unable to start free trial for 360 Essentials

Azad Bolour

After filling the payment screen with my credit card information and accepting the terms, I click Continue, but nothing happens. The javascript console of the Chrome browser I am using reports an error. I am logged it via Google. Trying the chat to report the error I get into an endless loop of questions.

Is there a workaround to this issue? A different way to subscribe to 360 Essentials?

Many thanks.

Azad

Jeremy_NI

@Azad Bolour There was an issue with our system, this is now resolved, please try again. Sorry for the inconvenience.

montrenorth

I'm having the same issue too

Prasanna412

Same issue and no support from customer service

PoorFellow

https://community.native-instruments.com/discussion/46396/unable-to-start-free-trial-for-360-essentials

Trying the chat to report the error I get into an endless loop of questions.

Quote Jeremy_NI :

1. Start a new chat. (making sure you are logged in)
2. At some point write "contact support" or "talk to an agent"
3. If you use an adblocker make sure it's deactivated for our website.
4. Try with a different browser
5. Try private/incognito mode on your internet browser.

Please contact N.I. Support (all)

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Jeremy_NI

@Azad Bolour There was an issue with our system, this is now resolved, please try again. Sorry for the inconvenience.