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iZotope support cases go nowhere after using chat AI to open a case
I have licensing help and error support issues with "Repair" or "DEMO" showing in Native Access for (some) iZotope titles I have purchased but none cannot be repaired nor can have DEMO changed. I have no iZotope Portal issues mode for purchased items. In that portal they show as Authorized to computer or Authorized iLok,…
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4 years, still the same, Machine + wont turn on
you pay 1k for a controller that the only advantage that has is to work in standalone mode, and mysteriously doesn’t work. I already tried to force it with POWER+SHIFT, reset the sd card.. I think the community should have more respect, native instruments should make CLEAR that the machine 50 per cent of the time has…
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Native Access - download failed
I'm really annoyed about the problems with NI products, from handling the current K8 browser to Native Access. I've been trying to download the updates in Native Access for days, but I keep getting the error message “Download Failed”. And yes, there is internet. I have followed the instructions on Ni:…
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Request to expedite license transfer for Traktor X1 MK3 & Z1 M2
I have submitted a License Transfer request on Saturday to transfer my Traktor X1 MK3 and Traktor Z1 MK2 licenses to the new owner. Unfortunately, I only found out later that the Registration Team does not process transfers during weekends, and there was no clear information about this on the initial transfer pages. This…
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Cant login on homepage only in native access
hi i dont know why but i cant login on the homepage of native instruments. alwas if i click login he reloads the page and od nothing. i also cant create a support ticket because i cant log in. also on native access i cant create a support ticket because i cant log in. but the log in on native access works.xD
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Why does NI not offer support for legacy products
I had frozen my audio work station because I had loads of great virtual instruments and plugins that were all working fine, so why keep updating?However recently I had an HD issue on my mac and had to reformat and reinstall everything (unfortunately my Time Machine had gone weird, so I had switched it off). *I also wanted…
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East Asia (voucher problem)
Questions about East Asia Komplete instrument. https://www.native-instruments.com/en/products/komplete/spotlight-collection/east-asia/ Is it an update? Is it an upgrade? Is it a crossgrade? Is it under EDU license? Is it hardware? Is it an NKS partner product? Is it a product that is part of a special offer? Please answer…
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Traktor S3 tempo fader spare part
Hi I have been trying to find a way to contact Traktor for so long. The two local companies that used to take on Traktor products now refuse to because their customer service is so appalling. If anyone knows how the AI system works so you can talk to someone to get a part you need, please let me know! My tempo fader is…
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Received a voucher today, but cart says: "The voucher code 'XXXXXXXX' does not exist."
Hi, I am very happy to have received a voucher today. But after I selected a product, then I entered the voucher code in the shopping cart and the page shows: "The voucher code 'XXXXXXXX' does not exist. Please check the code and try again.“ Can anyone help? 😥 Thanks!
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Sales promotions do not always work at Native Instruments
I was caught by a sales promotion earlier this year. Buy a Z1 and get a Traktor Bag for free. The only thing I was supposed to do was to enter the promotion code. I did this and it did not work. So I contacted customer service. This is the answer I got: Unfortunately, the sale has expired since we have answered the request…
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s3 after three months left tempo fader dead and right one is acting up and the AI support is not com
Overthinking about whether my OS is verified... Hmm, it worked perfectly for three months... now it's probably expensive Chinese junk, since I can't remap it in the controller manager because that doesn't work... the only option is to send it in or dump it on the AI developer... in my mind Sorry, but the stupid support AI…
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How to get support? Chat agents not answering.
I understand there is no phone support or email support. but chat agents are not answering. I talk to the automated AI agent for a while and then they "escalate" to a human and nobody ever picks up the chat. I purchased duplicate software packages and can't get it fixed. any ideas?
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There is zero reason to review digital orders when the payment goes through.
Why is my order to upgrade to maschine 3 sitting in a "under review" status? The payment went through…. What needs to be reviewed?
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Why is my order 'Under Review' AGAIN?
This repeat is just ridiculous. Some people have been waiting for months after purchase. This practice of not delivering products even after recieving payments is just straight up scam. I will be filing a law suit in 2 days if you guys do not deliver my products cause this is just becoming a joke.
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The accessibility rabbit hole and where we are today. Can we fix this?
Hello NI users and NI product developers, support staff and senior management, I am submitting this post in support of blind and visually impaired Native Instruments customers / End Users who are facing many challenges within the current conditions of Native Instruments Komplete software and hardware. These issues are of…
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vocal colors presets do not mach previews
When browsing the previews of vocal colors, a lot of them are very breathy or (I'm guessing) mastered. when I select the preset, they sound much smaller and no where near as textured or vibrant as the preview. or in some cases, almost completely different. three examples: embedded reverse, etheral world and evolving…
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unable to start free trial for 360 Essentials
After filling the payment screen with my credit card information and accepting the terms, I click Continue, but nothing happens. The javascript console of the Chrome browser I am using reports an error. I am logged it via Google. Trying the chat to report the error I get into an endless loop of questions. Is there a…
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[iZotope Neutron 5] Payment completed, but no serial or download after 2 days
Hi, I purchased iZotope Neutron 5 from the official Native Instruments site on June 15th and paid via PayPal. The payment has been successfully charged to my credit card, and I received the order confirmation email. However, even after more than 48 hours, I have not received any serial number or download instructions. The…
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Fiddle in Spotlight Collection: Ireland
Is it only me who finds the Fiddle in Spotlight Collection: Ireland practically unusable? I was shocked when I saw that NI put an instrument of this bad quality into the library. It is executed astonishingly poorly, with all note transitions and ornaments coming across as super out of tune and screechy. I mean I get that…
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Do priced for Australia include GST?
I've looked for a search feature in these forums, but could not find one. ALso, the Chat featire is not loaded at all right now, so sorry for this question. I'm about to checkout on a big order here in AUD for delivery to Australia, and there's a warning in the checkout that I must pay GST (an additional 10%). For…
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S61 MK3 Return - Requesting Shipping/Prepaid Label
Hey NI team/community, I recently requested to return a hardware item within the 14-day window, and while I appreciate NI accepting the return, I was told I have to cover shipping myself. I’m in Toronto, Canada, and I’ve checked with FedEx – it’s going to cost me over $400 CAD to ship it back to California with the…
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Why is NI support so Terrible..
I feel that they dont care about their customers.. Soon they wont have any customers. I will never buy another product from NI because of Very Bad Service.. Thanks for listening to me.. More Than NI will do..😶
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Plugins Disabling Keyboard & Mouse Input While Plugin Window Is Open (and Other Conditions)
This originally was going to be a post about this behavior happening with just one plugin, but now I've experienced it occur with two. My computer specs are on the bottom of this post. The first is Guitar Rig 7 in Ableton Live 11 Suite. When pressing the space bar one too many times while the plugin window is open -usually…
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Disgruntled customer
I've tried through the ticket channels in customer service but still not heard back after 3 days, I wanted to buy a bundle which was s88 mk3 keyboard and ultimate software but clicked on just the software, so paid full price but still need the keyboard at a discounted price so it the same as buying the bundle Please help
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Defective product and great dissatisfaction with customer support.
My latest experience. I bought an audio interface from NI (Komplete Audio 6 Mk2), which after half a year of trying to reach customer support, installing various recommended drivers, was finally sent to the service center and it turned out that the product was defective from the factory. They returned me a used second-hand…
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Komplete Kontrol 3.4 startup freeze bug
Komplete Kontrol worked finde here in version 3.21. After updating to Komplete Kontrol 3.40, I can no longer start it at all: it always hangs during the startup scan, with the same plugins and plugin folder structure that was scanned without problems before. NI's hilarious support page advice to remove every file showing…
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S4 Mk3 problem: playback slowdown, freezing, crashing..
Hello everyone! I've been using an S4 Mk3 controller almost from the beginning, but unfortunately, it hasn't been working well with the Traktor software for some time now. Currently, I’m using version Pro v4.2.0 build 36. At illogical intervals, either playback slows down and the sound becomes distorted, or the sound…
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New S49 software won't load
I just downloaded the Komplete Ultimate 15. Now I'm trying to fire up the Kontrol S49 but I'm stuck in an endless loop of "download native access" I did manage to download something (sorry after digging at this for so long I forgot what it even was) but then the keyboard screen said "an error occurred, try again" I really…
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Any hope for secondhand owner of A25?
So I purchased this controller in Like New condition from Amazon and of course, the serial # is already registered. Let me first say that the chat function is infuriating; it opens new cases automatically if there is no agent available. If I can't manage to type 'Live Agent' at the right time it open a new ticket! When I…
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I can't log in to my original account because I've lost access to my email address
So, I've been struggling with this for the last few days as I have no idea how to contact support about it, but I can't log into my original NI account that I spent a lot of money on (not this one) because I'm supposed to confirm my email address, but my access to that email address has recently expired with no way of…
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can we plz make native access beter
its crashed my pc many times in the last month or so. i used to be able to see my products but could never install them; now i cant even get that far without it trying to install a damond tool that fails every time. ive had my maschine+ for about a month now and its a total paper weight cause i cant install any sounds to…
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I can't use my $25 voucher. HELP!
After spending an additional $400 to "update" my $1700 software package, I at least go a whopping $25 voucher. So I went to NI, found that they waited until I purchased Komplete 15 to release Nightshade, and so I thought I'd buy it with the voucher. Nope, you have to spend $49 it says. Fine, so I find another $29 dollar VI…
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NI CHANGES CONDITIONS OF E-VOUCHER AFTER MY PURCHASE
Hi, I bought a KKA61 in December, which included an e-voucher to purchase an Instrument with the following conditions: "Please note that, in accordance with our terms and conditions, e-vouchers cannot be used in conjunction with special promotions. This e-voucher is valid for a Native Instruments Kontakt instrument in the…
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A disgrace how customers are treated
Subject: Missing Invoices and Lack of Customer Support I am writing to formally raise a concern regarding two missing invoices from last year, totaling over 500 euros. Despite my previous attempts to resolve this issue via email, I have yet to receive any form of assistance or acknowledgment from your support team. Earlier…
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Could You Please Respond to My Email Sent on the 29th?
Hello, I sent an email with the subject "University Student Visit Inquiry – Sungshin University, South Korea" on the 29th but have not received a reply yet. I understand you must be busy, but would it be possible for you to respond? It's perfectly fine if you have to decline, but we are big fans of Native Instruments and…
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Damage 2 on free Kontakt?
I bought Damage 2 a month ago and was wondering whether or not I'm capable of using Damage 2 with the free version of kontakt or do I have to buy Kontakt complete? Or another paid version. I'm assuming I have to get the new versions but I want to make sure before I buy. Thanks
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Order from '5 for $55 Sale' is still has status of "In Progress"
I made the purchase over 72 hours ago. I've religiously checked my email account registered with NI & NI's Native Access application, reviewing my Spam folder too. No email advising order status completed and releasing a link for the serial numbers. I have not experienced beforehand this long time elapse to receive an…
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[HELP] When did the Komplete Select + Akai Pro Bundle offer end?
my voucher code for the komplete select bundle wasnt working, and i used the chatbot online to see what was wrong with it, but it told me the promotion had ended and to see the terms and conditions at the bottom of the email, to which there were none? ive looked everywhere and cant seem to see where theyve said that this…
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Maschine+ standalone: Kontakt sounds do not load when re-opening a project
Hi all, I am a new Maschine+ enthusiast, except for the following: When I load a Kontakt sound, no problem. If I close the project, and reopen it later: the kontakt sounds do not reload and I have to reload them manually one by one. Worse, they actually un-load automatically after some time (30-60 minutes)… It seem I am…
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Problem with my recent purchase and activation of traktor 4
Hi, I recently buy a Kontrol X1 MK3 and add the serial to my native account. But it only activate Traktor 3 and not Traktor 4 i don't know why. I try to contact Native assistance by mail ou tchat but no answer. Can someone help me with this licence problem ? thanks and pardon my english
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How can one trust NI (Komplete Kontrol S series mk3)
Having warm, sunny Sunday around just found information from 2023, saying, that the company is about to have new S series keyboards - mk3. They were supposed to have more powerful processor to allow more complex instrument interfaces with animated UI, standalone functions… Now with the latest update, 1,5years later, I can…
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Why can't I receive emails from Native Instruments?
This is not my main account because I couldn't log in with my previous account and had to register a new one to ask questions. When I tried to merge my accounts on Izotope, an error occurred. I couldn't receive any emails from Native Instruments, and when I logged into the Native Instruments website, the address bar showed…
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S2 MK3 another issue. Jogwheel now far too loose
HI, So when it rains it pours. Few days back my crossfader on this 6 month old unit started behaving erratic out of the blue and despite blowing it out multiple tiomes as well as using Deoxit fader lube as well as regular Deoxit it is still not working properly. NOw after contacting support to try and get this either…
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Subscription issue?!
I was previously on the $50 subscription and cancelled it back in 2024. I wanted to reactivate it on a lesser plan but it wouldnt let me without first reactivating it on the original plan?! is there a way to get my money back and activate the cheaper plan without waiting a month and wasting money?!
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How I do I escalate a complaint regarding customer service?
Why is it that whenever I use NI customer support I want to punch a wall. Its an absolute joke. No one answers the live chat even though no one is in the queue, I cant raise a ticket anywhere.
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PAYMENTH METHOD ISSUE: SYSTEM CHOOSE FOR ME
GOOD MORNING. I NEED ASSISTANCE ON A PURCHASE I MADE ON YOUR SITE, I ASKED TO PROCEED WITH PAYMENTS VIA KLARNA SINCE IT IS POSSIBLE FOR ITALY, BUT THE ORDER CONTINUED WITH PAYMENT BY CREDIT CARD WITHOUT MY WILL. I WOULD LIKE TO CANCEL THE ORDER OR CHANGE THE PAYMENT METHODS POSSIBLY IN INSTALLMENTS WITH KLARNA. THE VIRTUAL…
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Next User: Problem with my recent purchase and activation of traktor 4
I have the same problem like this, support doesn't help me :-/ "Hi, I recently buy a Kontrol X1 MK3 and add the serial to my native account. But it only activate Traktor 3 and not Traktor 4 i don't know why. I try to contact Native assistance by mail ou tchat but no answer. Can someone help me with this licence problem?"
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My products are stuck on "install"
I am attempting to install my maschine products on my new computer + hard drive(the downloads are being installed on the external hard drive) yet they are failing to install. However instead of getting an error message my Maschine 2 download is stuck on the "installing" screen and has been for many hours now. While some of…
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Session Guitarist best suited to Blues ?
Hello everybody, I'm looking for the version of Guitar Session that's best suited to Blues because I want to build backing tracks to accompany myself on the acoustic piano. I've already bought Electric Mint (probably because I owned a Stratocaster when I was younger), but I don't find it very easy to adapt riffs and sounds…
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No order confirmation or product download. Login keeps saying wrong email.
I ordered Ozone11 Advanced. NI charged my credit card but I never received a confirmation of the order or the actual download. I opened a ticket with NI and got one response so far. Also the login is really messed up. It keeps saying the wrong email or password and I've reset it several times. Super frustrating. I am…