Unable to Log In on new Mac; can still log in fine on old one

geekraver

I got a new Mac today, and migrated over all my content with Migration Assistant. Everything seems to be working fine except Native Access. I have uninstalled it (including the content in Library) and reinstalled and rebooted multiple times, but each time I get the same thing happening:

• first time it runs I get "Unable to start the NTK Daemon. Please restart Native Access"
• second time I get a login prompt, and then "Unable to log in. Please see our knowledge base for more information"

I've followed all the steps at that knowledge base link multiple times. I am not using a VPN. Both my old and new Macs are on the same network, and the old one has no issues still; I can log out and log in and everything works fine.

I'm at a loss of what to try next. Anyone have any ideas?

maniacintosh81

There are issues with Native Access on Macs if iCloud Private Relay is switched on. As you say new Mac: You got the M1/2/3 version of Native Access?

geekraver

If I look in the logs I see this:

error: Daemon version check failed: DaemonClientError: Timeout {"stack":"TypeError: Timeout","message":"Timeout","

name":"DaemonClientError"} {"metadata":{"

applicationVersion":"3.13.0","

buildType":"production","

commit":"

050bb23a47cde64ee2d95b75db88f9

6f131ad122","label":"daemon startup","sys":"OS TYPE: Darwin - SYSTEM ARCH: arm64 - RELEASE NUM: 23.6.0"},"timestamp":"2024-08-

25T05:41:45.116Z"}

error: Could not get user info: DaemonClientError: Timeout {"metadata":{"

applicationVersion":"3.13.0","

buildType":"production","

commit":"

050bb23a47cde64ee2d95b75db88f9

6f131ad122","label":"auth","

sys":"OS TYPE: Darwin - SYSTEM ARCH: arm64 - RELEASE NUM: 23.6.0"},"timestamp":"2024-08-

25T05:42:06.744Z"}

error: Timeout {"metadata":{"

applicationVersion":"3.13.0","

buildType":"production","

commit":"

050bb23a47cde64ee2d95b75db88f9

6f131ad122","label":"auth","

sys":"OS TYPE: Darwin - SYSTEM ARCH: arm64 - RELEASE NUM: 23.6.0"},"timestamp":"2024-08-

25T05:42:58.107Z"}

There's no reason for a timeout as my network is working fine. There are probably clues in those errors but not sure what to do about them.

geekraver

Yes, M1 version. iCloud Private Relay was a good thing to check but its off, so not the explanation.

geekraver

Both machines have NTKDaemon in the startup applications. Its not running on the failing machine though. I tried the steps below followed by a reboot but that didn't help:

cd /Library/LaunchDaemons
sudo rm com.native-instruments.NativeAccess.Helper2.plist
cd /Library/PrivilegedHelperTools
sudo rm com.native-instruments.NativeAccess.Helper2
cd ~/Library/Preferences
rm com.native-instruments.NTKDaemon.plist

Reinstall NTKDaemon:

• Open the Applications folder, right-click on Native Access, and select Show Package Contents.
• Navigate to Contents > Resources > daemon > mac.
• Right-click on the NTKDaemon Installer Mac and select Open.

geekraver

Finally figured it out! The permissions on the /Users/Shared folder were wrong.

maniacintosh81

Great you got sorted that out. Would never thought of that…