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Support
In your experience, how long does it usually take for Native Instruments support to respond to a support ticket?
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Kontrol S61 MK Firmware Update Failed - Keyboard Now Unresponsive
"Hello Native Instruments Support Team and Community, I'm experiencing a critical issue with my Kontrol S61 MK[Your MK Version] following a failed firmware update. During the update process via Native Access, I received the error message: 'Looks like something went wrong, please re-run the update on your computer.' I…
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Komplete Kontrol Update: Drop.Win32.WinSelfCopy.41099
Hello, I can't install the Komplete Kontrol update, since my anti-virus reports a Drop.Win32.WinSelfCopy.41099 issue. Does anyone else have this and can confirm?
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Guitar Rig 6 standalone not working
Guitar Rig 6 Pro Standalone never worked. I tried in both Intel and Silicon macs and using three different audio interfaces, Scarlett Solo 1st and 4th gen and a Yamaha THR10. With all three interfaces Guitar Rig 6 works fine as a plugin. I downloaded Guitar Rig 7 Player and it works perfectly fine as a standalone app. One…
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Identifying instrument presets from an outdated project
I have several projects that used Kontakt instruments and presets with an older version of Kontact. I cannot open them now as it says the instruments have been updated and are no longer compatible with the older plugin that is used in the older project. The instrument libraries still exist, and I have the newer Kontakt…
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How to connect Maschine Plus to Kontrol S61 Mk3
I recently bought the Maschine Plus and want to connect it to my Kontrol Mk3. Is there any way to achieve that? I found no info on that whatsoever
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kontakt player in daw wont update
Hi, I downloaded sessions guitar electric mint, The Ni app recognizes the new instrument but on logic it dosent show up in the instrument library. ive tried a few things updates on mac, native acsess 2, kontakt 8. does any one no what might be going wrong i cant work it out. i have many instruments from ni and 3rd party…
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Hello, I lost my D2 touch sensitive endless knob
as the topic, so how and where I can order this replacement parts of the traktor touch sensitive endless knob, and I tried request a support ticket to NI, but no lucky, I haven’t got response of them, any one can help for me, thank you so much
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Maschine just WILL NOT recognize Arturia Spark 2
this is the most annoying thing ever because I love using Arturia Spark Drum Machine with Maschine. but it seems that it just will not recognize Spark 2 no matter what I’ve tried. There are a couple other plugins that it won’t recognize - most do work and are recognized - but several important ones like Spark aren’t. I’ve…
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Maschine MK3 second hand seller has died... NI will not respond and online system does not accomodat
I need help and cannot get through the automated system. I have sent many many email and chats and attempts through NI system to no avail. I believe 17 messages and at least one recent Chat all resulting in nothin. The second hand seller, a young man, has died in an accident. His Mom sold the Maschine MK3 to me. I have…
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Traktor X1 MK3: Browser & Beat Jump Knobs are too sensitive (comparing to Kontrol S4 MK3)
Dear Community, I have recently purchased Traktor X1 MK3 controller and happy with it. The only concern I have is that 'Browser Navigation' & 'Beat Jump' knobs are too sensitive to touch (comparing to Traktor Kontrol S4 MK3 which I also have and love it!). So when I navigate through my library using these knobs - no…
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Native Access cancelled 360 Essentials subscription
Within Native Access my cancelled 360 Essentials subscription is still showing up and the products included are showing up in My Library making it very confusing to determine what to install as don't know what I own and don't. Is there anyway to resolve this? Thanks
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Massive VST3 not showing up
All my vst3s are in the same folder. Every vst3 shows up in Ableton EXCEPT Massive Native Access has full full disk access I've scaned and rescanned I've followed the steps here: https://community.native-instruments.com/discussion/22488/massive-vst-not-showing-up-in-ableton-11 I'm on an M4. my previous computer was m2 and…
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Double click on stop (on NI S61) -> return to left locator
Hi, I want my cursor in Cubase 14 to return to the left locator as i double click on the stop button of the NI Kontrol 61 mk3. Is this possible in Kontrol mode?
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S88 mk3
I cannot get my firmware to update. I have registered the serial number and I have full power. Windows 10 is up to date Not sure what to do now?