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[iZotope Neutron 5] Payment completed, but no serial or download after 2 days
Hi, I purchased iZotope Neutron 5 from the official Native Instruments site on June 15th and paid via PayPal. The payment has been successfully charged to my credit card, and I received the order confirmation email. However, even after more than 48 hours, I have not received any serial number or download instructions. The…
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Do priced for Australia include GST?
I've looked for a search feature in these forums, but could not find one. ALso, the Chat featire is not loaded at all right now, so sorry for this question. I'm about to checkout on a big order here in AUD for delivery to Australia, and there's a warning in the checkout that I must pay GST (an additional 10%). For…
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Plugins Disabling Keyboard & Mouse Input While Plugin Window Is Open (and Other Conditions)
This originally was going to be a post about this behavior happening with just one plugin, but now I've experienced it occur with two. My computer specs are on the bottom of this post. The first is Guitar Rig 7 in Ableton Live 11 Suite. When pressing the space bar one too many times while the plugin window is open -usually…
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Disgruntled customer
I've tried through the ticket channels in customer service but still not heard back after 3 days, I wanted to buy a bundle which was s88 mk3 keyboard and ultimate software but clicked on just the software, so paid full price but still need the keyboard at a discounted price so it the same as buying the bundle Please help
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Defective product and great dissatisfaction with customer support.
My latest experience. I bought an audio interface from NI (Komplete Audio 6 Mk2), which after half a year of trying to reach customer support, installing various recommended drivers, was finally sent to the service center and it turned out that the product was defective from the factory. They returned me a used second-hand…
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Komplete Kontrol 3.4 startup freeze bug
Komplete Kontrol worked finde here in version 3.21. After updating to Komplete Kontrol 3.40, I can no longer start it at all: it always hangs during the startup scan, with the same plugins and plugin folder structure that was scanned without problems before. NI's hilarious support page advice to remove every file showing…
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S4 Mk3 problem: playback slowdown, freezing, crashing..
Hello everyone! I've been using an S4 Mk3 controller almost from the beginning, but unfortunately, it hasn't been working well with the Traktor software for some time now. Currently, I’m using version Pro v4.2.0 build 36. At illogical intervals, either playback slows down and the sound becomes distorted, or the sound…
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New S49 software won't load
I just downloaded the Komplete Ultimate 15. Now I'm trying to fire up the Kontrol S49 but I'm stuck in an endless loop of "download native access" I did manage to download something (sorry after digging at this for so long I forgot what it even was) but then the keyboard screen said "an error occurred, try again" I really…
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Any hope for secondhand owner of A25?
So I purchased this controller in Like New condition from Amazon and of course, the serial # is already registered. Let me first say that the chat function is infuriating; it opens new cases automatically if there is no agent available. If I can't manage to type 'Live Agent' at the right time it open a new ticket! When I…
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I can't log in to my original account because I've lost access to my email address
So, I've been struggling with this for the last few days as I have no idea how to contact support about it, but I can't log into my original NI account that I spent a lot of money on (not this one) because I'm supposed to confirm my email address, but my access to that email address has recently expired with no way of…
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can we plz make native access beter
its crashed my pc many times in the last month or so. i used to be able to see my products but could never install them; now i cant even get that far without it trying to install a damond tool that fails every time. ive had my maschine+ for about a month now and its a total paper weight cause i cant install any sounds to…
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I can't use my $25 voucher. HELP!
After spending an additional $400 to "update" my $1700 software package, I at least go a whopping $25 voucher. So I went to NI, found that they waited until I purchased Komplete 15 to release Nightshade, and so I thought I'd buy it with the voucher. Nope, you have to spend $49 it says. Fine, so I find another $29 dollar VI…
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NI CHANGES CONDITIONS OF E-VOUCHER AFTER MY PURCHASE
Hi, I bought a KKA61 in December, which included an e-voucher to purchase an Instrument with the following conditions: "Please note that, in accordance with our terms and conditions, e-vouchers cannot be used in conjunction with special promotions. This e-voucher is valid for a Native Instruments Kontakt instrument in the…
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A disgrace how customers are treated
Subject: Missing Invoices and Lack of Customer Support I am writing to formally raise a concern regarding two missing invoices from last year, totaling over 500 euros. Despite my previous attempts to resolve this issue via email, I have yet to receive any form of assistance or acknowledgment from your support team. Earlier…
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Could You Please Respond to My Email Sent on the 29th?
Hello, I sent an email with the subject "University Student Visit Inquiry – Sungshin University, South Korea" on the 29th but have not received a reply yet. I understand you must be busy, but would it be possible for you to respond? It's perfectly fine if you have to decline, but we are big fans of Native Instruments and…
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Damage 2 on free Kontakt?
I bought Damage 2 a month ago and was wondering whether or not I'm capable of using Damage 2 with the free version of kontakt or do I have to buy Kontakt complete? Or another paid version. I'm assuming I have to get the new versions but I want to make sure before I buy. Thanks
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Order from '5 for $55 Sale' is still has status of "In Progress"
I made the purchase over 72 hours ago. I've religiously checked my email account registered with NI & NI's Native Access application, reviewing my Spam folder too. No email advising order status completed and releasing a link for the serial numbers. I have not experienced beforehand this long time elapse to receive an…
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[HELP] When did the Komplete Select + Akai Pro Bundle offer end?
my voucher code for the komplete select bundle wasnt working, and i used the chatbot online to see what was wrong with it, but it told me the promotion had ended and to see the terms and conditions at the bottom of the email, to which there were none? ive looked everywhere and cant seem to see where theyve said that this…
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Fiddle in Spotlight Collection: Ireland
Is it only me who finds the Fiddle in Spotlight Collection: Ireland practically unusable? I was shocked when I saw that NI put an instrument of this bad quality into the library. It is executed astonishingly poorly, with all note transitions and ornaments coming across as super out of tune and screechy. I mean I get that…
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Maschine+ standalone: Kontakt sounds do not load when re-opening a project
Hi all, I am a new Maschine+ enthusiast, except for the following: When I load a Kontakt sound, no problem. If I close the project, and reopen it later: the kontakt sounds do not reload and I have to reload them manually one by one. Worse, they actually un-load automatically after some time (30-60 minutes)… It seem I am…