - version 22H2 - 64 bits I use the keyboard-controller "Komplete Kontrol A25" (Hardware). According to the application "Native Access" the firmware is the most recent version. In Windows Device Manager it says that : Driver of Komplete Kontrol A25 Midi is : Microsoft version…
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Super 8 won't activate
Having an issue with Super 8 since moving my system to a new Mac. It's coming up as Product not activated, despite clearly being in my Native Access folder. I've tried repairing and nothing will work. I'm trying to open up relatively recent old projects but a lot of them won't work.
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Error After Reinstalling Traktor Pro 3 & 4
I recently did a fresh reinstall of my entire desktop system, add ssd drives for increased space/speed, partitioned the system to support music production work, reinstalled Windows 11 Pro, and clean/retagged/optimized audio library. I reinstall Native Access as the first audio intensive software, to install Traktor to…
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How do I contact NI for a new welcome voucher?
I recently bought a brand new Maschine Mk3. Today I found the email with my welcome voucher of Komplete Select and also a $25 voucher. I tried to enter them both into checkout and it says it is not valid. I can't find a way to contact support so I'm posting here.
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Remix Deck corrupt file warning
I was testing a set out for the last week, and I have made some custom loops in Ableton that I exported as wav files and used to create a remix deck. I saved the deck with no issues and was using it all week in my home just fine. Saturday I get to the gig and about 2 hours in, I noticed a red flashing warning that there…
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Instruments i.e. will not load into new installation of Machine 3
Hi all, I need help. I have installed the new Mashine 3 Bundle update for my Mk3 which included Ozone 11 and stem separation. When I now try to load any of my Kontact instruments i.e. The Gentlemen, Session Strings, Vintage organs, etc, It now says unable to load, and only plays the Preview. But it is still able to load…
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Does anybody else encounter an error message when trying to add the "DUETS" play series to cart?
I am trying to purchase it but continue to get an error that prevents me from doing so. What should I do?
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Cannot open the Ableton Live12. Until recently everything worked.
Cannot open the Ableton Live12. Until recently everything worked. Native Access is updated.
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Komplete Kontrol vst causes Cubase to constantly crash with an nt.dll error
Hi everyone, I noticed that Komplete Kontrol vst3 cause Cubase to constantly crash with an nt.dll error as seen in the attached image below. I have tried every solution that users on other forums and Reddit suggested like running file checker, DISM command, a clean install of Cubase and Komplete control, java update and…
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Traktor Pro 4 Stability Issue ?
My name is Alexey, and I’ve been a longtime user of NI products. Recently, I started experiencing an issue with Traktor Pro software. I recently upgraded from Traktor Pro 2 to Traktor Pro 4, but now the software shuts down unexpectedly. I’m also using a Traktor Kontrol S2 (2011 model). I replaced USB-B to USB-C cable, but…
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cannot download complete start
hello everybody I've recently had this issue where every time I try to download the NEW komplete start bundle I cannot get the new sound/plugins included to show in native access (which is the jazz drum kit and the free sampler) now I have gotten the previous komplete start bundle before and had no issues but I've only…
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Says voucher code is invalid when applied in cart
Hi, hoping someone can demystify this I have a $99 voucher code (not given here as I assume it's unique). I received this as part of my Kontakt Full version purchase. I have tried to purchase both Maschine 3 Full Version ($99) and RSI 1 ($99) separately and have attempted to apply the voucher to both (in separate…
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Unexpected error while installing Expansions on Maschine Plus
Hey everybody, Every time I want to install new Expansions on my Machine Plus , it shows me the message "unexpected error" and the installation fails. I already made a factory reset and deleted the .npik and .aria2 files on the SD Card. I have no idea how to fix that problem, please help me..
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I am having Download Failed issues
Hey folks, I am grateful for any guidance provided on this issue. I am on a Mac Studio M1/OS Sonoma. I have several updates waiting for me in Native Access, but keep getting the Download Failed message. I did follow the disk permissions instructions posted on the N! site. Still no success. Hopeful for any tips! I'm sure…
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My Reaktor Won't Load Any Instruments - Displays Error
I had to clean install my computer and now Reaktor won't load anything, instead prompting this error message. I already have downloaded Native Access and downloaded all VSTs that I need and everything is up to date. I'm running Windows 11 and Ableton Live 11. Any help is very much appreciated as Razor is one of my favorite…
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"An error occurred while processing your serial"
Well, you guessed it. Just got a Machine mk3 for Christmas and can't even use it do to my serial number. Already read all the threads of people having the same issue so I hope this post can help me solve it quicker. In my Native Access I keep getting a message saying- "An error occurred while processing your serial"
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MASSIVE
I'm trying Massive and it gives me an error. Intent: Route change File deletion as indicated in the guide Uninstall and install Native Access Try with Previous version of Native Access (It says to Update) https://us.v-cdn.net/6034896/uploads/DTDQ7OVIYEMD/img-20241226-092134.jpg
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Massive
Estoy intentando Massive y me da error. Intente: Cambio de Ruta Eliminación de archivo como indica la guía Desintalar e instalar Native Acces Probar con versión Anterior de Native Acces(Dice que Actualice )
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Traktor Pro 4 lost all my playlists/tracks
Looking for a solution to this, it seems a lot of people have had the same problem. I just had it last night. Traktor Pro 4 went instantly from my favorite to my least favorite software. I started up and opened one of my favorite and most used playlists and it couldn't play file. Tried song after song and tried all my…
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Kontakt 6.8.0 major problem has been terminated
I have installed Kontakt on my new PC but I am encountering the above error… I have also followed the recommended steps several times, but this did not produce any improvement. NI Kontakt Crash Support I briefly contacted Custom Support (as far as possible) and I was told that I should also try the following 2 things but…
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Frequent Crashes with Maschine 3 GUI
Hello, I am experiencing an issue with Maschine 3. The software launches, but crashes when the GUI appears. Without any message . I often have to restart Maschine 3 several times before it stabilizes. Any assistance would be greatly appreciated. Thank you for your support.
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If it's visible on Kontakt 7, it works in Kontakt 7... well, not in my case
In Kontakt 7 I have a lot of presets and multis that pop ups "Content Missing" error, but they work fine in Kontakt 8, so that sentence on the Latest Kontakt 7 update notification: "If it's visible in Kontakt 7, it works in Kontakt 7" is not entirely true:
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New Maschine Mikro MK3 serial will not register
Bought a new Maschine micro MK3 from Sweetwater. Followed the steps and installed Native Access on my new MacBook Pro M4. Tried to activate my serial at least 20 times, and am 100% confident code is correct, but keep getting an error "An error occurred while processing your serial". Created a help ticket but no-one is…