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FEATURE REQUEST: NI hardware product firmware checking / updates service
OK, As we're using Native Access to manage our products, register our hardware, etc, one feature is missing and I do think that this would play a huge role in managing our hardware investments better. What if there was a way to check firmware versions for connected NI devices which were registered through Native Access and…
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sample librairies failing to keep installed
Hello, for some reason, every time I open Logic, some Kontakt libraries appear as uninstalled. Even stranger, Rise & Hit shows as installed, but it's actually one of the libraries that's causing issues. Everything will make much more sense once you see the screenshots.
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Native Access 3.18 is constantly forcing me to relocate/repair libraries (Mac)
Hello, This seems to be a problem affecting numerous people since the last update, but I am constantly needing to repair libraries as NA keeps losing track of them, despite my external drives not being disconnected or having any issues. It is causing significant frustration as I keep needing to repair. All disk access is…
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I can't update or install anything from Native Access
I was trying to update Knotakt 8 Player and installing Guitar Rig 7 and it apperas an error called "Download Failed". I did everyting the support chat said and it didn't work. It seems a lot of people had this error in the past but none of their solutions worked. I am windows user. Here is a screenshot of the error. Could…
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Session guitarist
Hello. I have all the Session Guitars except for Electric Ruby. There's a sale, but I don't get a price on Electric Ruby. It's still a bit tough, even though I have absolutely everything.
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Get latest libraries updated for K7/Session Guitarist updates
Hi! I updated Session Guitarist libraries without knowing that from now they won't load in K7. There wasn't any warning about such major change to libraries I bought and use with K7. As a result I have message "your version of Kontakt is too old…". Last year @Jeremy_NI posted a list of libraries for K6 for those users who…
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How can I resolve ongoing "dowload failed" errors.
I've gone through every possible solution that's been suggested through NI support chat bot and, exasperatingly, still have not been able to resolve the "download failed" error status that keeps happening when trying to download newly purchased NI products and, additionally, those updates that NI Access software lists as…
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I have bought and downloaded Kontakt 8, but I still have no library inside Kontakt 8?
Hello, I'm new to Kontakt and I am having trouble with my library. I bought Kontakt 8 recently for £269 and have downloaded the native instruments app on MacOS. On the app, I have installed Kontakt 8, which opens a seperate 'Kontakt 8' application where all the sounds I bought should be. But when I go on the Kontact 8…
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support email ticket
Anyone knows how to talk to the support team, not to those silly bots. I'm trying to request support email ticket. It's pretty shocking customer service if you can't talk to a person about the issues.
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Native Access message “Download Failed”
I can’t update anything or install anything, new or old. Have a ticket open with NI on this but not hearing back. Tried a wide range of fixes up to adn including Native Access full reinstall. I’m on an M1 macbook pro, sequoia latest rev… Wondering if this is a known issue? Anyone here having a similar problem?
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Dont have the vst 2 and 3 on my File Management
Hello, I can't change de vst 2 and vst 3 location on windows (I'm on windows 10) Could you help me :( ? Have a nice day Me :)
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Problems to use Native instruments
I have used another computer for the time being, since I have some technical problems with my main computer. Therefore I have installed my instruments on this other computer. However, now I can't find all of my instruments in my main computer, only in a demo mode. In Kontakt 6 it's empty and in Kontakt 8 it's a strange…
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Regarding the installation of chamber strings
I installed chamber strings from Spitfire Audio and entered the serial code in Native Access. Normally, “Install” or ‘Locate’ should be displayed for that product, but “Add product” is displayed instead. Why is that? Also, when I click “Add product,” a folder selection screen appears, but if I want to move it to an…
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Order still in review and nobody from support is answering
My order for maschine 3 is still under review. It is "fantastic" that I paid for a product and did not receive it yet. First time ever that this happened to me. I sent 2 emails, talked with the support bot multiple times to try and fix it and NO ONE will answer my request for a thing that i paid. Can anyone help me with…
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Bug: Libraries on external drive need repair nearly daily
I store all my libraries on an external SSD. I just started experiencing an issue where the majority of my libraries need "repair" to locate the resource files ever few days. It's not simply every time I disconnect/reconnect the drive. I'll repair them, a few days go by, and then the problem reappears. I've tried both…