-
MASCHINE MISSING IN NATIVE ACCESS!!!
I purchased the Maschine Mikro Mk3 and redeemed the serial number in Native Access, but the Maschine software isnt showing up in my library. Anyone dealt with this before? if so please let me know how you fixed it. Thanks!
-
Maschine 3.0 software still not in Native Access (ordered 3 days ago)
I bought the 'Maschine 3 Bundle Update' 3 days ago, it shows my serial is registered, but I still do not see the Maschine 3.0 app in native access. I use a maschine mk3 with maschine 2, which was already registered and works great. I'm just still waiting for maschine 3.0 application to be available for download. I also…
-
Voucher for Komplete select 15 is missing
I bought Komplete select 15 beats. A €25 voucher was offered for this cheap and good package. I have not received this after over a week. Do any of you also have the problem? What NI email address can I use to contact them?
-
How can i get in touch with a human at native instruments customer support?
I've created 3 tickets over the last few days regarding not having gotten a serial number when buying a used Maschine Mikro MK3. the number and barcode on the back have faded away. I have a receipt for the purchase and just want to use my hardware. if someone at NL customer support sees this please help, i cannot talk to…
-
Ozone11........
I bought "OZONE11" on Native Instrument's website, and it is shown in my purchase history, and I have paid for it, but I have not received a serial number. I contacted native, but there was no response. Of course, even if I update it on the izotope portal, it doesn't appear. What should I do...
-
how to contact support?
I am SOOOOOOO frustrated. How difficult can it be to get some help or support from NI? Very angry
-
Maschine Software is Missing for Maschine Mikro Mk 3
I already registered my Maschine Mikro Mk 3 but the machine software doesn't show up in the native access.
-
How to submit a trouble ticket?
Can someone tell me how to submit a trouble ticket? I am experiencing the same issue as a few others with my S61 Mk2 keyboard. Everything functions as it should, and perfectly, except that it "freezes" every time I press the "SETUP" button. After that, it remains on the "SETUP" screen (see attachment); the keys will…
-
Lizenz transfer
Hi @all I sold my S61 MK2, FM8 and Super 8 and have already started the license transfer several times. It doesn't work and Native Instruments doesn't respond to my contact. What am I doing wrong? Starting the license transfer isn't difficult. But the licenses aren't being transferred. It's been like this for 5 days now.…
-
Refurbished maschine sold on Amazon as new?
Hi All I recently purchased a Maschine MK3 via Amazon and registered this last week. However, I didn't get all the software and when I checked raised a support ticket with NI they said I had a refurbished Maschine. I have checked my order on Amazon and my invoice and they confirm this was sold as new. (The seller was not…
-
How to open a license transfer ticket? (Getting lost in the AI loop)
I purchased a used Maschine Mikro MKIII from a local second-hand shop. A well-regarded franchise that takes care to track ownership details of all items they sell. After purchasing I realised a license transfer would be needed, so I contacted the shop. They have not been able to reach the previous owner after several…
-
No tracking info no support
I placed an order for the S61 Ultimate Bundle and have not received any tracking information even though the email i received confirmed it was shipped. I've been trying to get a hold of someone in the customer support channel you have, which is ONLY live chat and no one is responding. Been waiting for over 2 hours now and…
-
I bought Komplete 15 and I no longer have my voucher. I''ve spent 2 hours trying to get through the
I need to get my voucher re-sent. I can't believe that I've spent 2 hours trying to get through support pages just to be able to send a message to support. Actually, I can believe it, because this is the same thing I've been through for the last 25 years any time I have a problem with an NI product - there is no way to…
-
Maschine 3 Software Expansion Kits not loading correctly
Hi Since you can only reach support via chat and they don't respond, and there is no ticket system, the only option is to ask here. (And the question remains as to why NI is completely withdrawing from customer support). I bought the Maschine 3 upgrade software in a bundle with Central. Installed it. All expansion kits are…
-
How long does it takes until the Support answers my Ticket ?
I can't found mashine software in Native Access. I post a ticket, but I have no answer.
-
Better support channel
Dear NI Team, I'm really not happy about the "contact support" setup. I reported now 2 times i have an issue with registering Maschine 3 update ( missing maschine central expansion ), and get no answer. Only the message; transfer to an agent. I filed a huge complain at thomann to sort it out with you guys, because for a…
-
URGENT!! Possible hacked account. Can't contact support!
I can't seem to find a way to contact support, as normally expected. Just seem to get caught in a loop of help articles. Please can someone here from NI 'pm' me or provide me with a link direct to urgent supoort. Thanks!
-
"Unable to log in, check our knowledge base"?
I have been trying for a month. I had no issues with logging into Native Access on my new ASUS Vivobook a month ago. One day I came in to log in, and got the "Unable to log in, check the knowledge database" message. Well, between myself and my company IT person, we have tried everything suggested and then some but there is…
-
how do i upgrade my NI 360 plan!
when i click Manage Subscriptions its asking for Reactivate Subscription
-
Native access will not install, "ntkdaemon name too long", have uninstalled all NI directories
I had a disk failure and trying to reinstall NI software. Native access will not install, gives an error about "… NTK Daemon name too long". I am doing a standard install in Windows 11 on C drive. Disk space is adequate. NA was working before the disk crash. No response from NI support.