iZotope Product Portal not working but website is

Hanfi
Hanfi Member Posts: 6 Member
in Other Software & Hardware

Hi there,

I tried logging in into the iZotope product portal to check for updates. But I just get Name/Password is wrong. I then signed in on the website with the same credentials and that worked.

I also tried logging in to Native Access within the iZotope product portal but that just sent me back to iZotopes login. I change my password (although it worked) but still get the Name/Password wrong.

Everything is up to date btw…

Anybody have any idea or can help me?

Thanks

Hanfi

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Comments

  • Vocalpoint
    Vocalpoint Member Posts: 2,238 Expert

    Just logged in here (to Portal) and it's all good.

    Be sure that you are using your "unique" credentials for the Portal - which are different than Native Access - unless you have actually changed each to be identical.

    And - I do not know what this means:

    "also tried logging in to Native Access within the iZotope product portal but that just sent me back to iZotopes login. I change my password (although it worked) but still get the Name/Password wrong.

    Can you explain this a bit more?

    These two products are not linked in any way (yet).

    VP

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