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My Kontakt 8 Install is not showing up on Native Access after I bought Komplete 15 upgrade
Hello dear friends! I come from Komplete 12 and I wanted to have my update to Komplete 15 Standard, so I bought it but in the Native Access APP there's absolutely no option of downloading Komplete 8, do you have any ideas ? I'm on Windows 10 and all the other plug ins work perfectly, plus all the Komplete 12 plug ins as…
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Native Access doesn't work
Hello, I have an imac with a macOS 10.15.7 Catalina and Native Access doesn't want to work. I have a message: "dependencies installation process is taking longer by normal…" I tried different things to fix the problem but it still here Please, what can I do ?
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“Service Center can not be found" Can you help me install Guitar Rig 5?
My last computer crashed and I have recently been transferring plugins over to my new M1 MacBook. Guitar Rig 5 is the only one giving me issues. Every time I try to run it as a plug-in or as a stand-alone application, I get the error “Service Center can not be found. Please run the product installer again to install…
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How can I resolve ongoing "dowload failed" errors.
I've gone through every possible solution that's been suggested through NI support chat bot and, exasperatingly, still have not been able to resolve the "download failed" error status that keeps happening when trying to download newly purchased NI products and, additionally, those updates that NI Access software lists as…
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Order under review for over 48hrs
I ordered off the summer of sound recently and my order has been under review for over 48 hours and customer service hasn’t responded to my emails asking when it will be confirmed. I would also like more of an answer than it will be soon. I see people sometimes don’t get there order for over a month and don’t want that to…
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Official Process for Releasing a Kontakt Player Library
Hello everyone, I am looking for information on the official process for releasing a sample library for the free Kontakt Player. I'm specifically interested in understanding the concrete steps required to make a product available through Native Access. Could someone from the community or NI staff clarify the following…
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Merging favorite files
This question has been asked before without any answers before. Is it possible to merge/synchronize VST instrument favorites3.db3 file from several machines ? I am NOT talking about copying favorites3.db3 but merging favorites data. I was able to do this with Cubase Media Bay with a little bit of research on several of my…
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Abbey Road Modern Drummer Installed but Paused and repeated Download Failed message
Purchased Abbey Road Modern Drummer, problem as described and has occurred repeatedly. The software observed to download in full via Native Access (7.85GB/7.885GB), then becomes stuck before Download Failed message appears, and download pauses permanently. All content IS downloaded to the correct folder path, in a…
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How Do I Remove the demo for The Gentleman piano from my system?
The other day I downloaded the demo version of the Gentleman piano. I decided I don't want it and want it removed completely from my system. It does not show up in Native Access. Somebody here had better have an answer or I will never buy another NI or Izotope product again. I HATE how difficult it has become getting…
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Disastrous merger with iZotope results in subscription fraud
I've been doubly charged for the past few months by both iZotope and Native Access for the SAME SUBSCRIPTION, and on top of this they have removed any possible way of cancelling the subscription on the iZotope side, making it impossible to correct their error. Their support staff has not answered in weeks because clearly…
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Why is my Komplete Content folder appearing in Komplete Kontrol browser, and how can I fix it?
Hi, I recently moved my komplete content folder to a new external drive. I believed I had done everything correctly through Native Access as it relocated everything fine, and Kontakt 6 still works as expected, however when I open Komplete Kontrol or Kontakt 7, it shows my komplete content folder in the browser instead of…
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Unable to uninstall old version of Native Accees
I cant uninstall the old version of native access. And also what I see, that still there is not a solution or a fix. But that would be very important. What is native instruments telling us about that issue ?
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SOLVED—Unable to Access NI website or Native Access
I have owned Komplete for years. Following instructions on the NI website, I downloaded and installed Native Access 3.2.3 yesterday so I could use Kontakt 5 for an old project I was trying to work on. As of today, I am presently unable to reach any NI website (except, curiously, this one). I keep receiving this: Access…
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OSX: Virtually all libraries showing as requiring "Repair" and how i fixed it.
So, I opened Native Access and most of the libraries had a "repair" warning button next to them. I checked the "Installation paths" on a couple and noticed that they were missing a part of the path for whatever reason. I configured the Content Location to be at my external SSD way back, before installing the…
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Can't install most of the libraries in Native Access
Hi! Basically I'm having this seemingly popular problem. When I try to download any products I've got in Native Access, the download's stuck like this: 67 / 67 MB - Less than a minute remaining Then after a long wait it says "Download failed". I contacted the support 18 days ago and still can't resolve the problem. The…