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NI CHANGES CONDITIONS OF E-VOUCHER AFTER MY PURCHASE
Hi, I bought a KKA61 in December, which included an e-voucher to purchase an Instrument with the following conditions: "Please note that, in accordance with our terms and conditions, e-vouchers cannot be used in conjunction with special promotions. This e-voucher is valid for a Native Instruments Kontakt instrument in the…
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N.A. Install Failed, Solved by removing all N.I. products
Guys, Rewrite your installers into something actually usable. Right now, you're just wasting people's time, as me wasting you time when you read this. Yes, I'm browsing the web, and I see the number of issues with your software. Most commonly, NI has problems, NTK Daemon has problems, Izotope has problems. And yet,…
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Can I use my serial number on another computer?
I've recently updated my computer, but my main hard drive was having problems so I had to buy another hard drive and install everything all over again. But, Kontakt will not let me use the serial number I used before even though the website says you can use two computers . It says " Then serial has already been registered,…
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Updates That Delete Files And No Customer Service
I updated My MASCHINE MKIII almost a year ago in which the update deleted a bunch of instruments from my tracks. Even when I attempted to reload the instruments/files they cannot be found because they were COMPLETELY DELETED from my Mac! They appear to be there as shown in the video link that the customer service people…
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Maschine+ standalone: Kontakt sounds do not load when re-opening a project
Hi all, I am a new Maschine+ enthusiast, except for the following: When I load a Kontakt sound, no problem. If I close the project, and reopen it later: the kontakt sounds do not reload and I have to reload them manually one by one. Worse, they actually un-load automatically after some time (30-60 minutes)… It seem I am…
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product with no license. I need help!
Hello, I am a public school teacher that recently purchased an S61 MK2 for use in my classroom. Unfortunately, the place I bought it from did not give me a license. I tried asking them about the license and they said they had no way of giving me a license. I also asked for a refund, but they refused. So now I have this S61…
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How do I automate the vibrato & pitch bend knob in Electric Mint?
When I try to assign an empty automation slot to it, it simply just won't allow me, any help?
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Trying to prepare for a gig and need to get a license transfer so I can actually DJ. NI Support plz!
I recently switched to an X1 and was expecting to use it with rekordbox, however their site has been completely down for days so I am unable to get the plan I would need to use the X1. I tried to get a transfer from the seller for traktor but have not been able to contact them. The AI support bot has been nothing but…
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How do I email support?
Please!! How do I email support?
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Frustration with NI Customer Support re Installing Native Access
Sorry folks - this is a complaint about NI's customer support. I encountered the attached error when trying to install Native Access/Kontakt 7 on my main computer. NI suggested that this error is usually caused by a corrupted or missing Microsoft C++ Redistributable Package installation and suggested that I download the…
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Can I reclaim my old MPRJ files?
Hello all, Back in 2011 I bought a Maschine Mikro M1 and had loads of fun with it. I've since lost both the original hardware and software, however I have all the project files (.mprj) and samples saved. I would love nothing more than to be able to listen to my old beats again. Is it as simple as importing them into the…
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Isotopes ordering process is about as friendly as a guillotine.
Ordering the product was full of endless and worthless options, many texts to read, updates sent by email but never mentioned..The frist thing I did was to setup a profile and a payment option. Then I selected the RX11 product, This took me to the order form, but there were no options to do anything. The paying options…
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is Customer Support avoiding us?
Native Instruments Support, I have submitted three support tickets regarding the same issue without resolution. I recently purchased a Used MASCHINE MK3 and an Open Box KONTROL S61 MK3 from Guitar Center. Unfortunately, I am unable to register these products because they are still registered to previous owners who failed…
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Traktor Pro 4 Stability Issue ?
My name is Alexey, and I’ve been a longtime user of NI products. Recently, I started experiencing an issue with Traktor Pro software. I recently upgraded from Traktor Pro 2 to Traktor Pro 4, but now the software shuts down unexpectedly. I’m also using a Traktor Kontrol S2 (2011 model). I replaced USB-B to USB-C cable, but…
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Lost Authorization Key for Traktor FS2 / Final Scratch 2
Hi. I have lost my Authorization Key for my Traktor FS2. My Serial Nummer: [Removed by Moderator] My System ID: [Removed by Moderator] How can I create a new key? Can anyone help me please? kind regards Larry
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STILL need help getting the software for my secondhand maschine mk3.
Already been exactly 3 weeks since I last contacted support to link the software with the Maschine mk3 I bought on Reverb, could I get help?
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Komplete Purchased, Card Charged, but NI Removed My Order & Won’t Open A Support Ticket??
Hey everyone, it feels weird to jump into such a frustrating first post after using NI products (mostly) without a hitch for 10 years, but I figured the community could help. I purchased an update to Komplete 15 since I got a new system and almost nothing in Komplete 10 would work anymore. Card was immediately charged, but…
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George Duke Soul Treasures - 2 Questions
I just purchased George Duke Soul Treasures and had a couple of questions. 1) George Duke Soul Treasures appears to be a samples library. It is not clear to me if permission to use the samples in commercial releases is granted by purchase of the product. Or, is it necessary to request permission for use of a sample if one…
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Changing my subscription
Inhave been using a free trial of 360 pro for a month. The free trial has ended and I want to downgrade to essential as everything I have used is included in there. When I attempt to manage my subscription it will only allow me to reactivate and there is no option to change my subscription.
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No refunds on Komplete 15
I purchased Komplete Standard 15 when it was on the holiday sale and was also able to use a voucher but it was stuck on payment pending so I contacted support and opened a ticket. I asked them. Well apprently during the holidays they do not get back to you for weeks so I had to wait because my voucher code was not working…