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Native Instruments refused to provide a copy of the invoice for a product purchased on their website
Why Native Instruments refused to provide me a copy of the invoice for a the Keyboard M32 I purchased on their website?
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Why can't I buy 'Flow and Motion: Dombra'
I've been trying to buy this for two days. I go to "Deals" and every time I press "buy", I get a page saying "Oops! Something went wrong! We encountered an error processing your request" It said try "Products", where Dromba doesn't show up. I've tried logging out and back in again, and also tried my other computer (this…
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NI support chatbot is caught in a circular bug
After it asked me to enter my information, in order to create a ticket, it got caught in an error after the "attach screenshot" prompt. It would keep resetting to the same prompt, then follow it with "There was a problem"… No way to report this stuff…
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Kontact 8 and Komplete 15 standard have same price
Is there any reason to not buy Komplete 15 as it contains Kontact 8, given they are the same price?
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Issue with the 360Pro subscription.
Dear community, could you please advise how the subscription purchase process works? I selected the product, entered all my information in the form, and received a ticket. However, the 360Pro products do not appear in Native Access, except for the four free ones. Technical support is asking about errors, but there are…
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Skip this Company and go for something that works, like pioner.
I have the traktor Kontrol S8, and i have the machine pluss, jam, s61 and have both traktor 3 and 4. And a lot of sound packs, but now i have to give up on this company. I have tried for years to get this to work. They finaly released traktor 4 with stem separation, and that is exactly stems the s8 was made for. But the…
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iZotope and NI have lost all of my Ozone Products
The products portal for iZotope has lost all of my Ozone products. I made the purchase many years ago and I don't have access to the email that I purchased it with. And the products portal and the iZotope website are not letting me log in from that account, even though I know I have the password saved still. It is possible…
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All my iZotope products are missing from website account
Hello all. After the merge, I can't find my products on izotope website no more. They still show up in product portal but they all say "authorized to this computer but not to the logged account". Logged account is the same from website to product portal. I made a test and uninstall visual mixer within product portal...to…
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Bought Electric Mint 3-4 weeks ago and now and can't download the plugin a second time
Totally regret my purchase Never spend that must time on a software product registration issue before. I contacted support, answering the same questions over and over again, They have alle the information from the purchase and the login, but no you have to type it in by hand again and again and every time you need to go…
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Need for clarifications about the “My Products” list
Hi @Jeremy_NI. I would take the occasion of the new renaming of the “My Products” page to finally have some clarifications about how the system of listing our products is managed by NI. The first questions are about the “Not Registered” section First of all, I never understood why some products get added as “Not…
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Izotope Portal not working & nobody at NI is contacting me back.
I fell for the Summer Sale and purchased Ozone Advance 11. Here's my issue: I am not able to download or login into my updated product portal. I get this message: YOUR IZOTOPE ACCOUNT IS ALREADY UNIFIED TO A NATIVE ID ACCOUNT. YOU CAN USE YOUR NATIVE ID CREDENTIALS TO LOGIN IN THE FORM BELOW But it keeps showing the login…
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Migrate my iZotope purchases to Native Access
So… came across this info about iZotope being purchased by NI and the possibility to move from iZotope to Native Access. How? I do have a NI account, own Kontakt 6 and use it on daily basis. Same with Ozone 10, use it every day. So just did a fresh install of MacOs 26 and going thru all the plugins hell of installation…
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MY PRODUCTS, SERIALS, AND DOWNLOADS page on the NI website does not show my serial numbers anymore
I tried to access my products on the MY PRODUCTS, SERIALS, AND DOWNLOADS page in my NI Account in order to register new products. But only the product names are listed. I tried various browsers on various computers, it is all the same wherever i look Do you have any idea, what is causing this? I have a number of products…
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My product is missing from native access
Hi, I need to install komplete 7 on my music pc ( offline ) but apparently I can't download the installers, so I installed native access as per instructions ( on a windows 10 computer ) to see what it does, but kontakt 4 etc is not even on there, even with legacy enabled. What gives ( or takes..) ?
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Who can help ?
Q: Translation inserted by Moderator (translation by DeepL) . Cannot authorize izotope, see image for message. . . . . Already sent 2 requests to support, but no solution yet. . Community Code of Conduct - Please read before posting: Quote : Our community is currently only available in English. Please be advised that we…
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I can't login to Izotope with Native Instruments login.
When I use the Native Instruments login on my Windows computer, it works. However, when I try the same option on my MacBook, I'm sent back to the Izotope page, still logged out (I would put a discussion post there, but yet again, I can't log in). I went through the effort of resetting my password for Izotope altogether in…
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Isotope Product Portal Deny Access
Hello hope all is well. Just purchased the Production suite 7 and cannot get to the download phase, as Isotope Product portal is denying me access. Ive taken every corrective measure possible, but zero luck. Any help Is greatly appreciated. Cheers
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Will I be able to install Street Swarm Expansion?
Hi everyone, I was asking if someone from the support team can send me on email a direct download to Street Swarm Expansion because I have installation issues on Native Access (download failed). I bought the expansion some days ago and told the Support Team about it but I had no answer. I am already in contact with Support…
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iZotope Product Portal not working but website is
Hi there, I tried logging in into the iZotope product portal to check for updates. But I just get Name/Password is wrong. I then signed in on the website with the same credentials and that worked. I also tried logging in to Native Access within the iZotope product portal but that just sent me back to iZotopes login. I…
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I am a long time izotope user i can no longer access my account or use My subscription
For Some Reason I Can Not Get The Help I Need
