When attempting to open Komplete Kontrol 3.4.0 I get "waiting for a product scan" error

hsennet
hsennet Member Posts: 2 Newcomer
in Native Access

I have repaired, uninstalled, rebooted, reinstalled, used the NI Uninstall RegTool_64bit.. nothing works. (I'm a former sw engineer of 20 years)

General tips I find online is "once open, go to prefs.." or "restart the data base" (??) type answers. I can't do anything, as it just says "waiting for a product scan" and nothing happens… it never opens…

pulling my hair out…

Windows 11 Pro / 64bit / 12th Gen Intel /

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Answers

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,427 mod
    edited March 22

    This seems to be a bug with 3.4.0 on some Windows systems, afaik the fix is in 3.4.1 coming soon, but you could also downgrade to the previous version if you need it fixed more quickly

    See this thread for discussion and I think there is a link in there to the previous version posted by @Jeremy_NI

    https://community.native-instruments.com/discussion/comment/215449#Comment_215449

    NOTE - do not downgrade though if you have just updated to the latest firmware (1.9.4) as it may not work if you do

  • hsennet
    hsennet Member Posts: 2 Newcomer

    Thank you for the quick reply!

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