Hi,
I purchased iZotope Neutron 5 from the official Native Instruments site on June 15th and paid via PayPal. The payment has been successfully charged to my credit card, and I received the order confirmation email.
However, even after more than 48 hours, I have not received any serial number or download instructions. The product is not showing in my iZotope account or the Product Portal.
When I tried to reset my iZotope password, I got an error saying:
"Unable to reset password because account has been unified to a Native ID."
I can log in to my Native Instruments account just fine, but nothing related to Neutron 5 appears anywhere.I’ve already submitted a support ticket, but haven’t received any response yet.I’ve also checked all inboxes and spam folders for all possible email addresses I use, but nothing has arrived.
Is anyone else experiencing the same issue?
(Posting under "Other Software & Hardware" as the iZotope category is not visible in my interface.)
Thanks in advance.