Kontakt 7 & 8 (latest) causes Mac kernel panic and reboots M3 Studio Ultra

Kontakt 7 & 8 will not work on my Mac m3 studio ultra (Sequoia 15.6). When I launch Kontakt 7 or 8 within my DAW the Mac completely shuts down and resets. The stand alone I just get an error stating "Kontakt 8 quit unexpectedly" immediately after launching the app. I never see the kontakt window. The plugins crash my system within a DAW, and stand alones simply will not launch. My research led me to the fact NI should be allowed in the local network permissions. However, I never got a notification. I am not sure if this is a separate issue or not. regardless I am unable to launch Kontakt. Interestingly, I can launch Kontakt 6 without an issue.

Find more posts tagged with

Bug

Error Message

Kontakt 7

Kontakt 8

Accepted answers

All comments

Matthew_NI (on leave until November)

What display/monitor are you using?

VVC_Cobra

Samsung 57" Odyssey Neo G9 (G95NC)

PoorFellow

Did you try the lowering of the refresh rate to 60 HZ or 120 HZ ?

Quote Jeremy_NI :

Try an alternate connection (e.g. displayport / thunderbolt if using HDMI, or vice versa)

Adjust resolution or frame rate of external monitor

Else then you need to get in touch with N.I. Support (all)

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Matthew_NI (on leave until November)

I would also try using another monitor, lower resolution, just to see if the crash still reproduces with that.

We are tracking what we believe may be some Apple-side issues involving some frameworks used by Kontakt, that interact undesirably with certain high resolution models.

It's been the source of friction for some time, and there is as yet not much we can do about it (beyond the troubleshooting steps mentioned).

Jeremy_NI

@VVC_Cobra Have you tried to lower the frame rate? that has fixed it for a lot of users. I see that you contacted our support, maybe we can get some files from you and add those to our reports to Apple.

VVC_Cobra

I did open a ticket with support.. I lowered the frame rate to 60 and nothing changed.. I do not have pro motion, free sync or G Sync (apple doesn't even support this despite support asking). I have tried launching with rosetta, still no progress. The support team is disappointing and slow to answer. Hopefully another Mac user has a similar experience and can provide a fix.

VVC_Cobra

@Jeremy_NI I did send files to support, I am not sure if they reviewed the files or not.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/237198#Comment_237198

They should have got back to you by now. sorry for the latre reply.

Quick links

Unanswered questions