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I can't use my $25 voucher. HELP!
After spending an additional $400 to "update" my $1700 software package, I at least go a whopping $25 voucher. So I went to NI, found that they waited until I purchased Komplete 15 to release Nightshade, and so I thought I'd buy it with the voucher. Nope, you have to spend $49 it says. Fine, so I find another $29 dollar VI…
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can we plz make native access beter
its crashed my pc many times in the last month or so. i used to be able to see my products but could never install them; now i cant even get that far without it trying to install a damond tool that fails every time. ive had my maschine+ for about a month now and its a total paper weight cause i cant install any sounds to…
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S4 Mk3 problem: playback slowdown, freezing, crashing..
Hello everyone! I've been using an S4 Mk3 controller almost from the beginning, but unfortunately, it hasn't been working well with the Traktor software for some time now. Currently, I’m using version Pro v4.2.0 build 36. At illogical intervals, either playback slows down and the sound becomes distorted, or the sound…
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NI CHANGES CONDITIONS OF E-VOUCHER AFTER MY PURCHASE
Hi, I bought a KKA61 in December, which included an e-voucher to purchase an Instrument with the following conditions: "Please note that, in accordance with our terms and conditions, e-vouchers cannot be used in conjunction with special promotions. This e-voucher is valid for a Native Instruments Kontakt instrument in the…
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A disgrace how customers are treated
Subject: Missing Invoices and Lack of Customer Support I am writing to formally raise a concern regarding two missing invoices from last year, totaling over 500 euros. Despite my previous attempts to resolve this issue via email, I have yet to receive any form of assistance or acknowledgment from your support team. Earlier…
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Could You Please Respond to My Email Sent on the 29th?
Hello, I sent an email with the subject "University Student Visit Inquiry – Sungshin University, South Korea" on the 29th but have not received a reply yet. I understand you must be busy, but would it be possible for you to respond? It's perfectly fine if you have to decline, but we are big fans of Native Instruments and…
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Damage 2 on free Kontakt?
I bought Damage 2 a month ago and was wondering whether or not I'm capable of using Damage 2 with the free version of kontakt or do I have to buy Kontakt complete? Or another paid version. I'm assuming I have to get the new versions but I want to make sure before I buy. Thanks
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Order from '5 for $55 Sale' is still has status of "In Progress"
I made the purchase over 72 hours ago. I've religiously checked my email account registered with NI & NI's Native Access application, reviewing my Spam folder too. No email advising order status completed and releasing a link for the serial numbers. I have not experienced beforehand this long time elapse to receive an…
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[HELP] When did the Komplete Select + Akai Pro Bundle offer end?
my voucher code for the komplete select bundle wasnt working, and i used the chatbot online to see what was wrong with it, but it told me the promotion had ended and to see the terms and conditions at the bottom of the email, to which there were none? ive looked everywhere and cant seem to see where theyve said that this…
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Fiddle in Spotlight Collection: Ireland
Is it only me who finds the Fiddle in Spotlight Collection: Ireland practically unusable? I was shocked when I saw that NI put an instrument of this bad quality into the library. It is executed astonishingly poorly, with all note transitions and ornaments coming across as super out of tune and screechy. I mean I get that…
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I can't log in to my original account because I've lost access to my email address
So, I've been struggling with this for the last few days as I have no idea how to contact support about it, but I can't log into my original NI account that I spent a lot of money on (not this one) because I'm supposed to confirm my email address, but my access to that email address has recently expired with no way of…
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Maschine+ standalone: Kontakt sounds do not load when re-opening a project
Hi all, I am a new Maschine+ enthusiast, except for the following: When I load a Kontakt sound, no problem. If I close the project, and reopen it later: the kontakt sounds do not reload and I have to reload them manually one by one. Worse, they actually un-load automatically after some time (30-60 minutes)… It seem I am…
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Problem with my recent purchase and activation of traktor 4
Hi, I recently buy a Kontrol X1 MK3 and add the serial to my native account. But it only activate Traktor 3 and not Traktor 4 i don't know why. I try to contact Native assistance by mail ou tchat but no answer. Can someone help me with this licence problem ? thanks and pardon my english
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How can one trust NI (Komplete Kontrol S series mk3)
Having warm, sunny Sunday around just found information from 2023, saying, that the company is about to have new S series keyboards - mk3. They were supposed to have more powerful processor to allow more complex instrument interfaces with animated UI, standalone functions… Now with the latest update, 1,5years later, I can…
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Why can't I receive emails from Native Instruments?
This is not my main account because I couldn't log in with my previous account and had to register a new one to ask questions. When I tried to merge my accounts on Izotope, an error occurred. I couldn't receive any emails from Native Instruments, and when I logged into the Native Instruments website, the address bar showed…
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S2 MK3 another issue. Jogwheel now far too loose
HI, So when it rains it pours. Few days back my crossfader on this 6 month old unit started behaving erratic out of the blue and despite blowing it out multiple tiomes as well as using Deoxit fader lube as well as regular Deoxit it is still not working properly. NOw after contacting support to try and get this either…
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Subscription issue?!
I was previously on the $50 subscription and cancelled it back in 2024. I wanted to reactivate it on a lesser plan but it wouldnt let me without first reactivating it on the original plan?! is there a way to get my money back and activate the cheaper plan without waiting a month and wasting money?!
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How I do I escalate a complaint regarding customer service?
Why is it that whenever I use NI customer support I want to punch a wall. Its an absolute joke. No one answers the live chat even though no one is in the queue, I cant raise a ticket anywhere.
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PAYMENTH METHOD ISSUE: SYSTEM CHOOSE FOR ME
GOOD MORNING. I NEED ASSISTANCE ON A PURCHASE I MADE ON YOUR SITE, I ASKED TO PROCEED WITH PAYMENTS VIA KLARNA SINCE IT IS POSSIBLE FOR ITALY, BUT THE ORDER CONTINUED WITH PAYMENT BY CREDIT CARD WITHOUT MY WILL. I WOULD LIKE TO CANCEL THE ORDER OR CHANGE THE PAYMENT METHODS POSSIBLY IN INSTALLMENTS WITH KLARNA. THE VIRTUAL…
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Next User: Problem with my recent purchase and activation of traktor 4
I have the same problem like this, support doesn't help me :-/ "Hi, I recently buy a Kontrol X1 MK3 and add the serial to my native account. But it only activate Traktor 3 and not Traktor 4 i don't know why. I try to contact Native assistance by mail ou tchat but no answer. Can someone help me with this licence problem?"