-
Support stonewalls me. What do I do?
Hello, I have recently purchased the Maschine MK3 violet 25 yeee anniversary edition for my daughter (New Old Stock), and activated the serial on the NI webpage, however, I did not receive maschine 3.0, as stated that u should receive (since this product was purchased and activated after November in 2024, it was purchased…
-
Kontrol S 61 Mk3 - Cubase deep integration not working
Hi. I'm Alex.I live and work in the Netherlands. As a hobby I use Cubase 15 Pro to tinker with sounds, chords progressions, arpeggio's and tunes etc.. Yesterday I bought myself a brand new NI Kontrol S61 Mk3. I Thought it would bring joy, but boy was I wrong.. So far nothing but frustration and I hope that you can help me.…
-
Explore Native Instruments products (and NI-compatible third-party ones) with Native DB App
Just to get this out of the way: This app is not vibe-coded or AI-generated. I'm a professional engineer with decades of experience in the semiconductor industry. I'm currently doing a number of small programming projects to broaden my experience with different tools and APIs. I developed a cross-platform open source app…
-
Can we (Mk1 owners) block KK v3 software updates in Native Access?
Is there any way to block v3 of Komplete Kontrol showing in Native Access? I have a Mk1 keyboard and have to judiciously avoid the "Update All" button every time I use NA.
-
iZotope Purchase History and Loyalty Offer Migration
Hi, Should my purchase history and loyalty offers have been migrated to Native Access? At the moment, I'm still having to login and purchase new products on the iZotope site / Product Portal using my original iZotope login credentials to gain any loyalty offers. When I log in using Native Access credentials, my Purchase…
-
Cannot Get Traktor S2 to Work With Any Software
Hi, I cannot get my Traktor S2 mk1 to connect to either Traktor software or Virtual DJ pro. I've downloaded all the latest drivers, updates, firmware and nothing. The software recognises the hardware on both softwares but nothing will active when using controls on hardware. Any Ideas? I'm pulling my hair out. Thanks, Rich
-
How to Download Komplete Start
Trying to get free Komplete Start but going in circles of web pages. I did make an account. Instructions say: "Install all included products by clicking "Install All" in the “New” tab of Native Access." But the "New" tab of Native Access has no "Install All" button. It just lists the first 20 of 1005 products. The Free tab…
-
Three Libraries failing to install on MacOS, been stuck in a support ticket loop for over a week
Hi, I have been trying to get my support ticket 4874979 resolved for almost two weeks now and keep getting sent in circles by the responces. I am having issues installing three libraries (East Asia, Ireland, and Symphony Series Percussion) on my system. I have over 100 other libraries successfully installed but for some…
-
Electric Keys Diamond and Phoenix Updates
When I go to update Electric Keys Diamond and Phoenix Native Access warns me that a Kontakt update is required, although I am already on Kontakt 8.10.1. Is this the latest version? Thanks.
-
Getting Spitfire Symphony (free version) in correct location
I have Spitfire Symphony in Native Instruments trying to get it into a location so Kontakt will use it. I click on "Add Product" but keep getting invalid location. What location should I place Spitfire?
-
I have Absynth 5 but Maschine 3.5 says Absynth could not be loaded...
In the Native Access.app, only Absynth 5 shows up. In the Maschine 3.50 app, only Absynth (with no 5) shows up. When I try to select a sound in Maschine, I get: "Error: Absynth could not be loaded, as it may not yet support Apple Silicon or VST2 to VST3 migration. For more information please visit: ..[blank]". Yet, Absynth…
-
I cannot login to my account Native Access but i can access to my account on Web
My Native Access I cannot log in my password correct my e mail correct but i cannot log in I uninstall and install and restart nothing work. I working on my work they kick me out and i cannot log in back . Please urgently help on this issue
-
Windows 11 on ARM / Snapdragon X Elite compatibility with Traktor Pro
Hi everyone, I am currently using a Surface Pro 11 with Snapdragon X Elite, 16 GB RAM, running Windows 11 on ARM. I am trying to use it with Traktor Pro 3 and a Traktor Kontrol S5. I understand that Windows on ARM is not officially supported at the moment, but I would like to ask about the current situation and possible…
-
Native Instruments Traktor Pro 4 DJ Software - Upgrade from Traktor Pro 1 and 2
If I have Traktor Pro 2/ audio 6 interface and now I have window 11 ,and I want to upgrade to traktor pro 4 and I downloaded the software for traktor pro 4 what else do I need to do ?
-
Libraries not compatible with Kontakt 7 (need earlier versions)
hey, i urgently need some older versions of libaries for kontakt 7 (it says i need kontakt 8), but this site is currently down: https://www.native-instruments.com/en/account/downloads/ is there another way? when will the site be up again?