Hello Community Admin & Support,
I need urgent assistance or moderator escalation on Support Ticket #889641. My active paid iZotope Pro subscription is failing backend authorization entirely, blocking me from using my plugins for paid client work.
The Setup Mismatch:
Native Access shows my iZotope Pro subscription status as "Cancelled", even though my billing account confirms it is Active.
Logging directly into my iZotope web portal shows no record of my active iZotope Pro purchase.
Troubleshooting Already Executed:
Refreshed subscriptions inside Native Access
Relaunched Native Access, logged out/in, and rebooted macOS
Removed Native Access cache directory (Macintosh HD > Users > Shared > Native Instruments renamed to .old) and re-authenticated
System & Order Details:
OS: macOS Sequoia 15.8
Purchase ID: BTcXPjVRB2ZK9C3mX
Support Ticket: #889641
I am losing studio time and client revenue while waiting for a license sync fix. Can a moderator please escalate Ticket #889641 to backend support to re-sync my license key manually?
