How do I remove the products that were part of the subscription?

Lex Jimenez

I canceled my 360 subscription, and it's a bit annoying to still see those products in Native Access. Does anyone know how to remove them?

Mert_NI

https://community.native-instruments.com/discussion/46038/how-do-i-remove-the-products-that-were-part-of-the-subscription

Hello Lex Jimenez, as this can create some issues on yoru account, it is not generally advised or getting used to delete the subscription in your account. So, in most of the cases unregisterting the previous subscription is not possible. However, if you would like to check it if it is possible or would there be any possibility to do so for your account, you can create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can check if it will be possible to help you on this subject or not.

I hope this helps☺️

PoorFellow

Please do not post the same question more places. I have let your thread exist and deleted you comment elsewhere.

@Mert_NI , maybe you can supply an answer to this question or assist fixing the problem ?

LostInFoundation

It simply can’t be done.

Unluckily it can’t be done even through contacting Support, since they are not able to completely remove the subscription (active or not) from your account. And it is like this from long time (it was like this also with Now subscription).

This is what they already answered to various users who asked them, as you can see from these threads:

https://community.native-instruments.com/discussion/37258/demod-360-cancelled-sub-now-native-access-is-a-mess

https://community.native-instruments.com/discussion/21220/remove-old-subscription-items-or-lesser-versions-from-native-access

Mert_NI

https://community.native-instruments.com/discussion/46038/how-do-i-remove-the-products-that-were-part-of-the-subscription

Hello Lex Jimenez, as this can create some issues on yoru account, it is not generally advised or getting used to delete the subscription in your account. So, in most of the cases unregisterting the previous subscription is not possible. However, if you would like to check it if it is possible or would there be any possibility to do so for your account, you can create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can check if it will be possible to help you on this subject or not.

I hope this helps☺️