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Can't log into the Izotope Product Portal for months now
I've been trying to log into the Izotope product portal for a couple of months now, never with success. It just stopped working one day. Both of my NI and Izotope passwords are the same. I've been getting the below error message. I NEED this to work. —————— Native Instruments Oops!, something went wrong There could be a…
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Izotope Server Error When Updating Billing
Hi! I wanted to run this by everyone while I wait for a response to my ticket, incase anyone else has run into this issue and could give some insight. When I try to update my billing info for the Music Prod. Suite monthly subscription, I receive the server error attached below. This also occurred back in November 2024,…
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Logic Pro Core Audio crashing with new M3 Mac (IZotope Neutron 3.10.0 is likely culprit)
Specs: macOS 14.4 (23E214), MacBook Pro (14"), M3 Max, 36 GB RAM, 14 core (10 performance and 4 efficiency) I think that IZotope Neutron 3.10.0 is crashing Logic and causing related issues. I uninstalled Neutron and reinstalled but the issue is still present. I've had my M3 Mac for about two weeks. I was working on a…
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I downloaded RX 8 through the product portal but Logic Pro doesn't find it
Hi…. I used Izotope RX 6 elements for years on my old Mac Pro. I recently bought a new Mac Air and downloaded RX 6 elements , since it's available for download and I had already purchased it. But it doesn't show up. The product portal says RX 6 is authorized to the computer, I click on install, it installs, says "updating…
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Plug-in Alliance and Izotope Merging questions
Hello, I've been using PA subscription for years now, 4 or 5 actually. Just cashed in the vouchers to get 10 free plug ins per year I've subscribed. Now I see NI is acquiring Plug in ALliance but also have this is all in one bundle and I'm wondering how to go about this. I dont want to lose the track record I have of my…
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iZotope installer
Are iZotope products in Native Access yet or are they under a separate installer/manager?
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How Do I Enhance Dialogue and Clean Up Ambient Noise When Boosting Gain - RX 11
I am an Izotope RX 11 Standard "newbie," having purchased it just this week. As an unpaid volunteer, I was asked to "enhance" a 1989 portable cassette recording that was converted to a CD in 1994. I am an AV hobbyist, mostly doing video projects for many years. I have Cybelink Audio Director 6 (2014), but it was totally…
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Is there a possibility we have our iZotope licenses listed in Native Access
Hi, I had 2 accounts, as many of us, one for iZotope and one for historical Native Instruments. Then the companies merged and choose Native Instruments as name. I bought products in my iZotope accounty and in my NA account. Especially I bought a pack containing Guitar Rig 7 form iZotope. After registering I see that it is…
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Asked to "Authorize in Product Portal" - Product Portal does NOTHING
Read the title. Trying to use the RX trial, install it and when I open a plugin it asked to authorize in the Product Portal. I click it, the portal opens and then… nothing. The trial period is slowing ticking down and I can't even use it. I've tried uninstalling and reinstalling. Still nothing. Every time I do that, the…
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No Refund Link for Unregistered Product
Hi everyone, I recently purchased a product from Native Instruments by mistake. I haven’t registered or downloaded it yet, and I’d like to request a refund. However, I can’t seem to find a “refund” link or option in my account or order details. I’ve attached screenshots of my account page and the order summary for…
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How to Upgrade iZotope Ozone
Hi, I have purchased KOMPLETE 15 STANDARD, which includes Ozone 11 Standard.I want to upgrade to Ozone 11 Advanced, but the upgrade plan on Native Instruments website is relatively expensive, $99.6.It only costs $80 on Sweetwater, the plan is called "iZotope Ozone 11 Advanced - Upgrade from Ozone 11 Standard"Can I not…
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iZotope Plasma and the upcoming Catalyst Series of plugins
iZotope has release a brand new effects plugin call Plasma. and the info page says this: Part of the new Catalyst Series, coming soon... Plasma is the first installment of iZotope's new Catalyst Series, a line of purpose-built, easy-to-use plugins that help you quickly solve difficult mix problems, letting you stay in your…
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Any updates on NI + Izotope account merging?
I can't find a clear answer online yet. Is there an easy way to merge these accounts so all the products are available in Native Access yet?
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Free Nectar 4 with Komplete 15?
I just purchased the Komplete 15 standard update (already own Komplete 14 standard). I see the products in Native Access (haven't checked them all but looks ok) but I cannot see the free Nectar 4. Any idea? Thanks
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iZotope and VST3 plug ins not loading
The free iZotope plugins and the VST3 plug ins and not loading into Maschine 2.16 software. I've placed them in the correct folders or added the correct folders to the location list, I've activated all the serial numbers that needed it. Nothing seems to be working, I am seriously at a loss. The iZotope plug ins and Konkakt…
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iZotope Product Portal not working but website is
Hi there, I tried logging in into the iZotope product portal to check for updates. But I just get Name/Password is wrong. I then signed in on the website with the same credentials and that worked. I also tried logging in to Native Access within the iZotope product portal but that just sent me back to iZotopes login. I…
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Izotope products have been wrongly 'Cancelled' in Native Access
Several Izotope products I bought either directly from Izotope or elsewhere, or got as an official free offer, have been cancelled in Native Access, first in NA 2 and today NA 3: Audiolens, Neutron 4 Elements, Relay, Ozone 11 Elements, Trash, and VocalSynth 2. I tried submitting a support request but it doesn't acknowledge…
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Izotope Audiolens for Mac won't actually install RA ACE - where is Izotope support?
Seriously I have been chasing my tail on this for hours. Users say the Izotope support is dicontinued and NI have no links nor any way I can find to raise a ticket. Where do I go to get this fixed? Audiolens is stuck and the offered solutions don't address the issue and no other support or possibility of raising a ticket…
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iZotope RX 9 crashing, no way to contact support?
It doesn't seem like submitting tickets on the iZotope site is working, so I'm hoping I can get some help here. OS = Windows 10 I haven't been able to use my copy of RX9 Advanced because it freezes whenever I open it. I've tried reinstalling the app using the iZotope product portal and using the standalone installer from…
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Ozone 11, Nectar 4 and Neutron 4 not working on Logic 11 Sonoma 14.5 M1
Is anyone having this problem? Logic will not authorize and authenticate the Izotope products now that I am running without Rosetta to get the benefits of Logic 11. I have contacted Isotope support and they had me delete the cache and reload the plugins, but they all failed during authentication again. Help is appreciated.