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komplete 15 collector upgrade
hi. friends just wondering I bought upgrade and payment went ok and I'm still sat in progress? can we predownload the update or it only on 23 September that wee can download it? thanks
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Support problem
I having a nightmare trying to contact support, the only way i can see is to use the live chat, but whenever i use it i get no reply or anything, not even an automated one or bot. I have no idea what is going on and i am hoping someone can help
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I'm locked out of my Izotope account. Says contact support. NO way to contact support.
I used my izotope login (yes my IZOTOPE and not Native-Instruments login) and the password that successfully works failed to work on the isotope site and after a few tries I am locked out - I cannot log in. The kicker is it says contact support. …. There is no way to contact support. I'm asking nicely for someone with a…
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How do I reach a live person to help me with a Komplete Kontrol technical issue?
Hello. Komplete Kontrol has suddenly stopped working on my computer. I have tried troubleshooting in every way that I can think of: opening from the instrument folder. Opening from the Native Instruments Ap. Making sure all my updates on both my computer and for NI are up to date. Closing aps. Shutting down my computer.…
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Kontrol MK3 Build Quality
I recently purchased a S49 MK3 and its much more noisy then I had expected. The whole housing creaks and makes crackling noises when I press buttons or keys. I play with a light touch with my velocity curve set to soft 3 and even with that I struggle to hit full velocity so I'm not pressing hard at all. My Maschine MK3…
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Traktor pro 4 bug disables all NI controllers, help!!!
Be careful installing Traktor Pro 4 or trial version on older Mac OS. I tried installing. It said it does not support my OS and yet changed a setting that completely cut all connection with any Traktor controller. Can’t even use them in MIDI mode. I can’t use my S5. S8. F1. Fount out at an event and was devastated. It does…
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My Kontrol S88 is stuck on the "Add your serial number" screen and I can't reach support"
It tells me to add a serial number but I already added it in Native Access. And I think I broke the support chat but because I'm stuck with it. Nothing has been happening for like 12 hours
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Submitting a Support Ticket
Following up on my previous post… how do you submit a support ticket? I've done multiple google searches… and tried to navigate the new native instruments community forum and don't see that option. Thanks!
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HELP: NI denies activation of B4-II after new installaton
I'm using B4-II for 19 years. And I love it. Now, me 6 year old current laptop with Windows broke and I had to buy a new one. Until now B4-II run very smooth under Windows 10 64 bit! Sadly NI has finished support for B4-II in 2020 for internal reasons. This means that now NI doesn't offer any possibility to aktivate B4-II…
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K15 Pre-order - Payment Selection Window not working?
Anyone else having difficulties in executing a purchase for the K15 preorder? When clicking to select a form or payment, the display looks like the image I've attached here. Tried numerous times and on three different devices (PC, iPad, iPhone) - no go. Tried the online chat - also no go. Tried the email - no go. Gave me…
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S88 Mk2 will not power up
Hi, I'm going round in circles trying to get an email address to log a hardware fault with my S88, however I keep ending up back at the start irrespective what options I click. Does anyone have a support email address I can contact NI or is there a phone number?
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Native Access - failed installation (with full disk access)
Hello, I am unable to install any effects from my library via Native Access. Version 3.9.1 (92457bd / 1.16.0.0) I receive the error message that NTKDaemon requires full disk access - but it does have this according to my System Prefs, as does the app. I have undertaken full uninstallation and new installation several times…
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How to get NI SUPPORT??
Your site is stupid, I can't get support, I made a lot of clicks in "cycle" of links about support. There is no any form to ask a support! Why?? My problem is - I bought 1,5 days ago Traktor Pro 4 But order is still in process. I spent 75$. Where is my download instal link?? "My PRODUCTS…" - there is no here TP4 Native…
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Where do I access the product support form?
I am currently having issues with my plug-in, stating that my version of Kontakt is too old. When I tried to install an older version of my plug-in (Noire) the download link would not work and would stop after 2/3 of the download completed. I've tried numerous solution to solve the issue but none of them worked. How do I…
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Problem with Kontrol S88
Komplete 14. Unfortunately, I have spent the past two days trying to set up the controller without success. I'm quite surprised that there is no support from the company for issues like the one I'm encountering. I followed all the setup steps: loading Native Access, registering the hardware, and attempting to install the…
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Re:Customer service
Can anyone provide me with an email for actual customer support as the links are sending me in an Endless loop! Thanx!
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Which software comes with KK MK1 if I sell it?
Hi there, about to sell my beloved Komplete Kontrol s49 MK1 keyboard. not sure what software came with it and wondering if anybody knows where I can find exactly what software instruments and plug ins (perhaps a list somewhere?) of what will go with it to the buyer (as he’s asking). Also will I still get to keep access to…
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Komplete Kontrol mk 2 jumping out of intelligent mode and not working
Exactly as the title says, Just moved plugged everything in (Over 20 times checked everything) but every time i load up and instance it jumps out of intelligent mode in Cubase pro 13, midi fine. Works fine if I load the komplete kontrol standalone. Another issue my status bar flickers when komplete kontrol is open, just…
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Izotope Audiolens for Mac won't actually install RA ACE - where is Izotope support?
Seriously I have been chasing my tail on this for hours. Users say the Izotope support is dicontinued and NI have no links nor any way I can find to raise a ticket. Where do I go to get this fixed? Audiolens is stuck and the offered solutions don't address the issue and no other support or possibility of raising a ticket…
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A need to reopen ticket (#4201762)
Hello Support team Again I can not update Kontakt 7 from the NI The updated version on K7 is not shown… Last time you have sent me a zip file with the updated. Can you do that again