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Is there such a thing a customer service at NI?
I have questions that only someone at NI can answer. Why isn't there a contact email or chat or anything like that for me to use to ask simple questions before I spend any more money with this company? If anyone knows how to speak with someone at NI could you please let me in on the big secret? Thank you.
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Am I the only one suddenly not able to make purchases?
I wanted to pick up the new 24 Keys bundle and it says: Oops Something Went Wrong with Your Request. Never had this trouble before.
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What's the best alternative choice to Traktor DJ software?
Do you hear that, too? The silence from NI? Yeah. Exactly. Hello everyone, With the announcement that Apple Music is now available as a[dditional] streaming source for many (all?) other DJ software and Traktor is once again missing from this list, I've decided to switch DJ software. Unfortunately, because I've actually…
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Maschine MK3 stuck on "Production and Performance System" screen.
Maschine MK3 stuck on "Production and Performance System" screen. I've connected to root USB port on my Windows 10 computer and used power adapter and this screen won't go away. A few times it would boot properly but then hang and not respond. I know the USB is connecting properly using USBview utility, it shows successful…
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NI help?, how to contact technical support ?
There is no clear way I can find to contact technical support. Does anyone know how to do this? It's absolutely absurd that this is hidden.
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MacBook Air M4 chip & Traktor 2
Hello , I just migrated to a new MacBook Air with M4 chip and found out that Traktor 2 is not longer working. I updated the NI app and didn't find any update to the Traktor 2 software. Does Traktor 2 works on Mac with M4 chip? Thanks for helping out. Anando
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iZotope Elements Suite
I keep getting this izotope website pop up when I open my bundle or vst plugins. And the bundle is not working. Off course Ive tried the whole enchilada that chat got gave me as an solution. It still doesn't work. first only the AU worked now nothing works after turning my computer on again
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Native Instruments’ upgrade model is a total racket . am I alone in my feelings ?
As a longtime user of Native Instruments products, having invested in Komplete since Ultimate 6 and upgrading through the years, I feel compelled to express my frustration and concern over the current state of NI’s upgrade model. I am not alone in this—many users have voiced similar dissatisfaction, yet nothing seems to…
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Komplete Kontrol 3.4 startup freeze bug
Komplete Kontrol worked finde here in version 3.21. After updating to Komplete Kontrol 3.40, I can no longer start it at all: it always hangs during the startup scan, with the same plugins and plugin folder structure that was scanned without problems before. NI's hilarious support page advice to remove every file showing…
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I can't log in to my original account because I've lost access to my email address
So, I've been struggling with this for the last few days as I have no idea how to contact support about it, but I can't log into my original NI account that I spent a lot of money on (not this one) because I'm supposed to confirm my email address, but my access to that email address has recently expired with no way of…
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How to rollback updates / Maschine 3 has completely retroactively corrupted every Plugin
I wanted to update to Maschine 3, so I updated all my plugins and installed it. Now, every kontakt based instrument I own (Komplete 13 Ultimate I believe) does not work anymore because it tells me apparently my Kontakt Version (6 I own) is too old. I installed Kontakt Player 7 and 8 but Maschine doesn't care. This does not…
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Warranty repair cost £59 to get your device back?
Hi Support Ticket: #4475335 I am posting on here as its time sensitive and last time saw a much faster response here than NI support. If this doesn’t get resolved soon the courier has said they will send the keyboard back to NI in Germany. I sent a keyboard for an in warranty repair 21st Jan I have already posted about…
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Second-hand machine micro mk3
hi I emailed customer service around 12 hours ago. I don’t know how long it takes to get a response if anyone knows. But I bought a used machine micro mk3 on guitar center not knowing about the software I needed to download for it to be useable. I wanted to use this with fl studio. Is there any way for me to do that?
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No support after spending £1000's with NI?
Day 8 no meaningful response from native instruments support, asked multiple times for a manger, just been ignored, if they do reply its a response nothing to do with the case?? ridiculous. £1000's spent on NI and cant get basic support Ticket Number:#4475335.. Lets see how many days it will take for someone to read my…
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How to contact Pre-Sales Support?
Newbie here. Debating whether to buy the Kontrol S88 Mk3 88-key Smart Keyboard Controller. I’ve read that NI’s support ranges from poor to nonexistent. True? I’ve read that NI is struggling and may go out of business. True? I’d like to ask NI some questions about this pricey product. But there appears to be no way to…
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Purchased: Expansion - Artist Expansion - Bazzazian and can not Download
Hello, baught this Product Expansion - Artist Expansion - Bazzazian in the email confirmation they say i would get a Download link, but there is no email with a Download link, also not in Spam and there was nothing new to download in NI - Access. Can somebody help me? Thank you.
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Urgent Issue with Noire (and other libraries) Compatibility After Updates through Native Access
Hi Native Instruments, I’m reaching out to express my frustration with a significant issue I’ve encountered, one that’s not only hindering my workflow but also jeopardizing my ability to work with previous sessions. I recently tried reopening older sessions for remixing with Noire—a library I purchased when I was using…
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Traktor Pro 4- Deck Layout - Column: Icons - No checkmark-icon with stem-generated song
I use Traktor 4 Pro. In the deck layout, I have set the "Icons" column to show a checkmark when a track has been played. However, in that column, there are sometimes three horizontal lines stacked on top of each other. These appear when a track uses "Stems." The problem is that when I play such a Stem track, no checkmark…
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Support for Guitar Rig 5 with M2 chip Mac
I have raised this issue and received a ticket number but no one at NI has responded since 13.02.2025 despite my sending several messages. Is this normal?
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Problem with Century Strings
I can't download Century Strings. I tried for more than two weeks now and always have error messages. I contacted NI Support, but didn't hear back. Can someone (member of the community or NI staff) please help me with this? My strong impression is that the software on NI's servers is corrupted b/c I tried to download this…