Native Access

I cannot access my old email address, so I create a new one. but I still have some plugin products in the old email.

Hi Everyone, I am writing to request an escalation for ticket #808807. I recently purchased a brand-new Maschine MK3 from Amazon, but when I attempted to register it via Native Access, I received an error stating that the serial number has already been claimed. It looks like Amazon may have resold a returned unit as brand…

I put in a ticket to get this S/N transferred to me so I can use this new MIDI controller. It was a DEMO by Guitar Center. They had to register it to get it to be used in a store. It was sold as NEW and you can tell it was never used for more than just turning on. I need to the S/N or license released so I can register it…

What the hell have you guys done with the page showing my serial numbers? How do I get them now? Why did you hide them and why?

So. I just bought a Kontrol S49 MK3 and have been trying to get native access to load the included softwares and plugins unsuccessfully. I have been able to load some of the softwares such as - Controller Editor, Hardware Connection Service, Komplete Kontrol, KONTAKT 8 Player, NI Accessibility Helper... with the direct…

Cloud supply is not showing up in Native Access or Kontakt 7/8 though it is included in the Komplete Select 15 (Beats Edition) package which I got after purchasing an AKAI MPK MINI IV. I have reset the library by deleting the .xml file reset and refreshed the library multiple times. All software is running on the latest…

Hi everyone, I just set up a fresh system and cannot install any iZotope product that uses a 32-bit BitRock installer. Meanwhile, Ozone 12 and all NI products install perfectly. WHAT FAILS: RX 11 Audio Editor Standard v11.4.0 — "Installation failed" in Native Access Insight 2 v2.6.0 — same iZotope Product Portal v1.4.9 —…

Recently purchased a DDJ-FLX4 controller, and was attempting to redeem my free copy of Traktor Play via Native Access. I followed every step according to the Native Instruments website, including downloading NA and making a Native ID, etc. However, when plugging in the controller with the included USB-C cable into my…

Hello Native Instruments Team, I would like to report what appears to be a reproducible Drag & Drop issue between Maschine 3 (VST3) and Ableton Live 11 on Windows. System: Maschine 3 (latest version) Ableton Live 11 (latest update) Windows 10 Maschine loaded as a VST3 plugin in Ableton. Issue: When I drag audio from the…

II purchased a used Maschine MK3. I initially thought the Maschine 3 update would be enough (was told so) to run my MK3. Obviously I was wrong. Didn’t work; stuck in DEMO mode and later learned why. There was no license transfer from the previous owner. I then purchased the Maschine 3 including Maschine Central (full…

Hello, I’m trying to install Native Access on a Macbook pro M3 with macOS Golden Gate 27 beta, do you know if there’s an incompatibility? Thank you very much!

Hi everyone, I’ve spent over two hours trying to install Native Access 2 on my Windows 11 Pro system, but the installation always fails when the installer tries to start the NTKDaemon service. Here’s the exact message I get during setup: “The NTKDaemon service could not be started. Verify that you have sufficient…

Hi If open info in NI Access manager about certain Kontakt library (installed or not) in opened info section there is no info about required version of Kontakt for this library, just word "Kontakt". (As i remember req version was indicated before ? Or i'm mistaken) Win10 \ Access version 3.25.1

I just purchased a Reaktor 6 Update. It does not show up in Native Access for me to install. I also purchased the Kontakt 8 Update at the same time and it did show up in Native Access and I was able to install it. I currently do not have Reaktor 5 installed. I don't think it could run on my M1 MBP. Could this be the issue?…

Hello, I have been completely unable to install Native Access with version 3.24. I get as far as "installing dependencies," I install the NTK Daemon, and then get an eventual "Unable to start the NTK Daemon. Please restart Native Access. If the issue persists, please contact support." I had success installing a previous…