Error while mounting disk image

h2music

Hello everyone, I purchased some products from Native Instruments and I’m not able to download it due to that mounting disk image issue, I’m using Windows 11 Pro and I did most what of the internet that can be done but I’m still getting the same problem, I should be working by now instead of doing IT, I repaired Windows 11 from scratch and checked to give the app full access and I did reset the file management location, and I have disabled the random hardware address and I did the regedit changed as they said, I’m also using start link I reset it lol, I also deleted the cache and reinstalled Native Access again but I’m still getting the same problem man and this is the 2nd day and I know it will be for a while , anyone can help? Funny you purchase something that you can’t access to.

Thanks so.

Jeremy_NI

@h2music I see that you contacted our support and they got back to you with the following. I'll copy and paste to help other potential users:

Native Access uses virtual disc image files (a.k.a. "ISO files") to carry out product installations. While these are not physical "DVD discs", this process still involves Native Access and the computer's disc mounting system (i.e. virtual DVD drive).

Sometimes the disc mounting system is not set properly and blocks Native Access from opening the product installer. Follow the sections below, for solutions to resolve the problem.

Repairing the Filter Settings of your DVD Drive

In this section, we explain how to edit the computer's 

System Registry

 to repair the disc mounting filter settings on your computer.

Note: For more details, please check 

this article

 directly from Microsoft.

1. Click the Start button at the bottom left of your screen.
2. Type regedit in the search box, and click regedit in the search results that appear.
3. If you are prompted for an administrator password or confirmation, type your password or click Continue.
4. HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Class >
   {4d36e965-e325-11ce-bfc1-08002be10318}
   Note: There could be multiple registry subkey entries with similar names. Make sure that you have located the exact registry entry named above.
5. Click to select the registry entry, then look to the right-side pane to verify that the Default value is DVD/CD-ROM, and the Class value is CDROM.
6. On the right-side pane, right-click the UpperFilters and LowerFilters entries (if available) and select Delete. Click Yes to confirm both.
7. Exit the Registry Editor, and restart your computer.
8. Once restarted, launch Native Access 2 to retry your NI product installation.

If the issue has not been resolved, please continue to the next section below.

Resetting the Disc Mounting System to Windows Explorer

Third-party disc mounting utilities can block Native Access from opening the product installer. In this section, we explain how to reassign 

Windows Explorer

 as the default utility for opening disc image (.iso) files.

1. Check your Downloads folder for the NI product installer file that Native Access could not open. In this example, the product installer disc image file is Analog_Dreams.iso.
   
2. Right-click on a disc image / ISO file and select Open with > Windows Explorer. If you cannot select Windows Explorer, click More apps > Look for another app, and select explorer.exe from this location:
   This PC > C: > Windows
3. Once Windows Explorer is selected, tick the checkbox labeled:
   Always use this app to open .iso files
4. Click OK.
5. Launch Native Access 2 once again to retry your NI product installation.