Any hope for secondhand owner of A25?

enigmachrysalis
enigmachrysalis Member Posts: 12 Newcomer
in Komplete Kontrol

So I purchased this controller in Like New condition from Amazon and of course, the serial # is already registered.

Let me first say that the chat function is infuriating; it opens new cases automatically if there is no agent available. If I can't manage to type 'Live Agent' at the right time it open a new ticket!

When I finally get a response after 2 days, they tell me that they have contacted the registered owner to request a transfer license, but I have no idea if or when that will occur.

I have sent them both a picture of the serial label and my invoice from the Amazon order… will that be enough for them to transfer the hardware to my account even without the express consent of the previous owner?

If not i am going to have to return this brick ASAP.

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Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,671 admin
    Answer ✓

    @enigmachrysalis Seems the issue is now solved. I'll get back to you on the issue with ProTools.

Answers

  • enigmachrysalis
    enigmachrysalis Member Posts: 12 Newcomer

    Additionally I've just realized my username should be 'enigmachrysalis'… I don;t suppose any of you know how to change that? 😅

  • PoorFellow
    PoorFellow Moderator Posts: 7,165 mod

    Additionally I've just realized my username should be 'enigmachrysalis'… I don;t suppose any of you know how to change that?

    @Jeremy_NI , That appear to need your assistance.

  • enigmachrysalis
    enigmachrysalis Member Posts: 12 Newcomer

    @PoorFellow thanks for the assist!

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,671 admin

    @enigmachrysalis Done!

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,671 admin

    @enigmachrysalis My colleague got back to you today (request 4550238) asking for the invoice. I couldnt find the invoice in there. Can you double check and/or send it again to my colleague?

  • enigmachrysalis
    enigmachrysalis Member Posts: 12 Newcomer

    Thank you! @Jeremy_NI

    There was another case/ticket open that I had responded, but 4550238 seems to be the active one so I dropped the PDF of the invoice there to Julia just now.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,671 admin
    Answer ✓

    @enigmachrysalis Seems the issue is now solved. I'll get back to you on the issue with ProTools.

  • enigmachrysalis
    enigmachrysalis Member Posts: 12 Newcomer

    @Jeremy_NI yes, thank you again! They were able to release the serial # and you've obviously seen that I've been hard at work! From now on I think I will frequent these forums instead as you and the community members have been exceedingly helpful!!

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