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problems with instruments after purchasing Kontakt 8 crossgrade
Hi everyone, I just bought Kontakt 8 crossgrade, as I was told this was a possible option for me in the store, I already own multiple Kontakt instruments. I needed some more instruments as im currently writing a score for an animation video for school. after installing multiple instruments, I found out they were all…
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Native Access absolutely not working
Native Access has completely stopped being able to install NI products. I have been through the full disk process. I have uninstalled and reinstalled. I have tried using my external hard drive (preferred), but also the default Shared folder. Nothing works. I get the "Installation Failed. You may need to grant full disk…
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Installation failed for Battery 4 Factory Library on MacOS 26
Native Access failed to install 26 libraries on MacOS 26.1. I followed all prompts and granted Full Disk Access to Native Access and Daemon including restarts, etc.. but multiple libraries still fail. The main one I'm worried about is Battery since I've used it on all my stuff. I have the full library on an external drive…
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NI Support seems broken?
For weeks now, I’ve been trying to install libraries to a local disk with plenty of free space — after giving full disk access to every NI app that could possibly need it. Every time I contact support, they send me the same article. Then the ticket goes silent. No follow-ups, no actual troubleshooting… just the same…
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Native Acesses Update and download issues Inc NTKDaemon Fail
Hello, I’m hoping someone can help me with an issue that has suddenly started occurring. I’m running a Mac Studio Ultra with 128 GB RAM on macOS Sonoma 14.7. I’m a full-time film and TV composer, so keeping apps and libraries fully updated is essential for compatibility when collaborating with others. I own the latest NI…
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Lores Installation - MAC - Local disk failure
Dear, I’m having trouble getting Lores installed. I’ve tried both the native access and the offline installer. Native Access fails with the dreaded "Installation Failed" message (see attached). The offline installer keeps giving me the error: ‘The installation program cannot install the software because no software to be…
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Can't download any products or updates in Native Access
I'm unable to download any of my purchased Kontakt 15 products or any updates via the latest Native Access . This situation has been ongoing for over a month now and I'm literally at a lost for a remedy. I've contacted support , provided screenshots , of my issue , also provided a requested support tool file, and support…
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Browse Button all the time like finger on it
I have a problem where my left browse button acts as if I'm touching it all the time. When I remove the rubber cover, it works better at first. But after a while, the problem persists even without the rubber cover. What could be causing this?
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iZotope and NI have lost all of my Ozone Products
The products portal for iZotope has lost all of my Ozone products. I made the purchase many years ago and I don't have access to the email that I purchased it with. And the products portal and the iZotope website are not letting me log in from that account, even though I know I have the password saved still. It is possible…
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Native Access will not install Kontakt Player 8.5 which I need to run my new Session Guitarist libra
Hi, Hoping someone has some ideas here. I bought Session Guitarist Ruby which requires Kontakt/Kontakt Player 8.5. I had Kontakt Player 8.1 installed so I opened Native Access to try to update to the latest version (which I am assuming is v8.5 based on the above requirement for Ruby). Lo and behold Native Access is telling…
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Strange update behaviours?
Hello, i bought a new Macbook Air M4 and it runs on MacOS Tahoe 26.1. I was happy to discover that most NI software installed and ran good on it, including Maschine 3.4.1. But i also encountered some strange, and frankly illogical, experiences regarding supported versions and upgrades: from my library the following…
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How do I fix this installation failed error message?
Hey, so I don't know what I am doing wrong here. I followed the directions suggested in this installation failed error message. I have restarted my computer as well. I tried to contact support but the link takes me to a broken page as well. Soooo please somebody help!
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Need serial code for my unregistered product
I noticed a couple months ago, serial codes for both registered and unregistered products have been omitted for security reasons. Today, I accidentally bought the Komplete 15 Select Electronic for Novation bundled with my product in the wrong account. I have not registered it yet and I know if I have its serial number, I…
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Can't log in to Native Access
Hello, I'm having trouble logging into Native Access. When I try to sign in, it doesn't work (the login either fails or nothing happens). I've double-checked my email and password, and I can log in fine on the Native Instruments website — just not in Native Access. I've already tried restarting my computer and reinstalling…
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Lores install
Hi, I have seen this problem on here but no real answers. I keep getting installation fail for lores, it says Native access and NTKdeamon need full disc access. But both have been given full disc access, so majorly frustrating. Downloading 70+ gig every time. I am saving to a external harddrive if that makes a difference.…