I can't log in to my original account because I've lost access to my email address

Vlvt

So, I've been struggling with this for the last few days as I have no idea how to contact support about it, but I can't log into my original NI account that I spent a lot of money on (not this one) because I'm supposed to confirm my email address, but my access to that email address has recently expired with no way of recovering it, so there's no way for me to confirm my email address. I'm now completely locked out of using Native Access and I have no idea how to fix this as creating a support ticket requires you to be logged into the original account and I can't receive mail on my old address anyway. Is there any way I can fix this?

Jeremy_NI

@Vlvt Please follow the link @Sunborn suggested. There is a dedicated link for Account log-in and password recovery:

PK The DJ

If you have an account that you set up and used in the past, I don't see why any confirmation would be required when logging in again….

Sunborn

https://community.native-instruments.com/discussion/43241/i-cant-log-in-to-my-original-account-because-ive-lost-access-to-my-email-address

Hello

For contact account support, please use the link below:

Account Support

Jeremy_NI

@Vlvt Please follow the link @Sunborn suggested. There is a dedicated link for Account log-in and password recovery:

Vlvt

I've already found this, but when I use this service, support wants to contact me using the email address linked to the original account, which as I said, I no longer have access to.

Also @PK The DJ, I don't know either why another confirmation is needed, but I suspect it's because I tried to merge my NI and Izotope accounts, which then requested a confirmation for the original NI account.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/215439#Comment_215439

I've found one of your request where you mentioned the different email addresse, my colleagues should be able to get back to you. They should get back to you as soon as possible. I've CC'd myself to follow it.

brwn_allaround

I'm experiencing the same issue. I have a long established account, however when I attempt to login I receive password error message. When I attempt to reset the password, I don't receive the verification email regardless how many times I request it. (I've checked my spam, there's nothing there). This is just ridiculous.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/222283#Comment_222283

So, have you tried to contact support through the Account Login @& Password Support, as suggested already in this thread?

Here is the link in case of you were not able to find it:

https://support.native-instruments.com/hc/en-us/articles/360000427858-Account-Login-Password-Support-WIZARD