Kontakt 6.8.0 major problem has been terminated

JNoice
JNoice Member Posts: 4 Newcomer
in Kontakt

I have installed Kontakt on my new PC but I am encountering the above error…
I have also followed the recommended steps several times, but this did not produce any improvement.

NI Kontakt Crash Support

I briefly contacted Custom Support (as far as possible) and I was told that I should also try the following 2 things but unfortunately these were also not successful...

Fixing Windows Update
Fixing WIndows Update 2
File Checker

I'm at my wits end right now, I hope someone can help me with this...

My PC Specs:
Intel i7-13700K
64GB DDR4
NVIDIA 3070 TI
Windows 11

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  • JNoice
    JNoice Member Posts: 4 Newcomer

    NI Kontakt Crash Support ⇒ https://support.native-instruments.com/hc/en-us/articles/115004169849-Kontakt-Crashes

    Fixing Windows Update ⇒ https://support.native-instruments.com/hc/en-us/articles/115003509269-Fixing-Software-Update-Installation-Issues-Windows

    Fixing WIndows Update 2 ⇒ https://learn.microsoft.com/en-us/troubleshoot/windows-server/installing-updates-features-roles/fix-windows-update-errors

    File Checker ⇒ https://support.microsoft.com/en-gb/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

  • Vocalpoint
    Vocalpoint Member Posts: 2,702 Expert
    https://community.native-instruments.com/discussion/37169/kontakt-6-8-0-major-problem-has-been-terminated

    Would have to see the actual screencap.

    What version of Win 11. What version of Native Access?

    Is this error coming from using Kontakt 6 standalone? Or within a DAW?

    And - has it ever worked correctly? Or did this issue just start recently?

    VP

  • JNoice
    JNoice Member Posts: 4 Newcomer
    https://community.native-instruments.com/discussion/comment/183439#Comment_183439

    I'm using Windows 11 Pro Version 10.0.22631 Build 22631Native Version: 3.14.0I got this error in my DAW and standalone.This all worked fine on my old PC before it was broken. I install this on my new PC and only get these error messages.

    Screenshot_1.png

  • Vocalpoint
    Vocalpoint Member Posts: 2,702 Expert
    https://community.native-instruments.com/discussion/comment/183442#Comment_183442

    Hmm - thanks for the screencap. Not a lot to go on there.

    My next stop would be Event Viewer - where the OS might tell us a bit more about what is causing this failure and possibly why.

    VP

  • JNoice
    JNoice Member Posts: 4 Newcomer
    https://community.native-instruments.com/discussion/comment/183484#Comment_183484

    So this is the Event Log:

    Screenshot_1.png

    I tried to Reinstall the .NET Framework and  VC++ Installation but same result.

  • Vocalpoint
    Vocalpoint Member Posts: 2,702 Expert

    This will be one for NI Support to tackle.

    But FWIW - I went around with them on another issue with ucrtbase.dll last year and they really had no answer for me. My issue was a problem with the NTKDaemon that ships with Native Access - turns out the NTKDaemon software was faulty and not the ucrtbase.dll file

    I will also venture a guess that there is nothing wrong with yours either.

    The real issue here is Kontakt 6 - which is been retired for a long while. I am doubtful that NI will assist on this.

    You might try Kontakt 7 now - but good luck with this issue - I know it is frustrating.

    VP

  • jaguarguitar
    jaguarguitar Member Posts: 16 Member

    did you ever get a response. i left a huge comment and it failed to enter.

    i have asimilar problem with kontakt 6 crashing, driving me crazy. my event viewer complains about kernelbase.dll however.

    i went through the crashdump logs and found this line below which makes me think this other software on my computer is causing the crash (called Pluckeye).

    Ì_:û 0ûÿÿè 0ûÿÿÐ è Pluck SHGetFolderPathW C:\ProgramData C:\ProgramData\Pluck C:\ProgramData\Pluck\log C:\ProgramData\Pluck\log\.debug.txt PLUCKEYE_DEBUG PLUCKEYE_FAIL_FAST \\.\pluckeye \\.\pipe\bosspeo kernelbase.dll QueryInterruptTime C:\ProgramData\Pluck\v C:\ProgramData\Pluck\v\1.16.13 C:\ProgramData\Pluck\v\1.16.13\a òóFˆÓ?‘׬œ¡ s:\native instruments\kontakt\kontakt.exe

    I opened a ticket with NI and they told me update .net and vc++ but im pretty sure i have the latest already. could they be required 3.5? windows 10 requires 4.8.

    lastly i dont mind using kontakt 7 (its compatible with komple 12 ultimate?) BUT, my fear is will i lose all the presets and patches i had in my project?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    If nothing helped in this thread, get in touch with our support here: https://bit.ly/NI_support_kontakt

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