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Contacting someone at Izotope
I'm having account issues with my Ik licenses that transferred over. The problem is I keep getting charged every month, but I can not use my apps because of "unpaid invoices." These were from last year, and they are subscriptions. With a subscription, I could not use the apps that month because I did not pay. Sounds fair.…
iZotope Elements Suite
I keep getting this izotope website pop up when I open my bundle or vst plugins. And the bundle is not working. Off course Ive tried the whole enchilada that chat got gave me as an solution. It still doesn't work. first only the AU worked now nothing works after turning my computer on again
can't log in to izotope via native id
the native id login doesn't seem to work on izotope, the website nor the product portal. anyone else with this problem or a solution?
Can't log into the Izotope Product Portal for months now
I've been trying to log into the Izotope product portal for a couple of months now, never with success. It just stopped working one day. Both of my NI and Izotope passwords are the same. I've been getting the below error message. I NEED this to work. —————— Native Instruments Oops!, something went wrong There could be a…
Izotope install from Komplete 15
I recently purchased Komplete 15 Ultimate and understood that the bundle comes with Izotope products—Ozone Standard, Vocal Synth 2 and Trash. I swear I have never received an email from NI with Izotope details and have checked Spam/Junk/Trash. I've also opened a ticket for this and have not heard back from anyone. Has…
iZotope Music production suite available in Native access not installable
Hi, I can see the included sw as not installed in Native Acces, and the ADD LIBRARY is available, but adding the library assum that the sw already has been installed using Native Access, which is not the case because this was originalled installed through iZotope´s own installer. I have also added the relevant serial which…
How can I regain access to my account after failed merge with Izotope Account?
At the moment the Native Instruments website and Native Access are no longer accepting my NI account credentials. This has been going on since the beginning of this month and the lack of customer support is becoming unacceptable. After trying to login on the website it the website simply refreshes and the URL states:…
If I take Komplete Select, since I already have Ozone is it possible to change with something else?
So i tried to contact Native Instruments in the support but for some reasons it didn't allow me to access with my account on that page so I'm asking here.. Since I already have all the iZotope Elements collection and I want Komplete Select (which include Ozone Elements that I already have), is it possible to change that…
Is there a possibility we have our iZotope licenses listed in Native Access
Hi, I had 2 accounts, as many of us, one for iZotope and one for historical Native Instruments. Then the companies merged and choose Native Instruments as name. I bought products in my iZotope accounty and in my NA account. Especially I bought a pack containing Guitar Rig 7 form iZotope. After registering I see that it is…
Unable to Access Izotope
Hello I am unable to reset my password for izotope. No matter what I do i cant get an email for resetting. Is there a way to get a one time tcode to let me into my acount ?
Unable to Install Aurora, Plasma, and Cascadia in Native Access (Location Preferences Error)
Hello, I am having issues installing Aurora, Plasma, and Cascadia through Native Access. Every time I try, I get the error: "Installation failed: Review your location preferences." What I’ve tried so far: ✔ I set all installation locations to their default paths: Download Location: C:\Users\Public\Downloads Application…
Any way to disable Ozone's "Help us improve your experience" popup?
Is there a way to permanently disable this?
RX 11 Elements installation errors using Native Access (Mac Sonoma, then Sequoia)
Hi all, I'm having multiple problems trying to get RX 11 Elements installed on MacOS Sonoma, then on Sequoia. I'm really hoping someone could help so I can actually start to use this. Been trying to troubleshoot since Jan 25. Here are the problems I think I fixed, all from knowledgebase or community forum suggestions:…
iZotope Catalyst - 360 sub
Will the Catalyst series of plugins from iZotope (Plasma, Aurora, and Cascadia) be available with NI 360 subscription?
Izotope Server Error When Updating Billing
Hi! I wanted to run this by everyone while I wait for a response to my ticket, incase anyone else has run into this issue and could give some insight. When I try to update my billing info for the Music Prod. Suite monthly subscription, I receive the server error attached below. This also occurred back in November 2024,…
Logic Pro Core Audio crashing with new M3 Mac (IZotope Neutron 3.10.0 is likely culprit)
Specs: macOS 14.4 (23E214), MacBook Pro (14"), M3 Max, 36 GB RAM, 14 core (10 performance and 4 efficiency) I think that IZotope Neutron 3.10.0 is crashing Logic and causing related issues. I uninstalled Neutron and reinstalled but the issue is still present. I've had my M3 Mac for about two weeks. I was working on a…
I downloaded RX 8 through the product portal but Logic Pro doesn't find it
Hi…. I used Izotope RX 6 elements for years on my old Mac Pro. I recently bought a new Mac Air and downloaded RX 6 elements , since it's available for download and I had already purchased it. But it doesn't show up. The product portal says RX 6 is authorized to the computer, I click on install, it installs, says "updating…
Plug-in Alliance and Izotope Merging questions
Hello, I've been using PA subscription for years now, 4 or 5 actually. Just cashed in the vouchers to get 10 free plug ins per year I've subscribed. Now I see NI is acquiring Plug in ALliance but also have this is all in one bundle and I'm wondering how to go about this. I dont want to lose the track record I have of my…
iZotope installer
Are iZotope products in Native Access yet or are they under a separate installer/manager?
How Do I Enhance Dialogue and Clean Up Ambient Noise When Boosting Gain - RX 11
I am an Izotope RX 11 Standard "newbie," having purchased it just this week. As an unpaid volunteer, I was asked to "enhance" a 1989 portable cassette recording that was converted to a CD in 1994. I am an AV hobbyist, mostly doing video projects for many years. I have Cybelink Audio Director 6 (2014), but it was totally…

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New questions

Licence not transferable
Hello Community, 2 months ago I decided to sell my MK3 machine, which is why I requested a transfer licence. Things turned out differently and I transferred the licence back to my account and even updated the machine software to version 3. Now I want to sell the MK3 machine after all, but it says that no licence can be…
PAYMENTH METHOD ISSUE: SYSTEM CHOOSE FOR ME
GOOD MORNING. I NEED ASSISTANCE ON A PURCHASE I MADE ON YOUR SITE, I ASKED TO PROCEED WITH PAYMENTS VIA KLARNA SINCE IT IS POSSIBLE FOR ITALY, BUT THE ORDER CONTINUED WITH PAYMENT BY CREDIT CARD WITHOUT MY WILL. I WOULD LIKE TO CANCEL THE ORDER OR CHANGE THE PAYMENT METHODS POSSIBLY IN INSTALLMENTS WITH KLARNA. THE VIRTUAL…
Guitar Rig 6 - Controls with multiple states acting binary in Cubase 14
I recently updated to Cubase 14 and Guitar Rig 6 and I'm running into a strange issue where certain component controls in Guitar Rig 6 are behaving as if they only have two states when they should have more than that. For example, Raum will only let me select between Cosmic or Grounded. Or Choral will only toggle between…
Is there a flowchart anywhere for Kontakt?
Whenever I have had to navigate a synth engine, with hardware, there was generally always a flowchart in the manual. You could know within minutes how to get around. When you program in decent apps eg Ableton, there is a great LOM, once again you can get around the system very quickly Is there any flow chart for Kontakt…I…
CANNOT LOGIN TO NI.
I opened an account with an old e mail and want to transfer my Komplete 12 suite and NI account to this new email but Ni will not let me login??
Script errors
I keep getting script errors. What's going on here?
How can I have more than 1 set of samples in an instrument
Example: I am creating a bass guitar instrument which I would like to have 3 different "amp" settings. When I choose amp A, sample set A, loads. Choose amp B, sample set B loads, and so on. How would I do this?
My products stuck on "installing"
I posted this as a discussion but I want to post it as a question. I am attempting to install my maschine products on my new computer + hard drive(the downloads are being installed on the external hard drive) yet they are failing to install. However instead of getting an error message my Maschine 2 download is stuck on the…
Moved music collection from one computer to another..(Stems did not full carry over)
Hello all I recently transferred my music collection from my previous Mac (intel) to new silicone (M chip) one. I followed this support article 👇 https://support.native-instruments.com/hc/en-us/articles/209590429-How-to-Transfer-Traktor-Collections-Playlists-and-Settings-to-Another-Computer Everything seems to have worked…
show key instead of + or - on the pitch dial for remix decks
I want to match keys for my remix decks but it's just guess work and if it's loud you can't do it by ear…all you get is pitch + or - Does anyone know if or how to tell the key of the remix decks as you adjust the pitch?