New S49 software won't load

Spiralkeeps · 2025-05-28T06:21:54+00:00

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I just downloaded the Komplete Ultimate 15.

Now I'm trying to fire up the Kontrol S49 but I'm stuck in an endless loop of "download native access" I did manage to download something (sorry after digging at this for so long I forgot what it even was) but then the keyboard screen said "an error occurred, try again"

I really have no idea where to go now. I feel like I'm being shuttled between the same 4 or 5 screens and can't logically figure a way out.

Can someone point me to somewhere that can help?

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Accepted answers

PoorFellow

https://community.native-instruments.com/discussion/45537/new-s49-software-wont-load

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

Quote Mattew_NI 2025-04-23 :

NI Hardware Connection Service is necessary software for the keyboard to run.

Here are the first things you'd want to try, before anything else (including complaints):

Ensure you have installed the latest version of NA2
In NA2, after registering the keyboard, you will see NI Hardware Connection Service available.
Install it
Then, turn on the keyboard. Ensure it is connected via the main (not aux) USB-C port on the keyboard. This is labelled "Host".

That should work. If not, open Activity Monitor to ensure NIHardware Connection Service is running.

………………

Quote Matthew_NI :

Also make sure that the Hardware Connection Service is running and that the Kontrol MK3 can see it. Note that the hardware connection service should be started automatically when you open Komplete Kontrol software for example.

You can verify that the Kontrol Mk3 is connected to the HCS by going to Settings > general > agent version on the device, it should say version 1.9.4 (or higher ?) . If it doesn't, try a different USB-C cable, and/or a USB-C hub instead of connecting directly.

……………..

How to set up your Kontrol S-Series MK3

My Komplete Kontrol Keyboard Does Not Start

Kontrol S-Series MK3 Troubleshooting Guide

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues (appropriate trouble shooter even if not at firmware update step)

All comments

PoorFellow

https://community.native-instruments.com/discussion/45537/new-s49-software-wont-load

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

Quote Mattew_NI 2025-04-23 :

NI Hardware Connection Service is necessary software for the keyboard to run.

Here are the first things you'd want to try, before anything else (including complaints):

Ensure you have installed the latest version of NA2
In NA2, after registering the keyboard, you will see NI Hardware Connection Service available.
Install it
Then, turn on the keyboard. Ensure it is connected via the main (not aux) USB-C port on the keyboard. This is labelled "Host".

That should work. If not, open Activity Monitor to ensure NIHardware Connection Service is running.

………………

Quote Matthew_NI :

……………..

How to set up your Kontrol S-Series MK3

My Komplete Kontrol Keyboard Does Not Start

Kontrol S-Series MK3 Troubleshooting Guide

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues (appropriate trouble shooter even if not at firmware update step)

Spiralkeeps

Thank you for your help but I have given up.

I can only waste so many hours of my life trying to get something to work.

I'm donating this keyboard to a friend who may be able to make use of it.

I got into music to make music. Not program software.

Thanks again.

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