I feel that they dont care about their customers.. Soon they wont have any customers. I will never buy another product from NI because of Very Bad Service.. Thanks for listening to me.. More Than NI will do..😶
Well NI support could be better. Simple E-Mail contacts were nice in stead of this hidden Chat/Ticket only system. And as always: Could be a little bit quicker. But all over all I head to deal with NI support at least four times this year and all my matters were dealt with totally as I desired in the end. Took from few hours to a few days always. Okay best support would be a support you'll never have to contact but from my point of view NI support is far away from terrible.
yawn. works for me. so tired of these useless posts unrelated to category topic.
maybe admin can add an unrest topic and lump these all there?
Hello
Never had a problem with NI support. It was always quick and efficient.
What is your issue ?
I had NI support blow me off yesterday…. so if any of you are yawning…. buzz off….
Yeah NI Supprt in my humble opinion sucks. I have my account hacked and someone is using my name and email and trying to steal my serial number but there is no one to support. I am suspecting their Ni data base could have been hacked and my info was leaked.
Thee is support , even in the case that you have lost access to said account : Check this article "I Have No Access to My User Account"
Also : If you are stuck in a loop with the chatbot or having trouble logging in then please visit this page : Account Login & Password Support! [WIZARD]
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Otherwise then in general then please contact N.I. Support (all)
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
There is no phone support and you can not initiate support by writing an email address. For initiating support then you need to use the support web interface.
I’m currently being dismissed by NI support and it sucks. I’m trying to appeal to a supervisor to review my case but am not hopeful. Unfortunately, NI used to seem to give a **** about customers back in the day and not just their bottom line. Looks like I’m going elsewhere for libraries in the future ✌️
I've been with NI since 2004, but am walking away from NI as a whole, but every now and then I reconsider
Case in point: I was looking at updating my Izotope everything. Price was attractive. I really have no wish or desire to use NA anymore, so I put in a ticket to see which installer I would need to use to get Izotope Everything installed.
I get past the questions and was able to log a ticket, took a bit, and it was user unfriendly, but I did get through it
a couple days later, I get an auto response that has nothing to do with my question. I reply in that manner
After a few days after that, I do get an answer, You have to use NA
For me this is a hard pass, and I indicated so in the ticket, and please close the ticket.
I get a another response saying I haven't responded, so they will close the ticket
I respond to that, asking if they read the tickets
I haven't received a close notice, and not that I care, but it's best practice to communicate.
So, NI lost the sale, again
Here's what's even more interesting
I took a quick look at my Product Portal, and I can download the trials of of the things that are in the latest version of Izotope everything.
Odd, I can download trials per my portal, but I can't download the product so says support
Total mess!
Complaints about poor support are 100% legitimate and applicable to any business.
I have personally not had an issue in terms of support, in terms of feedback and software issues that is completely another experience so I can understand user frustrations. For some users, support seems to be ok or is seldom needed but there is always room for improvement as long as people feel they need to keep complaining about the process and some users do genuinely have a bad experience which has been confirmed numerous times by Jeremy following up user concerns. It is completely naive to assume because "I have never had an issue" that it must be impossible for anyone else to complain about having an issue, especially given that you are so tired of hearing this come up which in itself suggests there is room for improvement.
Maybe as a suggestion, don't click on the thread if you get so tired of reading them, No one is forcing you to engage in these threads and if it was an actual problem or against the terms of the forum, there are capable and intelligent moderators that can handle it. A long time user belittling a brand new user who was actually very courteous with this concern I might add, seems pretty poor form to me, not just terribly poor grammar.
A suggestion for future if you hit issues in the ticket system, just post your concern or issue on the forums here and if you have a support ticket, mention that and ask if someone can look into it. Tag @Jeremy_NI or even @PoorFellow and these guys will usually help your issue progress. Complaining on the forums will usually just stir up the barflies.
I agree with Jester. Complaints are valid.
But if somebody is coming here to say they're "done with NI" and then they go on to accuse NI of being greedy or something (all without evidence), then that doesn't fall on me as a situation or person who needs or deserves my empathy.
Bringing your Sunday Best "can do" attitude will get you a lot farther here, as in most cases (and places) in life. I want to help. I suspect that everybody working at NI also wants to help, maybe even more than I do. And we need to be understanding and respectful of that.
