Komplete Kontrol 3.3.3 Crashing Ableton Live 12.1.1 Projects on Launch

BMan
BMan Member Posts: 23 Member
in Komplete Kontrol

Recently ran into an issue where having an instance of Komplete Kontrol 3.3.3 on any Ableton Live 12.1.1 track causes the project to crash at load (screenshot at end of post). I've seen some other older posts about KK crashing, but they're either (a) closed (example) or (b) aren't the same behavior I'm seeing.

I can load KK VST3 onto tracks in a new Live project, and they work just fine. It's only after I save/close then go to re-open the problem that the issue presents.

This doesn't happen with other Native Instruments plugins, including Kontakt 8 and Maschine 3). I've verified that I'm using the VST3 version of KK. It also doesn't happen with any other plugins by other manufacturers (e.g., Arturia, Modartt, Universal Audio, UJam, UVI plugins). The issue also doesn't seem to present itself in Maschine 3 (standalone) or in Logic Pro, although I haven't spent enough time to really test those applications as I primarily work in Live.

Other things I've tried:

None of this had any impact. The only way I can load projects in Live 12.1.1 that have Komplete Kontrol VSTs in them is to hold option while opening (to disable third-party plugins), remove the KK plugins, save, then re-open and try to add the plugins without KK.

My system information:

  • macOS Sonoma 14.7 (running on Apple Silicon Max M2)
  • Ableton Live 12.1.1
  • Komplete Kontrol 3.3.3
  • Kontrol S49 (latest version) MIDI controller
  • Ableton Push 2 controller

I've also submitted a support request with NI (#4437956) as well as a support ticket with Ableton. Looking for any ideas/help here.

Screenshot 2024-11-29 at 7.26.05 PM.png

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Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    Do you know what instruments you are using in Komplete Kontrol inside Ableton? Do you use Battery 4? There is a known bug that crashes the DAW when using Battery inside Komplete Kontrol. I'm wondering if this could be related.

    In this thread you can find some older version of Komplete Kontrol, can you give these a try?

    https://community.native-instruments.com/discussion/34866/komplete-kontrol-3-3-2-crashes-daw-on-close-if-hosting-battery-kbdsw-7913

  • BMan
    BMan Member Posts: 23 Member
    edited December 2
    https://community.native-instruments.com/discussion/comment/194998#Comment_194998

    Thanks @Jeremy_NI for the quick reply!

    I'm not using Battery 4 (actually I don't believe I've ever used it).

    I'm using a range of instruments (some NI, some not). Some NI instruments include: Sequis (v1.0.3), Session Bassist - Prime Bass (v1.0.2), Session Percussionist (v1.0.0), Symphony Series String Ensemble (v1.4.2), and Alicias Electric Keys (v1.0.0). Outside of NI, I also have tried: BM-HYPE2 (UJam), Augmented Grand Piano (Arturia), Pianoteq 8 (Modartt).

    I can give the KK 3.3.1 or 3.3.0 a try. If I read the linked post correctly, I can't go lower than 3.3.0 because I have a Kontrol MK3 S49 keyboard that's on the latest firmware (v1.8.7).

    To downgrade, I'm assuming I have to remove/uninstall my current version of Komplete Kontrol per the directions here. Is there anything else I need to do?

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,965 mod

    Can you make it crash with KK in the project without any plugin loaded? That would help eliminate them

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,965 mod
    edited December 2

    Just tried to replicate with Augmented Grand Piano and Pianoteq 8 (all I have of those) but can't so far. Do you have Live set to load the last project on open? Try disabling that and just loading manually

  • BMan
    BMan Member Posts: 23 Member
    https://community.native-instruments.com/discussion/comment/195072#Comment_195072

    Thanks @Kymeia for this suggestion! I hadn't tried that (not sure why it didn't occur to me), but was a great idea.

    Before trying this, I already had downgraded to KK v3.3.0. This didn't appear to solve the problem, so I uninstalled v3.3.0 and tried v3.3.1. Same result. I then removed v3.3.1 and just bumped to the latest version that I had originally (v3.3.3).

    Without any plugins loaded (just KK loaded), I had no issues. I made a project with 10 tracks all loaded with KK, then stopped there.

    This got me wondering then if it was specific plugins. So I started systematically adding plugins (including the ones mentioned above that you didn't have problems with).

    I didn't have issues with any of them, and then I tried some other older projects that had errors. They loaded fine, which was different.

    The only way I was able to recreate the original issue was by loading a UJam plugins (BM Cozy) via KK. When reopening the project, I then had the original error. When I removed that instance of KK, I could then open the project again.

    So I suppose it could have been something with projects that had (or had at one point) a UJam plugin loaded via KK? It could have been something was messed up with my installation of KK v3.3.3 (that didn't get fixed when I reinstalled)? Not really sure.

    For now, I'll avoid using UJam plugins in KK and see if the issue happens to come back.

    Thank you all for your help!

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,447 mod

    Since KK is itself a plug-in host, it was likely one of the hosted plug-ins causing KK causing Ableton to crash. If you're able to confirm which plug-ins for sure, or send over a crash report, that'd be a great help.

  • BMan
    BMan Member Posts: 23 Member
    edited December 3
    https://community.native-instruments.com/discussion/comment/195161#Comment_195161

    Hey @Matthew_NI, yes, happy to. I did attach a crash report as part of the issue I filed (#4437956). Are you able to access that?

    I didn't upload it as part of that issue actually. Is there a good place to upload, or just send you a DM?

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,447 mod

    Attaching it to a ticket, if you have one open already, would be the best way. Thanks!

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,965 mod
    https://community.native-instruments.com/discussion/comment/195152#Comment_195152

    Ok that sounds a possible culprit, I have heard some reports of problems with their plugins. A crash report would also help confirm

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    edited December 3
    https://community.native-instruments.com/discussion/comment/195163#Comment_195163

    Please include all of this information in your support request, it will fast things up.

  • BMan
    BMan Member Posts: 23 Member
    https://community.native-instruments.com/discussion/comment/195207#Comment_195207

    Updated the ticket (#4437956) with the crash report as well as the cross-post link to this thread. Thanks!

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