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picked acoustic 1.0.0
I'm late to this, but i thought I'd get help from you. So I have Kontakt 6.8 and unfortunately I can't upgrade to 7 at the moment because of O.S limitations. I just bought picked acoustic and i found the link to the old version 1.0.0, however when i open the drive it says 1.1.0 which isn't working on my kontakt. So does…
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I paid over $1200 for your apps but they are impossible to install.
About a month ago I bought KOMPLETE 15 COLLECTORS EDITION (Upgrade for KOMPLETE ULTIMATE). However, I can't use it because nothing can be installed using Native Access 2. The download starts, but moves very slowly, and before the very end it freezes and nothing happens. Unfortunately, none of the recipes from this section…
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Error while mounting disk image
Hello everyone, I purchased some products from Native Instruments and I’m not able to download it due to that mounting disk image issue, I’m using Windows 11 Pro and I did most what of the internet that can be done but I’m still getting the same problem, I should be working by now instead of doing IT, I repaired Windows 11…
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How can I resolve ongoing "dowload failed" errors.
I've gone through every possible solution that's been suggested through NI support chat bot and, exasperatingly, still have not been able to resolve the "download failed" error status that keeps happening when trying to download newly purchased NI products and, additionally, those updates that NI Access software lists as…
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Removing Serial Number from MPC
I am using a Windows PC to upload Native Instruments Expansion packs. I recently purchased two of them and mistakenly registered the serial number directly to my AKAI Pro MPC instead of registering it directly to my inMusic application software via Windows. As a result every time install and download and extract the…
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Massive Prism Monark not loading in Maschine
Hello, I recently purchased a Maschine MK3 and I am having trouble running the following plugins with it on my MacBook Air (M2 chip, macOS 15.6 Beta): Massive Prism Monark The plugins either fail to load or show errors when I try to use them inside Maschine. I have installed everything through Native Access, and my…
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Order under review for over 48hrs
I ordered off the summer of sound recently and my order has been under review for over 48 hours and customer service hasn’t responded to my emails asking when it will be confirmed. I would also like more of an answer than it will be soon. I see people sometimes don’t get there order for over a month and don’t want that to…
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Official Process for Releasing a Kontakt Player Library
Hello everyone, I am looking for information on the official process for releasing a sample library for the free Kontakt Player. I'm specifically interested in understanding the concrete steps required to make a product available through Native Access. Could someone from the community or NI staff clarify the following…
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Merging favorite files
This question has been asked before without any answers before. Is it possible to merge/synchronize VST instrument favorites3.db3 file from several machines ? I am NOT talking about copying favorites3.db3 but merging favorites data. I was able to do this with Cubase Media Bay with a little bit of research on several of my…
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Linux
Does NI works on linux? I am living windows for linux and I wanted to know. If yes, which distro would be the best. I am planning to go with Nobara. If not, please, you should support linux. Especially now that windows business practice is getting ridicules.
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Abbey Road Modern Drummer Installed but Paused and repeated Download Failed message
Purchased Abbey Road Modern Drummer, problem as described and has occurred repeatedly. The software observed to download in full via Native Access (7.85GB/7.885GB), then becomes stuck before Download Failed message appears, and download pauses permanently. All content IS downloaded to the correct folder path, in a…
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Native Access message “Download Failed”
I can’t update anything or install anything, new or old. Have a ticket open with NI on this but not hearing back. Tried a wide range of fixes up to adn including Native Access full reinstall. I’m on an M1 macbook pro, sequoia latest rev… Wondering if this is a known issue? Anyone here having a similar problem?
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How Do I Remove the demo for The Gentleman piano from my system?
The other day I downloaded the demo version of the Gentleman piano. I decided I don't want it and want it removed completely from my system. It does not show up in Native Access. Somebody here had better have an answer or I will never buy another NI or Izotope product again. I HATE how difficult it has become getting…
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Disastrous merger with iZotope results in subscription fraud
I've been doubly charged for the past few months by both iZotope and Native Access for the SAME SUBSCRIPTION, and on top of this they have removed any possible way of cancelling the subscription on the iZotope side, making it impossible to correct their error. Their support staff has not answered in weeks because clearly…
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Why is my Komplete Content folder appearing in Komplete Kontrol browser, and how can I fix it?
Hi, I recently moved my komplete content folder to a new external drive. I believed I had done everything correctly through Native Access as it relocated everything fine, and Kontakt 6 still works as expected, however when I open Komplete Kontrol or Kontakt 7, it shows my komplete content folder in the browser instead of…