Disgruntled customer

Dazdav67
Dazdav67 Member Posts: 1 Newcomer
edited June 11 in Social Club

I've tried through the ticket channels in customer service but still not heard back after 3 days, I wanted to buy a bundle which was s88 mk3 keyboard and ultimate software but clicked on just the software, so paid full price but still need the keyboard at a discounted price so it the same as buying the bundle

Please help

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  • mykejb
    mykejb Moderator Posts: 2,560 mod

    I've tagged this for customer care so hopefully one of the NI guys will see this. I know support are backed up because of the sales but I'm sure they'll get back to you. Did you get a ticket number when you went through the ticket channels? If so drop it here so the NI guys can check it. Don't post any personal info here though (email/invoice details etc).

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,726 admin
    https://community.native-instruments.com/discussion/45856/disgruntled-customer

    I can see the request that you submitted on Monday. My colleagues will get back to you, don't worry. Since we're in the middle of a sales special my colleagues have a lot of requests to process and our reply times are higher than usual. Sorry for the extra wait but rest assured my colleagues will get back to you on how to resolve this issue.

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