Maschine+ standalone: Kontakt sounds do not load when re-opening a project

Edouardo

Hi all,

I am a new Maschine+ enthusiast, except for the following:

When I load a Kontakt sound, no problem. If I close the project, and reopen it later: the kontakt sounds do not reload and I have to reload them manually one by one. Worse, they actually un-load automatically after some time (30-60 minutes)…

It seem I am not the first one with that the issue: by reading various posts, I learned that this would be the behavior of Kontakt in Demo mode. Why would it be running in Demo mode in a purchased Maschine+? Besides, I do own a license to Kontakt 7 (so it should cover Kontakt 6 on Maschine). I used to have kontakt 6 but when I updated Komplete to 14 (or was it 12?), i got K7, instead.

Well, just to say, that I saw a few posts on this, but no solutions! I tried contacting Native support, but always ended with a irritating AI without possibility to write to or chat with a human, that in a click could probably solve what appears to be a license issue.

Anyone has encountered the problem, and a solution?

Thanks to all,

Musically,

Edouard

Jeremy_NI

Hey there, I see that you successfully submitted a request, my colleagues will get back to you. It's true that this issue was very present a few years ago, shortly after the initial release of Maschine Plus. It seems to happen randomly in the last months, my colleagues will assist.

Edouardo

https://community.native-instruments.com/discussion/comment/203980#Comment_203980

Thank you Jeremy, I feel relieved that the issue is actually well known from NI support, meaning that by now, there must be an established solution. I look forward to reading your colleague.
Musically, Edouard.

MaikR

https://community.native-instruments.com/discussion/comment/204021#Comment_204021

Updates to share with us…?

Edouardo

https://community.native-instruments.com/discussion/comment/204432#Comment_204432

Hi MaikR,

They responded, but with basic questions:
Can I see the version of Kontakt installed? which of course I cannot: M+ doesn't show it, it just says everything is installed.
Is my system up to date?: Yes (Library/system says I am up to date).

I really believe it is a demo-issue : on my Native Access, K5 and K7 show up full, and K8 as player. no trace of K6.
Now, the ball is in their court: I'll keep in touch.

Edouardo

https://community.native-instruments.com/discussion/comment/204439#Comment_204439

Actually I do have Kontakt 6.8 in Native Access (it just titles as Kontakt, that's why I missed it), but I can see in the release notes that it is K6.8... 

ozon

@Edouardo wrote:

Can I see the version of Kontakt installed? which of course I cannot: M+ doesn't show it, it just says everything is installed.

Yes it does show the exact version of each installed plugin or library if you choose to list the Installed items.

From the manual:

7.1.3. Viewing Products Installed in Your Library

The Library provides a list of all products installed on your MASCHINE+.

To view a list of products downloaded and installed on your MASCHINE+:

1. Press SETTINGS.

2. Use the 4-D encoder to select Library.WORKING WITH MASCHINE+ 46

3. Turn Knob 1 to select Installed.

→ All installed products are listed on the right-hand display.

4. Turn the 4-D encoder or Knob 6 to scroll through the list of installed products.

Products installed in your Library are available from the Browser.

Edouardo

https://community.native-instruments.com/discussion/comment/204544#Comment_204544

Thank you Ozon, you are right. I just checked it (I am still a newbie!)
The version of Kontakt I have installed is 6.8.3
I will update my answer to NI support.
Much appreciation for your help!
🎶🎵
Edouard