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Rosetta still needed for NTKDaemon!
Well, we've just passed the 5 year anniversary for the release of Apple Silicon and still can't install NTKDaemon without needing Rosetta! Surely this is highly embarrassing by now? There has to be some sort of timeline for shifting this ridiculous roadblock? For those of us who also use our Macs for software development…
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Re-offer Despoke SSD drives for Komplete 26 Ultimate Collectors bundle
NI used to offer their Komplete bundles on a separate HD that would be shipped to you. They stopped doing that some time after Komplete 10 or later (I Don't remember). Unfortunately, now Komplete 26 Ultimate Collectors edition requires 1.6T to install. Those of us who are stuck with SLOW internet bandwidth are screwed. Let…
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Response time for iZotope/BorisFX
I purchased Ozone 12 last week, and had a questions, so I filed a support ticket from the iZotope web site on Jul 8, and got this email response from the inMusic CX Team: Please be advised that iZotope is no longer part of the Native Instruments family following its recent acquisition by inMusic. As a result, Native…
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Opened Ticket - Was hoping to get this working before the 4th
I put in a ticket to get this S/N transferred to me so I can use this new MIDI controller. It was a DEMO by Guitar Center. They had to register it to get it to be used in a store. It was sold as NEW and you can tell it was never used for more than just turning on. I need to the S/N or license released so I can register it…
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S4 Mk3 problem: playback slowdown, freezing, crashing..
Hello everyone! I've been using an S4 Mk3 controller almost from the beginning, but unfortunately, it hasn't been working well with the Traktor software for some time now. Currently, I’m using version Pro v4.2.0 build 36. At illogical intervals, either playback slows down and the sound becomes distorted, or the sound…
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S88 Mk3 SUSTAIN PEDAL NI FAILURE!
I have had it with NI! The unending issue their top of the line keyboards have in identifying and working a sustain pedal make the instrument useless for any kind of performance or studio use. The NI forums are replete with hundreds or complaints from customers aboutthe keyboard sustain feature simply fails to function, or…
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Why is NI support so Terrible..
I feel that they dont care about their customers.. Soon they wont have any customers. I will never buy another product from NI because of Very Bad Service.. Thanks for listening to me.. More Than NI will do..😶
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Enough is enough. I've had it with Traktor.
Going back to Serato or Rekordbox. This latest update has been nothing but a damn headache. So I had made a previous post where Traktor would not start. Some crap about the logfile. This only happened after the latest update a few weeks back. Was able to resolve the issue and had been using it for over a week. I now just…
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NI CHANGES CONDITIONS OF E-VOUCHER AFTER MY PURCHASE
Hi, I bought a KKA61 in December, which included an e-voucher to purchase an Instrument with the following conditions: "Please note that, in accordance with our terms and conditions, e-vouchers cannot be used in conjunction with special promotions. This e-voucher is valid for a Native Instruments Kontakt instrument in the…
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Can You Make this any worse ?? I don't think so
I honestly don't think if I were to make an INTERFACE I could design this any worse. It' so frustrating and shitty. The scaling is all over the place, the layout is dumb and it ruins my workflow. I can't believe I spent money to upgrade to this ( which they made me do ) Unreal…..
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S49 Mk3 key velocity issue (one key hitting 127)
Hi, I have a mk3 s49 keyboard. Its in warranty. One of the D keys no matter how soft i press it peaks at 127 as though im playing it hard. I have been in kontakt support chat for 2 weeks and they've got me to test it in midi ox and send videos which clearly show the fault. Does any one have any other idea how to fix this…
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Traktor Play 4 - Immensely dissatisfied
I unfortunately made the mistake of paying for this software. On the website its marketed as a lightweight version of the pro software with a more "steamlined" or simple approach - however they put it. Admittently I didn't see what the version couldn't do but I read it had 2xtrack decks ,a few plugins, couple other…
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NI support chatbot is caught in a circular bug
After it asked me to enter my information, in order to create a ticket, it got caught in an error after the "attach screenshot" prompt. It would keep resetting to the same prompt, then follow it with "There was a problem"… No way to report this stuff…
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Will Native Access ever work again
Native Access has not been working to download ANY of my updates for many months and OS versions. I don't want a temp fix to manually download each one separately (but not even then for ALL of the products). I want your portal to work as intended. Turning of Private Relay does nothing. The Support chat bot is broken and…
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Can someone please help me with Native Access?
The only way I could get anything done with Native Access is through SEVERE manual intervention with pretty much every step of the way and it's taken me over a week so far to install what software/plug-ins I have so far, and I still have all of the largest Kontakt instruments left to install. This is a fresh install of…
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Nonexistant support
I've has a problem updating to Reaktor 6, I finally rolled back to a previous version, and I am fine now. I figured it out on my own. I had the worst experience with NA customer support ever! Does anyone work there? Does anyone actually communicate directly with customers. Is it all AI? If the product wasn't so good I…
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The accessibility rabbit hole and where we are today. Can we fix this?
Hello NI users and NI product developers, support staff and senior management, I am submitting this post in support of blind and visually impaired Native Instruments customers / End Users who are facing many challenges within the current conditions of Native Instruments Komplete software and hardware. These issues are of…
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Horrible customer service
I am at wits end with your customer support. It has been over 2 months since I opened a supoort ticket regarding an issue with the S88 MK3. Your team has been woefully absent with any updates regarding this problem and I am now forced to put your team on blast in every online forum I can access. I have been trying to get a…
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How to get support? Chat agents not answering.
I understand there is no phone support or email support. but chat agents are not answering. I talk to the automated AI agent for a while and then they "escalate" to a human and nobody ever picks up the chat. I purchased duplicate software packages and can't get it fixed. any ideas?
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Gross Incompetence with Maschine 3 Update (and S88 MKIII)
This is just a simply, short post to call attention to how absurd it is that a company the size of Native could release a basic OS update that we not only have to pay for on an already $1000+ piece of hardware, but that will literally brick your device if you proceed to update it as you cannot re-register a piece of…
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Kontrol MK3 Build Quality
I recently purchased a S49 MK3 and its much more noisy then I had expected. The whole housing creaks and makes crackling noises when I press buttons or keys. I play with a light touch with my velocity curve set to soft 3 and even with that I struggle to hit full velocity so I'm not pressing hard at all. My Maschine MK3…
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iZotope and NI have lost all of my Ozone Products
The products portal for iZotope has lost all of my Ozone products. I made the purchase many years ago and I don't have access to the email that I purchased it with. And the products portal and the iZotope website are not letting me log in from that account, even though I know I have the password saved still. It is possible…
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How do I fix this installation failed error message?
Hey, so I don't know what I am doing wrong here. I followed the directions suggested in this installation failed error message. I have restarted my computer as well. I tried to contact support but the link takes me to a broken page as well. Soooo please somebody help!
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Registering a Product that was purchased off amazon used and can't contract owner for transfer
TICKET NUMBER: 4686648 I just purchased a complete control 61 MK3 off of Amazon, used. I have a project that is due on Monday, 10NOV25. When I went to register the product, it said that the serial number was attached to another account. I’ve created a ticket; however, based on everyone else’s responses about how long it…
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How do I email support?
Please!! How do I email support?
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demo latest traktor version
I have not yet upgraded my licence fromTP3 to TP4. I have the demo which is version 4.02 13. Is there a demo of the latest version? Also while testing I am not getting any artwork show on beatport streaming tracks. Purchased tracks show artwork fine.
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Fortunately, it is not about cars or planes!
I never have experienced a product, from babie seats to cars, with so many clients issues. Please, Native, stop your job and go breeding cows in the countryside. You make everyday so many people loose so much time… See my attached pic, I could have made a thousand more…
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Native Access - download failed
I'm really annoyed about the problems with NI products, from handling the current K8 browser to Native Access. I've been trying to download the updates in Native Access for days, but I keep getting the error message “Download Failed”. And yes, there is internet. I have followed the instructions on Ni:…
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iZotope support cases go nowhere after using chat AI to open a case
I have licensing help and error support issues with "Repair" or "DEMO" showing in Native Access for (some) iZotope titles I have purchased but none cannot be repaired nor can have DEMO changed. I have no iZotope Portal issues mode for purchased items. In that portal they show as Authorized to computer or Authorized iLok,…
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Has anyone else experienced slow customer service response times from NI/iZotope?
I submitted a support ticket 3 days ago for an issue I’m having. A rep (Paul) replied the next day and asked me for more details, which I sent back within 10 minutes. Since then, I’ve been waiting over two days without a follow-up, despite sending additional emails. This is a bit of a time-sensitive situation for me, so…
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Furious that updating libraries breaks instruments and nothing is done
Spent a long time updating a load of virtual instruments in Native Access to find out that they no longer work in Kontak 7 and that I'm expected to either fork out a load more money for K8 or go through the rigmarole of having to uninstall them all, redownload old versions via the website and reinstall from an ISO. It is a…
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NATIVE INSTRUMENTS SIMPLY DOES NOT CARE
I mean, the discussion title says it all. I've purchased items that require Kontakt to access and I've had to wash my hands of it in trying to access them and take the monetary hit. Getting through to "customer support" is a joke, and even then, they put the onus on you the consumer for whatever the problem is, even though…
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License transfer problem
Hi there, I'm selling my Komplete Kontrol S61 MK3 bundle, which includes the hardware and a Komplete 15 Standard Upgrade. I purchased these products over 7 months ago- so the 60 days limit is far over. In my account, the hardware license (KONTROL S61 MK3 HW) is ready for transfer, but the upgrade license (KOMPLETE 15…
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NI Support Just Puts You in Eternal Loop
NI Support is supposed to do the following, according to them: "If the Virtual Assistant cannot answer your question, it will collect some more info from you and connect you with one of our specialists, or help you send us an email ticket." This step never happens. The AI just asks the same questions over and over, and no…
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How to contact Pre-Sales Support?
Newbie here. Debating whether to buy the Kontrol S88 Mk3 88-key Smart Keyboard Controller. I’ve read that NI’s support ranges from poor to nonexistent. True? I’ve read that NI is struggling and may go out of business. True? I’d like to ask NI some questions about this pricey product. But there appears to be no way to…
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How do I contact Support
How can I contact support, please don't refer me to the online virtual chat as this is the crux of the problem. I have 3 license transfer's for different iZotope plugins which I have sent multiple times via the online chatbot, each time it says it has sent them and created a ticket, but this has been going on for nearly 3…
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Visually Impaired and Can't Get Support For Multiple Issues
I've filed several tickets. I've clearly stated that I'm visually impaired and have difficulty with the "chat" and :"automated" support, but when I do so I never receive an email from the support rep, and they close my ticket. I then discover that they've simply written "not enough detail" or something to that effect. And…
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Registration Failed
Hi, I bought Macshine + from gumtree, seller said it was a standalone device loaded, got home, tried to register, buyer said he got it from someone else, so no go in trying to get whatever transfer initiated. What a brilliant way to lose custom, as this is my first NI device, I'm far from impressed… I got as far with…
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Just purchase Izotope FXEQ and cannot authorize
i just bought Izotope FXEQ this morning. When I try to authorize to pc or ilok it tells me there is no purchase to verify and it will not authorize my install. How do I fix this? I went through the support chatbot on the izotope website but I have not received a reply and it's been a few hours. Any help is much appreciated.
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4 years, still the same, Machine + wont turn on
you pay 1k for a controller that the only advantage that has is to work in standalone mode, and mysteriously doesn’t work. I already tried to force it with POWER+SHIFT, reset the sd card.. I think the community should have more respect, native instruments should make CLEAR that the machine 50 per cent of the time has…
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Request to expedite license transfer for Traktor X1 MK3 & Z1 M2
I have submitted a License Transfer request on Saturday to transfer my Traktor X1 MK3 and Traktor Z1 MK2 licenses to the new owner. Unfortunately, I only found out later that the Registration Team does not process transfers during weekends, and there was no clear information about this on the initial transfer pages. This…
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Can I get some help to "GET THE S88 MK3 WORKING" please??
Hey everyone around, I have been following around all the discussions about how to "GET THE S88 MK3 WORKING" but as discussions get closed, the "bodies" of the conversations disappear. So I am looking for the right (Signed/Unsigned) Windows S88 MK3 Drivers to install, as I already took the "Go do the Firmware Update on a…
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Cant login on homepage only in native access
hi i dont know why but i cant login on the homepage of native instruments. alwas if i click login he reloads the page and od nothing. i also cant create a support ticket because i cant log in. also on native access i cant create a support ticket because i cant log in. but the log in on native access works.xD
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Why does NI not offer support for legacy products
I had frozen my audio work station because I had loads of great virtual instruments and plugins that were all working fine, so why keep updating?However recently I had an HD issue on my mac and had to reformat and reinstall everything (unfortunately my Time Machine had gone weird, so I had switched it off). *I also wanted…
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East Asia (voucher problem)
Questions about East Asia Komplete instrument. https://www.native-instruments.com/en/products/komplete/spotlight-collection/east-asia/ Is it an update? Is it an upgrade? Is it a crossgrade? Is it under EDU license? Is it hardware? Is it an NKS partner product? Is it a product that is part of a special offer? Please answer…
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Traktor S3 tempo fader spare part
Hi I have been trying to find a way to contact Traktor for so long. The two local companies that used to take on Traktor products now refuse to because their customer service is so appalling. If anyone knows how the AI system works so you can talk to someone to get a part you need, please let me know! My tempo fader is…
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Received a voucher today, but cart says: "The voucher code 'XXXXXXXX' does not exist."
Hi, I am very happy to have received a voucher today. But after I selected a product, then I entered the voucher code in the shopping cart and the page shows: "The voucher code 'XXXXXXXX' does not exist. Please check the code and try again.“ Can anyone help? 😥 Thanks!
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Sales promotions do not always work at Native Instruments
I was caught by a sales promotion earlier this year. Buy a Z1 and get a Traktor Bag for free. The only thing I was supposed to do was to enter the promotion code. I did this and it did not work. So I contacted customer service. This is the answer I got: Unfortunately, the sale has expired since we have answered the request…
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s3 after three months left tempo fader dead and right one is acting up and the AI support is not com
Overthinking about whether my OS is verified... Hmm, it worked perfectly for three months... now it's probably expensive Chinese junk, since I can't remap it in the controller manager because that doesn't work... the only option is to send it in or dump it on the AI developer... in my mind Sorry, but the stupid support AI…
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There is zero reason to review digital orders when the payment goes through.
Why is my order to upgrade to maschine 3 sitting in a "under review" status? The payment went through…. What needs to be reviewed?