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S88MK3 Midi works but locked out of deeper integration and browser/daw functionality..
Okay. So. I started off with a unit (S88 MK3) that didn't want to connect right out of the box. It ended up showing up as a corrupted driver connection and wouldn't show up as a named device in device manager, which also meant it wouldn't trigger a firmware update in the MK3Updater. After a few hours of staring at the…
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How does one actually contact support?
It's ridiculous that you pay for a product that is promised immediate download and then have no recourse when it can't be downloaded. It's not like NI is some poor guy working on sample libraries in his basement. This company should have links to real customer support on every page! I paid for two instruments and Native…
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Why does my Native Access still not work properly?
See my request for help logged months earlier…. (now signed off as "answered")
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[[[[[cancelled account]]]]]
why my account has been cancelled with no advise or no reason please I want to get back my service that I use daily. thanks
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Why is the Native Instruments Support so bad ?
Native Access fails with EVERY Download ! All Steps "Full DiscAccess" is right - INSTALLATION FAILED !!! every time ! NI likes to have more traffic on the Servers - right ? I paid for Software - but NO SUPPORT !! that sucks !!!
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Kontakt 8 not showing after purchase
Can anyone advise please. I've never had an issue with any NI software before….I have purchased Kontact 8, and the Upright Bass instrument. I have received notification that i can download them, but nothing shows in Native Access. I am bitterly disappointed that i cannot generate an enquiry/support ticket, it just takes…
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Chat Bot
The chat bot facility is not working and I need to raise a ticket. Since I cannot pass through the chat bot, I cannot raise the ticket. Any other ways through this?
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No you can't use your worst programmers for the installer
No one buys the installer, it's not something you can market as an advantage, it's more or less a nuisance project you just have as enabling background technology, it's something you can break junior engineers on before they introduce crashes into the sessions of high-profile clients on deadline… Nope. All of the above is…
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E-Voucher not working ... are they bugged?
Hey, I have bought my Maschine in mid April but havent had the chance to set it up before so I am only trying to use my 6 free expansion e-voucher now (its still valid). I have selected the 6 expansions that I like the most but when I enter my code in the checkout I have an error. First it said that the code was not valid…
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Traktor 3 license to new laptop
Good afternoon! After about 11 years i finally had to buy a new laptop. On this laptop i always had Traktor 2 and later (most of the time) Trakor 3 PRO. Now i want to use Traktor 3 PRO on my new Windows laptop, after some searching i found the used product key in the software on my old Macbook pro. When i try to enter that…
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Does anyone even work at Native Instruments anymore?
I know there are developers, how else would they be able to come out with new products. But trying to reach someone if you have a question or have a problem has gotten to be ridiculous. I wasn't going to buy anything from Native anymore, and I haven't in a long time. But I'm sure I'll need Kontakt 8 for something,…
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Customer Service
why is there not a customer service number
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Regarding neutron 4
I ordered komplete 15 collectors edition on sep 30 when it was free.... Today i got serial but i didnt get neutron 4......
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Anyone having trouble with Kontrol s61 serial number?
I received my new Kontrol s61 from Sweetwater yesterday and the serial number won't authorized. Sweetwater tech verified the serial number and said it was an NI issue. NI has been unresponsive thus far.
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iZotope products
Isn't there a way to register the Izotope products in my Izotope account? I want to register mainly because I want better upgrade paths to their advanced versions. From what I understand I can't do this. why is it so?
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How to contact support
Please can any one tell me how to contact support
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getting license error for app plugins
cannot access help page , paying monthly Guys Try to authorize getting this
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Mk2 Software
So I just found my mk2 after couple years and the computer my software was on I can’t access it. I don’t feel I should pay 99 for something I already had can you help me find software I need to download please. emailed support and got some automated crao that had nothing to do with my situation. Help!
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KK S61 is not working
KK S61 is not working Fine day before yesterday Flashing like a disco today Drivers and KK up to date Is there really no way to contact NI for support
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e voucher
Where we not supposed yo be getting a £22 e voucher on purchase of Komplete 15 i cant see it anywhere