Unable to login

07Walter

I am having problems. My computer (iMac 14.4.1 - 3.6 GHz 10-Core Intel Core i9) crashed and when I restarted it I am getting the message. Unable to login. I removed Native Access and NTK, restarted the computer then reinstalled Native Access. I restarted the computer and I get the same message…

Anybody have a solution?

07Walter

Thank you PoorFellow and Mert,

It took me a few tries, and last. I reset my modem and logged in again and it worked great. So I am back running well. I appreciate your help..!

PoorFellow

https://community.native-instruments.com/discussion/43103/unable-to-login

Are you using latest version of Native Access for your OS ?

Did you double check that ALL NI apps including NTKDaemon must have full disk access ?

Mert_NI

https://community.native-instruments.com/discussion/43103/unable-to-login

Hello 07Walter, sorry for the issue.

As PoorFellow said, normally this issue is happening due to an old version of the Native Access. Even though, you have mentioned that you reinstalled it, I would kindly advise to downlod the latest Native Access 2 version using the direct download link below:

https://www.native-instruments.com/en/specials/native-access-2/?srsltid=AfmBOorMrQbXmDQhsaV4noRpkMgElOXNN8g5ombUYFT0BpDpUNQld6h7

Does the issue persist?

I hope this helps☺️

07Walter

This did not work. I removed Native Access and then downloaded your recommended link and I get the same quick response.

"Unable to log in. Please see our knowledge base for more information"

Thank you Good ol PoorFellow. I hope I can get this fixed soon..!

PoorFellow

https://community.native-instruments.com/discussion/comment/214825#Comment_214825

Thank you Good ol PoorFellow. I hope I can get this fixed soon..!

Thank you , we try our best both Mert_NI and I .

I just spotted this : "Finally figured it out! The permissions on the /Users/Shared folder were wrong." from this discussion over here. You could have a similar issue of some kind due to your OS crash ?

Else then please check that both Native Access and the NTKDaemon (and the helpher?) is running and full disk access , ref. below articles :

Native Access Error: "Please grant permission to NTK Daemon to install dependencies"

Native Access Error Message: "Installation Failed" (Mac)

Native Access Freezes on “Installing Dependencies“ at Startup

If you have a problem getting the NTKDaemon then you can also try this , though not sure it works having used a PC to get it :

NTKDaemon Installer intel Mac.zip

Mert_NI

https://community.native-instruments.com/discussion/comment/214825#Comment_214825

Hello 07Walter, please try the steps in the PoorFellow's post above.

If the issue persists, I created a support ticket for you and asked for the support tool to be able to understand the issue easier and help you to solve that as soon as possible. So, if the issue persists, please send us the support tool result(not here please) as an answer for the email so we can solve that issue as soon as possible.

I hope this helps☺️

07Walter

Thank you PoorFellow and Mert,

It took me a few tries, and last. I reset my modem and logged in again and it worked great. So I am back running well. I appreciate your help..!

Mert_NI

https://community.native-instruments.com/discussion/comment/215123#Comment_215123

Hello 07Walter,

Happy that it is resolved. Have a great day☺️