Why is Native Access such a trash product?
Serious question actually… why is it SO broken? Why is that simple updates, simple re-linking to existing content, simple installs are always so BROKEN?
I genuinely want an answer to the question: why is Native Access such garbage software? Why is it that, even after I don't know how many years of being on the market, Native Access is so terrible? So broken? Such trash?
Just look at my older posts, lol… how old are they now? I didn't even check to be honest lol.. In any case, historically, Native Access is garbage and I struggle to understand why it's so broken?
Other companies with a fraction of the resources struggle far less with their installation software - why is that the case?
Comments
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works like a charm here.
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Yeah… it never has for me lol… even after fresh installs and on fresh hardware… always straight garbage
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maybe if you were a little specific with your problems the community could help. Right now you are just venting which doesn’t really help anyone
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Here is the latest example… I dared to hit the update button 😂
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I was told there was an update, tried going through with the update… and now Native Access is broken… 🤷♂️
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The "update" is a whole new version - not an update or upgrade to an existing product.
And did you actually do what the message stated - use Control Panel?
If you are getting "Fatal Error" - there are major issues at the OS level.
If this was my issue - I would reinstall whatever this old version was (looks like Native Access v1 to be honest) - and then without launching anything - instantly restart the machine.
Then once the machine came back up - I would uninstall this version via Control Panel and restart again
Then install Native Access v3.16.
If this process still does not work - next stop would be NI support.
VP
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I will go through with these steps, but as in other instances, it begs the question: why isn't this communicated to the user? Why even give the option to "update" if it isn't an "update"? Also I was on whatever the most recent version as of September of this year (fresh Windows install)
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All I can add is - I - like every other NA user out there - gets the standard "Update" available blurbs from Native Access (v3.1.x) every now and then and every time I do one of these updates - I see NA do a bunch of stuff in the background, a few cmd prompt windows fly by and everything is done in under a minute.
I never see dialogs like you showed. Never see NTKDaemon installing or reinstalling itself - none of it. And trust me - I am just running stock Windows 10 Pro like many others. Have not done anything fancy except ensure my machine is current, my Visual C++ runtimes are current and never "run as" an admin. My Windows account on our studio machines is part of the Administrators security group - but I get prompted just like anyone else does by User Account Control when installing anything.
Other than that - you would not know NA is even a thing on this machine.
In my experience - having installed NA about 800 times - there is no need for any heavy communications to the user - this thing just works if your environment is sound and current.
VP
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I've got it back up and running but I seriously have no idea why it feels like every single update is riddled with problems and this is going back years, across three different builds, with Native Instruments' products. I have no other such issues with any other software on my machine, which otherwise runs as fast as a bullet.
One quick look through the Native Access thread on here and you'll see that it's replete with reports of all kinds of issues. Hell, I had a look at a thread that had posts from you within it addressing the myriad issues this software seems to cause. I'm with you, when it works - you don't even notice its existence.
If you dare update anything however, and happen to be even a little bit unlucky, then a simple "update" quickly becomes a massive exercise in frustration!
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Well - any software has the potential to look like trash if one is consistently installing it into a tainted environment.
This is a very common and ongoing theme in these forums (and all others BTW) where everyone just assumes they can mess around with their machines, or run some ancient outdated OS or god forbid - Native Access v1 - for years and years like none of that will matter.
Trust me - it does and it will.
VP
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Tainted environment? lol… this is a fresh build, with a fresh OS with a fresh NVME drive lol… it couldn't be less tainted my friend. Re-read my messages: I said across three builds i.e. new hardware, new drives, new installs and the behaviour is consistently trash. Again, I accidentally came across year-old threads where you yourself described NI support providing you with strange instructions to do things you didn't believe to be of any value in resolving the issues you were trying to address, so it would seem you yourself have dealt with the nonsense that goes with owning NI products.
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To wit:
I have products visible in my library that are showing as not being installed (i.e. showing "Install" vs. greyed-out "Installed") and any attempt to re-link these products to their location on my drive that is dedicated expressly for the purpose of being a content repository (i.e. sample libraries, etc. - no software installed whatsoever), invariably results in my obtaining the message:
"That path is invalid, please read how to fix this." (which of course leads to absolutely useless instructions by the way, lol)
This, despite numerous other products showing as "Installed", all of which are stored on that same drive and same folder location. Why the inconsistent behaviour?
When everything else works without issue, consistently, and when everything else has done so, consistently, for years, across numerous OS versions, across numerous hardware configurations, without issue, where the only common denominators are NA/NI, one can only assume (safely I would presume) that NA/NI are the weakest link, the ones to blame.
This bears out by the way. When simple actions cause the software to hang, crash at multiple various installs in fresh environments where everything is functioning beautifully, then what else am I to assume other than, NA/NI makes a trash product that behaves like trash?0 -
Hmmm… if the message say the path is invalid, then it's likely to be because - the path is invalid. However, you don't say what the path is, so no one will be able to assist.
BTW my installation also works without issue, and has done for years. No hanging, no crashing, no invalid paths.
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Re-read my comment my friend. I explicitly stated that there are numerous products installed in the same location (F:\Native Instruments\ in my case) that are showing as "Installed", while for others, they show as "Install" (i.e. not installed). Same drive, Preferences have been set up accordingly in NA and yet here we are - "Path is not valid…"
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Well it is not my intent to imply that your specific install in tainted. I do not know (and you did not provide specifics like what OS etc) much about it
But know that just because you installed an OS clean - does not technically mean it’s 100% ready to handle any DAW centric install
Can tell you straight away that the Visual C++ runtimes are not even close to being up to date in a fresh install. These are critical to any Windows software running properly.
And yes - I fully admit to documenting some interesting interactions with NI Support. And yes - the experience was not ideal but I was able to share some valuable knowledge along the way.
Despite this - it does not make me paint my NI stuff (or any audio software I own) as being garbage or nonsense. This stuff can be very complex and even the best support teams do not know everything.
Glad you got your stuff sorted. Would be curious to know more about your machine,OS etc
VP
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