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Escalation Required: Purchased Traktor Pro 3 License Missing From Account Despite Valid Invoice
Hi everyone, I’m hoping someone from NI or the community can help escalate this, as I seem to be stuck in an AI customer support loop without any actual resolution. Situation: My previous MacBook was stolen I now have a new MacBook Air and am trying to reinstall Traktor for my Traktor Kontrol S2 I purchased Traktor Pro 3…
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Kontakt 8/Freq 2 (3rd party vst) not working
I’m reaching out because I’ve been dealing with a major issue with Kontakt 8 and I’ve spent the last two days trying everything possible to fix it without success.I recently got a third-party plugin called Freq2 by Dezert Audio and tried loading it inside Kontakt 8. At first, it kept saying the samples were missing. I used…
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Komplete Select Bundle not showing in my NA App
I got Komplete Select with my Novation launchkey but for some reason I can’t access it through the Native Acces app. On my NI account it appears as not registered (I assume because it isn’t installed) but nothing appears on NA. I emailed support but got an ai automated response. I also responded to that mail but haven’t…
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Kontakt Player 7 plugin not loading in REAPER after update
Today, while installing an instrument for Kontakt Player 7 I allowed Native Access to update Kontakt and itself. Upon completing these updates, I found the following issue when attempting to initiate Kontakt within REAPER: Upon investigating other instances of this issue online, I've attempted the following solutions:…
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Software Transfere
Hey Guys, i borrrowed a Traktor Kontrol s3 from my friend and bought the traktor play 4 but i didnt know that you coudnt link it with another account. So now he gave me his native instruments account but he doesnt have traktor play 4 on it. thats why i tried to transfere my licence over to his account but it sayd i coudnt…
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You're low on power
For some strange reason i can't get my keyboard to work. After unplugging the cables to clean the dust on it, it keeps showing a message that i'm low on power. I tried to plug it into a 25w charger with a C to A cable. It didn't work, so i tried a 60w charger with a C to C cable, still low on power. I had not used anything…
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Unable to install Native Access
Hello, I have been completely unable to install Native Access with version 3.24. I get as far as "installing dependencies," I install the NTK Daemon, and then get an eventual "Unable to start the NTK Daemon. Please restart Native Access. If the issue persists, please contact support." I had success installing a previous…
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No response for a week regarding Account Transfer/Merger
Hello, I am writing to seek advice or assistance as I have not received a response from NI Support for about a week regarding an account transfer. I recently purchased a used NI account from another user, which includes Komplete 15 Ultimate. Since the email field in the account settings is grayed out and cannot be edited…
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Support stonewalls me. What do I do?
Hello, I have recently purchased the Maschine MK3 violet 25 yeee anniversary edition for my daughter (New Old Stock), and activated the serial on the NI webpage, however, I did not receive maschine 3.0, as stated that u should receive (since this product was purchased and activated after November in 2024, it was purchased…
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Kontrol S 61 Mk3 - Cubase deep integration not working
Hi. I'm Alex.I live and work in the Netherlands. As a hobby I use Cubase 15 Pro to tinker with sounds, chords progressions, arpeggio's and tunes etc.. Yesterday I bought myself a brand new NI Kontrol S61 Mk3. I Thought it would bring joy, but boy was I wrong.. So far nothing but frustration and I hope that you can help me.…
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Explore Native Instruments products (and NI-compatible third-party ones) with Native DB App
Just to get this out of the way: This app is not vibe-coded or AI-generated. I'm a professional engineer with decades of experience in the semiconductor industry. I'm currently doing a number of small programming projects to broaden my experience with different tools and APIs. I developed a cross-platform open source app…
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Can we (Mk1 owners) block KK v3 software updates in Native Access?
Is there any way to block v3 of Komplete Kontrol showing in Native Access? I have a Mk1 keyboard and have to judiciously avoid the "Update All" button every time I use NA.
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iZotope Purchase History and Loyalty Offer Migration
Hi, Should my purchase history and loyalty offers have been migrated to Native Access? At the moment, I'm still having to login and purchase new products on the iZotope site / Product Portal using my original iZotope login credentials to gain any loyalty offers. When I log in using Native Access credentials, my Purchase…
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Cannot Get Traktor S2 to Work With Any Software
Hi, I cannot get my Traktor S2 mk1 to connect to either Traktor software or Virtual DJ pro. I've downloaded all the latest drivers, updates, firmware and nothing. The software recognises the hardware on both softwares but nothing will active when using controls on hardware. Any Ideas? I'm pulling my hair out. Thanks, Rich
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How to Download Komplete Start
Trying to get free Komplete Start but going in circles of web pages. I did make an account. Instructions say: "Install all included products by clicking "Install All" in the “New” tab of Native Access." But the "New" tab of Native Access has no "Install All" button. It just lists the first 20 of 1005 products. The Free tab…