Request to expedite license transfer for Traktor X1 MK3 & Z1 M2

kenny_purple · 2025-07-26T18:00:45+00:00

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I have submitted a License Transfer request on Saturday to transfer my Traktor X1 MK3 and Traktor Z1 MK2 licenses to the new owner.

Unfortunately, I only found out later that the Registration Team does not process transfers during weekends, and there was no clear information about this on the initial transfer pages. This delay is causing some frustration for the new owner, as they would like to activate and use the products as soon as possible.

Could you please help me to expedite the transfer process? I would be very grateful if you could prioritise this request, as the new owner is waiting and I would like to complete the handover quickly.

Thank you for your understanding!

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Accepted answers

Yurii.M

The second one (X1 MK3) now Ok! Problem solved!

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mykejb

I don't think there's a way to speed up a transfer over the weekend without NI staff working. As a temporary solution the purchaser could download the demo version of Traktor Pro 4. That'd let them use the hardware to get used to it while you're waiting on NI to complete the transfer. The demo times out after 30 minutes, but after that you can just restart it and continue using it. It's not an ideal solution but I think it's the best option to get them going with the hardware.

Yurii.M

https://community.native-instruments.com/discussion/comment/235431#Comment_235431

Hi,

This is me – the happy (I hope!) new owner of these amazing devices, still waiting to pick them up from delivery.

The thing is, there’s no info on the page that license transfers are not processed on weekends. I also found forum posts saying that if the request isn’t processed automatically (which usually happens instantly), it can just hang there, and we can’t cancel it because the email says “do not resubmit”.

So I’m posting here just to make sure our transfer won’t get stuck. 😎

mykejb

Hey Yurii - I think there's occasionally a delay in doing the transfers, although I'm not sure why. Most times when I've done a transfer it's been pretty quick, but I've not done it with hardware. If it's not processed tomorrow let us know and we can poke an NI rep to chase it for you.

PoorFellow

So I’m posting here just to make sure our transfer won’t get stuck.

If seller is in agreement then then it ought not be able to go wrong in general. As MykeJb writes then we don't know why there is a hiccup but support should be able to sort it out after a few workdays. Else then we can get N.I. forum Customer Care to take a look into the prolonged delay.

Yurii.M

As you suggested, I downloaded the Traktor Pro 4 demo to at least test my gear, and… surprise: the Traktor Z1 MK2 does not even appear in the list of controllers.

Drivers are installed, it is visible as an audio interface, but the displays remain dark. I thought it was my PC, USB cables or ports, or maybe I had been sold a defective device.

I then tried on my laptop – same story. X1 MK3 works, Z1 MK2 doesn’t. At this point I was sure I had been given faulty hardware.

I reinstalled drivers, tried to update the firmware – nothing. After an hour of frustration, I finally decided to double-check the version, and oh wow… it turns out the Z1 MK2 only works with Traktor Pro 4.1, which is not available in the demo (4.0.2.13).

And, of course, you can’t update to 4.1 through Native Access because it says you don’t own it and it’s not available.

So here I am, stuck – with a wasted weekend and ruined mood. I couldn’t even test the device to make sure it works. I guess marketing won this time.😥

FYI @Matt_NI @Jeremy_NI

kenny_purple

there is still no letter, does it make sense to apply again? since it was done on the Sabbath. maybe now it will work immediately?

PoorFellow

there is still no letter, does it make sense to apply again?

If you got a ticket confirmation when you opened the ticket then hopefully you are set to receive an answer with in a few workdays. Opening more tickets if you already have one are usually only going to create confusion and further delays.

If you do not get a response after some workdays then we can ask N.I. forum Customer Care to look into it when they are around (Jeremy_NI has not been here today so far so I can not predict if he will be here later this week).

Yurii.M

Hi everyone,

I spoke with the seller above, and they mentioned that they are also transferring the Traktor Pro 4 Update for HW together with the hardware.

As far as I understand, this shouldn’t be necessary because I would automatically get Traktor Pro anyway when the hardware transfer is complete, right?

Could including the “Traktor Pro 4 Update for HW” in the transfer potentially slow down or complicate the process?

PoorFellow

I spoke with the seller above, and they mentioned that they are also transferring the Traktor Pro 4 Update for HW together with the hardware.

If it says 'for HW' then seller can not transfer the software serial , which might explain a hiccup if they tried to include that.

As far as I understand, this shouldn’t be necessary because I would automatically get Traktor Pro anyway when the hardware transfer is complete, right?

Any software that is considered 'Base' software to the device will be kept by seller when they sell the hardware device as well as that the new buyer should get their own copy of the 'Base' software.

Quote Matt_NI : All you need to know about License Transfer

mykejb

If they're transferring the hardware then the update for the software linked to the hardware should also be transferable. I've done it in the past and I don't believe it's changed.

Yurii.M

Honestly, I don’t know how it was before, but support seems to be going downhill lately(and I’m not only talking about NI here).

Not only have all support emails been removed, but now there isn’t even a proper form anymore – it feels like user concerns don’t matter much .

During the license transfer there is no warning that requests are not processed on weekends, and no alert saying that including the “software part” could cause delays – nothing.

Now we’re just supposed to wait for a “miracle” to happen within two days… or try to talk to a chatbot that clearly doesn’t understand the situation.

Yurii.M

Tried separately – Z1 MK2 came through by email immediately. 😍 The second one hasn’t – still waiting.😥

Yurii.M

The second one (X1 MK3) now Ok! Problem solved!

PoorFellow

Great that problem is now solved , thank you for letting us know 🙂

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