My latest experience. I bought an audio interface from NI (Komplete Audio 6 Mk2), which after half a year of trying to reach customer support, installing various recommended drivers, was finally sent to the service center and it turned out that the product was defective from the factory. They returned me a used second-hand one (you can see the worn plastic around the volume knob), on which the LED potentiometers do not work, increasing and decreasing the volume only works on one channel, the second channel is always full and does not respond to volume changes at all. The other outputs do not respond to volume at all, the headphone output produces distorted sound. I do not understand how they could send to customer a used product, when I paid for a new one (which turned out to be defective). How to continue when there is zero trust in your customer support? It will soon be 10 months since I bought a product from Native Instruments that I haven't been able to use until now. I don't even need to describe how frustrating it is. Has anyone had a similar experience? How did you solve it? Should I contact some trade inspection, since I don't trust them anymore?
