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How can I regain access to my account after failed merge with Izotope Account?
At the moment the Native Instruments website and Native Access are no longer accepting my NI account credentials. This has been going on since the beginning of this month and the lack of customer support is becoming unacceptable. After trying to login on the website it the website simply refreshes and the URL states:…
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Purchased: Expansion - Artist Expansion - Bazzazian and can not Download
Hello, baught this Product Expansion - Artist Expansion - Bazzazian in the email confirmation they say i would get a Download link, but there is no email with a Download link, also not in Spam and there was nothing new to download in NI - Access. Can somebody help me? Thank you.
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Urgent Issue with Noire (and other libraries) Compatibility After Updates through Native Access
Hi Native Instruments, I’m reaching out to express my frustration with a significant issue I’ve encountered, one that’s not only hindering my workflow but also jeopardizing my ability to work with previous sessions. I recently tried reopening older sessions for remixing with Noire—a library I purchased when I was using…
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Delay in deprecation of Native Access 1 support
Hello NI community, This is an important update to our previous announcement that we would deprecate support for Native Access 1 by February 28, 2025: We will deprecate support for the previous version of Native Access – Native Access 1 – on February 28, 2025. After this date, products can only be activated on Windows…
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In Native Access, why does "Locate Product Content" fail?
In Native Access, when I choose "Maintenance" and then "Locate Product Content", the software finds no products in the "Users/Shared" directory specified in "Settings" (where they are in fact installed). I have also installed libraries on an external drive in a directory named "NI Libraries." The result at that location is…
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Raum and Dirt VST Question
Hi All, I need to share a project file and the project uses Raum and Dirt. The person is unable to open these as they are added as AU plugins (I'm on a Mac and they are PC). I looked in the browser of my DAW (Studio One 6 Professional) and they are showing as AU only. Is there a way to download VST versions of these from…
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Maschine Software Will Not Show Up In Native Access
Hello Native Instruments! I'm looking for some help with my new Maschine Mikro MK3. I just received my new gear today and al registration of the Maschine seemed to work fine in Native Access, except the Maschine software. It wont show up in the NOT INSTALLED part of Native Access. I've tried uninstalling/reinstalling…
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All Kontakt instruments are in demo mode after updateting native access?
After I was prompted to update natice access all of my kontakt instruments start in DEMO mode. the path to the libraries are correct in native access itself everything seems to be fine, it recognizes my installed instruments, no error alerts Everything went fine for years I don`t know what to do? Haven`t found anything…
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My hardware serial isn't working
I mean it's not really not working it's more like I had it on my previous laptop, and now that it's inusable as in I can't launch it or anything plus it's not with me currently I can't get my serial key up and running. It's saying that I already have it registered on my previous device but I can make sure it's not usable.
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Is there a possibility we have our iZotope licenses listed in Native Access
Hi, I had 2 accounts, as many of us, one for iZotope and one for historical Native Instruments. Then the companies merged and choose Native Instruments as name. I bought products in my iZotope accounty and in my NA account. Especially I bought a pack containing Guitar Rig 7 form iZotope. After registering I see that it is…
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Purchased Kontakt 8 + Komplete Select. Lots of serial numbers appear in my NI Account
Hi everyone I have just purchased Kontakt 8 & Komplete Select Electronic. In my NI online account a ton of seriel numbers have appeared for things like - Hypha, Iriah Harp, Jacob Collier Audience Choir, Analog Dreams and others. They also appear in my Native Access. I know that I did not purchase these and I do not want to…
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Native Access installation issues
(Windows 11) I am unable to install Native Access 2. Even though I am running the installer as an Admin, I keep getting the warning; "Service 'NTKDaemonService' failed to start. Verify that you have sufficient privileges to start system services." When I try to start the service manually, I get a warning saying "the system…
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Most of my Libraries on Native Access Disappeared
I recently got a new Macbook and re-downloaded all my libraries and stuff from Native Acess (Komplete 12 + Libraries that I purchased from different Companies). They all seemed to be fine until today when I formatted my old macbook. I saw that you don't need to move licenses. Suddenly all my libraries on Kontakt…
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Where do I find the “Don't remember your password?" link on the login page?
Did not work with NI for more than a year, and I have to get a new password for Native Access. I work with logic and not sure if I need Native Access 2.
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Guitar rig 5 pro, Kontakt 5 stuck in demo mode - after trying workaround
so Guitar rig 5 pro, Kontakt 5 stuck in demo mode, Found this workaround article here: https://community.native-instruments.com/discussion/15096/kontakt-5-stuck-in-demo-mode-on-m2-mac Unfortunately I tried this and it doesn't work.. so every time I try and use Kontakt 5, GR pro 5 etc it is stuck in Demo mode I think if…