After 10 days of no answer from support, I've found a solution to the problems I'd been having with Native Access recognizing that I have an Izotope Pro subscription but the plugins still opening in Trial mode or giving a "missing authorization" message. I'd tried the recommended folder delete, .xml files delete, performed a clean install of Sequoia, granted Native Access and NTK Daemon full disk access, submitted detailed tickets with logs to Native Instruments support (InMusic), Izotope support, etc. (never received a response except for an automated apology from Native Instruments today)
What finally worked was from a post by loudmouthdog, a user here that was having download problems with Native Access.
His post:
I don't have problems downloading, but thought I'd give his fix a try anyways. I followed his steps exactly and everything seems to work fine now. I don't know if it makes a difference or not, but my system was already in the following state before following his steps:
-NTK Daemon and Native Access had been granted full disk access
-Native Access was closed-Users/Shared/Native Instruments folder was deleted
-Every.xml file deleted from /Library/Application Support/Native Instruments folder (I don't know if any files besides .xml ever reside here)
-Izotope's Product Portal was uninstalled
-System had been rebooted
I had already performed the above steps several times over the past 10 days in the hopes that whoever tf is running Izotope now had made a fix on the backend. After opening Native Access again and having the same problems, I found the above mentioned post and followed the steps exactly (entire post pasted below in case the link breaks)
*********
I found the solution to this problem using ChatGPT and Terminal. I ran a hundred commands and tests, but ultimately ran the command:
pkill -f "Native Access"
"/Applications/Native Access.app/Contents/MacOS/Native Access"
and found this-
Native Access is trying to write its log here:
/Users/Shared/Native Instruments/Logs/Native Access/native-access.log
and I was getting "EACCES: permission denied" (literally nothing was happening in Terminal when I was trying to Install in NA, and I was getting "Download Failed") which means the shared Native Instruments log folder has bad permissions.
I ran:
sudo mkdir -p "/Users/Shared/Native Instruments/Logs/Native Access"
sudo chmod -R 777 "/Users/Shared/Native Instruments"
sudo chown -R root:wheel "/Users/Shared/Native Instruments"
Then I exited NA and ran:
pkill -f "Native Access"
pkill -f NTKDaemon
I then reopened NA and the downloads began working properly.
**********
I hope this helps save someone else some frustration. If there's a more straightforward fix already posted, let me know and I'll remove this one.
