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Is there a contact email I can use to speak to a real person?
I’ve been trying to resolve an issue with my Komplete product being wrongly locked and removed from my account after a complicated refund and repayment process. I’ve been sitting in queues for the live support chat system for over a week; I’ve spoken to a total of two operatives and neither of then stayed long enough for…
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How can I install deleted Reaktor 6 and Monark?
Hello, Five months ago, I uninstalled Reaktor 6 and Monark via Windows settings, and now I'm encountering multiple issues: My Reaktor 6 Player has switched to DEMO mode, even though I originally had the full version. In Native Access 2, both Reaktor Factory Selection R2 (1.01) and Monark (1.3.1) are marked as installed,…
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Unexpected error while installing Expansions on Maschine Plus
Hey everybody, Every time I want to install new Expansions on my Machine Plus , it shows me the message "unexpected error" and the installation fails. I already made a factory reset and deleted the .npik and .aria2 files on the SD Card. I have no idea how to fix that problem, please help me..
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Please Grant Permission to Native Access to Install Dependencies.
I launched NA and got this: Please Grant Permission to Native Access to Install Dependencies. Please Restart Native Access and Try Again Absolutely nothing has changed in my system since I last launched NA. This is for NA2
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Maschine Mikro MK2 “Drivers Unavailable” Problem
Hello, I’m experiencing problems with a couple year old Maschine Mikro MK2, in which Windows keeps telling me that the drivers for the machine are unavailable. I downloaded all the drivers from online and Windows is on the newest, updated version. When I try to manually install drivers on Device Manager it says Windows…
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MASCHINE 2 Plugin in Studio One - 'could not be loaded' error for Instruments
Hello. In the MASCHINE 2 app, I am able to load instruments, but in the MASCHINE 2 plugin within Studio One, I get the message '** could not be loaded.' Groups, Sounds, Loops, and One-shots load without any issues. However, I cannot load FX that seem to be associated with the instruments. If anyone knows the cause and a…
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Cloud Supply keeps asking for missing samples.
Hello all, I updated several Kontakt programs because I had noise on some Cloud Supply instruments in the new Studio One 7. Later I find out that doing this causes incompatibility with Kontakt 6 so I reinstalled the legacy versions. Cloud Supply keeps asking for samples when opening projects however. It was working after…
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Can't install Native Access due to unable to uninstall NTKDaemon
I deleted all NI related folders, uninstalled everything in Control Panel, neither worked.
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Import Content Option in Kontakt 8 Gives "Incompatible Files" Error on Almost All Libraries
Almost every library I own that worked perfectly as a tile in the library browser in Kontakt 7 can not be imported into Kontakt 8 without giving me a "Incompatble Files" error on hundreds of files ending in .ncw This is happening to multiple libraries from Zero G, Sonuscore, etc… Batch resave doesn't resolve this either.
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What to do about Kontakt 7 error in FL Studio?
Hello, I have a problem. Every time I scan for plugins in FL Studio, an error appears, and I don't understand why. I recently purchased it and followed the instructions in the provided video for installation. Did I do something wrong? What could be the cause? I have already tried re-installing Kontakt 7 - same issue. ps:…
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Native Access does not work in Sonoma
I try to download any plugin or effect from Native Access and get a "failed" message. I am using an iMac24" with Somona 14.3.1 (Apple Sillcon) M1
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Kontakt 6.8.0 major problem has been terminated
I have installed Kontakt on my new PC but I am encountering the above error… I have also followed the recommended steps several times, but this did not produce any improvement. NI Kontakt Crash Support I briefly contacted Custom Support (as far as possible) and I was told that I should also try the following 2 things but…
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Native Access Install Failures even after following instructions per below repeatedly
https://support.native-instruments.com/hc/en-us/articles/360016913977-Native-Access-Error-Message-Installation-Failed-Mac Native Access two products Previews Update and Session Guitarist- Strummed Acoustic Update installation failed even with Full Disk Access enabled for Native Access and NTKDaemon and multiple restarts.…
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M3pro Macbook: NI Access from M1/M2-installer - being prompted to reinstall...?
Hello y'all, as stated above, I installed Access 2 - as I am on an arm-laptop, I chose M1/M2 as installation package. All went smoothly -at first, that is: download of installer without problems. installation of excess 2 without problems. a pop-up informed that A2 would be installed as soon as I would shut down A1… Thus, I…
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Help with Kontakt 8 loading issue
When attempting to start up kontakt 8 I get the following: 'The code execution cannot proceed because MFReadWrite.dll was not found. Reinstalling the program may fix this problem.' If I click OK then I get the same message repeated several times with a different file names in place of 'MFReadWrite.dll'. The same also…
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Upgraded to Traktor Pro 3.11- CRASHED during set
Want to report that I upgraded to Tractor Pro 3.11 this week, and unfortunately this latest version crashed during a live set on my MacBook (2021 M1 Max 14inch-MacOS Ventura 13.6.3.) tonight. I was using internal mode playing through the Traktor Audio 6 interface on a Pioneer XDJ-XZ as the XDJ is not natively compatible…
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Serious memory allocation problem (Kontakt 6.7.1 NATIVE M1)
Using the native version of Kontakt for M1 became frustrating. There is a seriously annoying bug where every istance of Kontakt can allocate a MAX of 1GB of RAM, not more. So instruments as Stradivari Violin (especially in the multiMic version), or stacking more than 2 instruments, became unusable (every time that you try…
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RX11 Standard Not Showing in Purchase History with No Support Response
This is my first ever forum post. I have a session this afternoon tracking vocals that will need to be turned around to a client by tomorrow afternoon. We are sadly in a noise prone environment and cannot change locations, hence my RX11 purchase. Been doing this for 10 years and never had this happen before. I purchased…
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How to i fix this issue? I can't use Kontact
i cant readjust my screen settings. how do i fix this ? i also have installed 2 plugins from "pulse" how do i access those ?
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Update Komplete 15 available but not showing up in Native Access
Hi, I got the message this morning that my pre-ordered Komplete 15 Standard is now available through Native Access. My account (from the webbrowser) indeed indicates that I can download Kontakt 15 but when i open Native Access I only see a (partial) list of Komplete 14 instruments that I downloaded earlier. No mention of…