Is the product downloads page offline?

Question

Hello,

I have a music production PC with Native Access installed, but a slow home network connection. Fortunately, I have access to a faster connection outside my PC to download Native products. This is a situation similar to the post here:

https://community.native-instruments.com/discussion/42141/where-to-download-single-product-installers-without-native-access

However, when I try to download products from the suggested account page (https://www.native-instruments.com/en/account/downloads/), I get a generic error message. "Product downloads - Something went wrong".

I know the page was working sometime last week, but when I check it now, all I get is that error message. Is this a known issue and are there any workarounds? Thanks!

Avery

averym · Answer

Thanks PF! New to the forum, did not realize someone had already posted there. I shall wait for a fix.

PoorFellow · Answer

https://community.native-instruments.com/discussion/50657/is-the-product-downloads-page-offline

Yes , alas then it has now been confirmed by multiple users that there is a problem when the page tries to load account product list.

I advised more NI staff yesterday evening that there was a problem and someone else has most likely received notification today.  But so far there has been no response from anyone NI.

.